Hotel Poblado Plaza

Not great. Pillows were too airy and bed was quite hard. Though this is right in the middle of town, there’s no water offered in the lobby. The dispenser was always empty, and when I asked for water, they told me to go to the restaurant and buy it. This took me by surprise, considering they were offering free water. It felt quite disturbing all in all, given that they are a “5-Star” property. No gym or pool on site, the restaurant menu is very basic and hurt my wife’s GI tract, and the breakfast buffet was mediocre at best. The waffles were soggy and the bread was store bought. We also asked them to refill all of the toiletries in the shower, and the conditioner was never refilled .

This was a group of 8 ladies get away shopping trip. The hotel was in a perfect location with two major malls just two blocks walking distance. The location in the Poblado neighborhood was green and clean! Lots a great restaurants again in walking distance. The hotel staff was extremely accommodating to everyone’s extra needs and wants. The bar and breakfast cafe provided fantastic service. The rooms and bathrooms were perfect. The very best shower I’ve ever had in a hotel. Instant hot water - which is hard to get in a big hotel. We had 4 wonderful days - even the weather was perfect - the rain came at night providing warm sunny days to shop and tour! Highly recommend!!

Very nice hotel. Very nice room with very comfortable beds. Very nice breakfast with great variety. Because of the key controlled power, the electric alarm clock had to be reset every time we reentered the room. Face cloths were not provided.

The Poblado Plaza Hotel is my first choice in Medellín, and honestly the only place I will stay when I am in the city for business. In a neighborhood surrounded by well known international brands and new boutique hotels, Poblado Plaza continues to stand out because of something you cannot manufacture with design or marketing: consistent, personal care. From the moment you arrive, the staff makes you feel less like a guest and more like family. They remember you, they anticipate what you need, and they handle details quietly and professionally so you can focus on why you are in Medellín in the first place. Service is fast, discreet, and genuinely warm. That combination is rare. The location is exactly where you want to be. You are in El Poblado with immediate access to high end restaurants, business meetings, shopping, and banking, but the property itself feels calm and private. It is very easy to move between work and downtime without losing time in traffic. The rooms are spacious, comfortable, and designed for people who actually travel for work. The beds are excellent, the showers are reliable, and the internet is strong and stable. You can sit down, open a laptop, and get through real work without fighting the basics. At the same time, it still feels like a proper hotel stay, not just a place to sleep. It is clean, it is well maintained, and it is managed with pride. The restaurant and breakfast service are another reason I stay here. The quality is consistently high, which matters if you have early meetings and you do not have time to guess about food. You can eat well, meet a client, and never have to leave the property if your schedule is tight. Security and professionalism are also at the level you expect as an international traveler. You feel comfortable arriving late, leaving early, or stepping out with valuables. The team handles things with the right balance of discretion and attention. In short, Poblado Plaza is not trying to be loud or trendy. It delivers something much more valuable: trust. If you are coming to Medellín for serious business or high quality leisure, you want a hotel that is stable, predictable, and human. That is exactly what this hotel gives you. I recommend it without hesitation to executives, investors, and high income travelers who expect service that is personal, location that is strategic, and comfort that feels like home.

Great hotel. They were relaxed and friendly and the hotel is clean and offers everything you need in a safe area. Breakfast was better than most other hotels. Also reception service was good and I wanted to give particular thanks to luis hermondo-botons who helped provide luggage storage and look after our luggage as our flight was later in the day.

I’ll give credit where it’s due: the place is reasonably clean (there’s your first star) and the check-in process didn’t make me want to pull my hair out (there’s your second). Beyond that? Well, prepare yourself for the masterclass in how to strip “hospitality” out of the hospitality industry.||I’m currently staying here and learned quickly that this hotel’s idea of “complimentary” stops at coffee pods. When I politely asked for a couple of tea bags instead—since, you know, not everyone guzzles coffee like it’s oxygen—I was told that would cost extra. Extra. For a tea bag. I even offered to hand back the coffee pods in exchange, but apparently that radical barter system was too much for the staff to process.||Now, maybe they’re under strict orders to nickel-and-dime guests at every opportunity. Or maybe they’re just not empowered to make such wild, customer-friendly decisions as swapping coffee for tea. Either way, the result is the same: a “we couldn’t care less” vibe that makes you wonder why anyone here chose a career in service.||So yes, two stars. One for cleanliness, one for check-in. Everything else? A case study in how to alienate guests over pennies. If this is what passes for hospitality, I’d hate to see their definition of “customer care.”

Great hotel and excellent service and experience. Spacious room and extra clean. Restaurant onsite with full included breakfast and options for lunch/dinner. We had the best time at the bar because of the ambience and staff, but specially with Robert Alexander - the barman and cocktail master, he was a hit!!

This hotel was everything we were looking for a quiet and relaxing place to rest, yet conveniently close to everything. It’s clean, beautiful, and well-maintained, with a delicious daily breakfast buffet. The staff were incredibly friendly and welcoming, which made our stay even better. We would definitely choose this hotel as our vacation home again and highly recommend it!