Hotel Pontsteiger

Me and my partner stayed at this hotel for a 5 night stay in which we were quite dissatisfied with the sizing of the rooms compared to what we were shown online. We had booked a deluxe double with a river front view, we were on ground floor in which the view was nice. The space in the room was very tight which wasn’t what we had expected. The ceilings in the room were very unfinished and had damp marks around, our room personally had 2 neon paint splatters which made the room look quite dirty. The toilet was a small separate room at the room door with no sink at it as the sinks at the shower, the shower was very spacious though. The bed itself was very comfortable and loads of space. The fans at random times of the day and night would become very loud which would sometimes waken us even if the fans were off. The room was not to cold for being winter and right beside the water. The location of the hotel is good for central station and the main streets of amsterdam being no more than a 15 min drive, some quiet nice cafes near by too. Overall wasn’t a terrible stay although somethings were quite disappointing.

Check in is at 3pm, room wasn’t ready. We were told to wait 0.5 hours but ultimately this was close to 1.5 hours . Boyfriend was sick and had to use the bathroom, whilst other rooms were available. In addition, I was late at a Christmas dinner as a result of this. Very disappointing and unprofessional and similar thing happened here before so I guess cheaper (inside) rooms are just cleaned at the end of the day. More honesty and clarity in communication (not extending deadlines but meeting them) would have been better. In the room the shower gel was empty, ventilation was noisy and the door of the building to the outside was continuously open and couldn’t be closed (security issue)

Was here for one night stay. The location is quite good, not too far from Amsterdam Centraal. The hotel building is unique and is a kind of landmark. Bust stop is just walking distance. Rooms were super nice and cozy. Clean, neat and well maintained. Staff was quite helpful. However, the do not accept any cash mode of payment. Cafeteria at reception is very beautiful place to relax. Overall had a nice stay here.

Very disappointed in the hotel customer service, multiple issues staying at this hotel. 1) The electric sockets exploded and sparked - destroying my charger. Front desk said it was a problem with my charger and didn’t want to admit it was an electrical issue with their sockets. 2) Bath tub head came up and got the whole room wet when pressure came out! 3) Room was freezing, despite asking for someone to come put the heating, it was just cold air in the room. I paid well over 1200 euro for 5 nights and it was a rip off! I had better service at a 3 star hotel in the city centre. Don’t recommend staying here, save your money from a terrible experience!

My stay at this hotel was extremely disappointing. I stayed for 5 days and the service was terrible from start to finish. The staff were unprofessional and clearly had no understanding of basic hospitality. When I plugged in my phone, the electricity literally blew out and the power in the room stopped working. The room was freezing and the AC only blew cold air no heating at all. Every time I complained, they kept saying “that’s normal.” Housekeeping was very poor and the room was never properly cleaned. There was also ongoing maintenance in the bathroom, and the worker kept knocking on the door wanting to enter without any proper notice. I tried calling the reception several times, and they never answered. I absolutely do not recommend this hotel.

Super location, feery to ndsm just outside hotel. Then you can go to central station from ndsm also ferry. Nice rooms, have quality Bluetooth sound system, nice personnel. Thus the vemtilation was annoying broken or smth.

I stayed at Hotel Pontsteiger during the F1 GP weekend, and overall it was a good experience given the price. The hotel itself is located on the ground floor of a luxury apartment building, so it feels more like a serviced apartment setup than a traditional hotel.|Rooms are split between two types: indoor rooms, which don’t have real windows (instead they face a glass wall looking out to the hallway, so they can feel enclosed), and outdoor rooms, which face the Amstel River and have proper views.|The beds were comfortable, and the shower had good pressure and consistent hot water. Small touches like courtesy water bottles, Nespresso coffee, and tea in the room were appreciated.|The location is practical — right next to the F6 & F7 ferry docks and the 48 bus stop, which gets you to Amsterdam Centraal in about 6 minutes. It’s not directly in the city center, but very accessible.|All in all, not a luxury stay, but for the price (especially on a busy F1 weekend), it was a solid choice.

We stayed at this hotel during Pride. We booked last min during a busy weekend and got a great deal compared to some other hotels and airbnbs. The resort fee when booking stated €34.40 but ending up being a little more €41.24. We booked a Junior Double Or Twin Suite With Riverfront View and it was amazing. Large, modern, industrial, high ceilings, wall to floor windows looking at the bay. Nice and comfy King bed. Big bathtub and shower. The first night we had issues with the shower not draining but after talking to the front desk in the morning it was fixed when we returned later that day. Ferries pasted by but we didn’t hear them. Nice and quiet area away from busy areas but still walkable. The walk at the end of the day was tiresome but some local bus routes are closer.