Poseidon Resort (Hotel Poseidon)

Went for a week break just at the end of festival week. The hotel location was great. It was clean and modern with friendly cleaning staff round each day. We did put the "do not disturb" sign out a couple of times as they came round a bit too early (9) after a late night. Reception staff friendly and helpful. Other comments on here say that it's very Spanish in it's clientele but it is Spain after all and everyone was very friendly. Will definitely book again

My husband and I arrived late in the evening to the hotel, the reception staff were polite but spoke very little English. We were told there was a £150 room damage charge that MUST be put on a bank card not paid in cash. We had the money but some families may not! We were directed to go back out of the entrance and turn right to find our room, which we did and ended up around the back of the hotel through another entrance, we went to level 4 to find that the rooms are key carded and we just had a normal key, so we found our way back to the reception where the staff still couldn't explain clearly where we were stayin for the week. A member of staff near by was told the problem in Spanish who then took us 2 minutes up the road to a sister hotel. (Throughout the week I saw a few groups of English people doing the same thing) The room was old and nothing like the pictures we had seen on the website with the company we had booked with. But the beds were clean along with the bathroom etc so we didnt ask to move. How ever a few early morning wake up calls were given to us by English people singing at 4 and 6am which is something we didnt appreciate.|The main hotel and pool area is dedicated to Spanish elderly people who don't appreciate the English being there on numerous occasions I tried to help in situations only to be grunted at. The entertainment staff were lovely and asked us a few times if we wished to join activities however the member of staff who works in the bar adjoining the main pool is nothing but obnoxious, I was ignored when I said hello or asked how we was only to be told the price of the drink I'd asked for. He really needs retraining on customer service. Our return flight wasn't until late at night with our transfer collecting us at 7pm. We checked out at 10am and asked about the £150 we had taken off our card only to be told it could take upto 2 weeks for it show up on our account!!! We spent the day sunbathing by the pool, I asked where we could get showered before being picked up and the reception said to use the outside pool shower as there isn't a seperate shower room. Ive never experienced this before as all other hotels ive stayed in have these facilities. So I ended up washing myself and hair in a toilet bathroom sink!!!!|We liked Benidorm itself and will definitely come back but will not use this hotel.

It’s a cheap hotel near the old town, we had zero expectations as it was 3 star. Our apartment was clean, plenty of towels. We used the pool at the main hotel, no issues. I would say though that they don’t like the English, got treated very differently from other nationalities by the staff, the animation team and other guests also looked down their noses. Location, price and cleanliness it was fine.

Came due to local 10k road run. Room is ok and shower was excellent. Was noisy as faced a road. Heating was on which was good as a bit chilly in Benidorm. |The food is awful. Breakfast is a disaster. Cold food. Terrible coffee. Evening meal as bad. Nothing is hot. All cold or tepid. Staff overall appeared grumpy. Took them over 24 hours to fix my safe. I survived but would never return. Best bit was great shower. Overall hotel was clean.

Good location. Clean rooms and food diversity is very good. The walls between rooms are thin so you can hear your neighbours. The parking is not free and the elevators are too small. Staff is very polite and willing to help. All in all this hotel is very good. My recommendation!

Without doubt the best 3 * hotel we have visited in Benidorm , great location on the edge of the old town but within 10 minutes walk to the Strip or the Levante or Poniente beach , close to all restaurants and bars, rooms were nice and spacious with comfy beds and walk in shower , good sized balcony cleaned daily, we stayed on B&B basis and the breakfast was exceptionally good drinks and coffees were not expensive at all for a hotel in our opinion, the hotel itself is separated by two pool areas, the palace and resort buildings within the Palace you have an indoor pool with spa pool and a lovely sports bar called Dominics with 7 large tvs showing live sports , no problem with any of the hotels staff all very helpful and friendly honestly couldn't fault it at all, very good hotel overall||Thanks, |William and Anne Angus|Edinburgh Scotland

a very good hotel, clean and large room with very comfortable beds and pillows. we had a room on the 14th floor and the best view. In the middle of everything with many restaurants, cafes and groceries and shopping. We arrived at the hotel in the middle of the night at 03:00 due to flight delays but there were no problems, got the best check in with a nice and professional guy at the reception. could borrow an iron and key to the safety box against a cash deposit without any problems. The breakfast was great with everything you could wish for. Best of all the shower was brand new and very good water pressure even though we were on the 14th floor! A short walk of 10 minutes to a really nice beach but crowded, very nice water and the sand soft without any stones whatsoever. the hotel had a large and a smaller pool with many chairs which were unfortunately booked with towels directly in the morning like all other hotels so we never tried the pool. We will be happy to come back and can highly recommend the hotel to everyone.

3 Scottish ladies on a 5 day trip to Benidorm. We had read the negative reviews so were a bit apprehensive, however our experience was anything but negative. The location was fantastic. We were in the small extension part of the hotel which has recently been refurbished. Beds were incredibly comfortable, shower pressure was fab, food was great (two of us are fussy eaters and didn’t struggle once), hotel staff were very welcoming , helpful and friendly, the guests were mainly Spanish (we are in Spain!) and not one of them was rude. The entertainment was rightly aimed at the Spanish guests as they were the majority, but we were out and about in the evening so this did not impact our holiday at all. |We all agreed that we would happily return to this hotel and would recommend it for any nationality visiting Benidorm.