Hotel Premiere Classe Warszawa

I was surprised to see this hotel listed as 1 star. Certainly worth more. I stayed 6 nights in one of the newly refurbished rooms and the facilities were fine. Obviously the furnishings were in as new condition. Staff were friendly and helpful. Housekeeping could have been improved. There was a small amount of noise from the builders but not too intrusive. The area is safe and public transport for all around Warsaw is within a few minutes walk.

Easy to reach from airport with direct trains and buses, walking distance from center, rooms are small and comfortable enough for a few nights. Sound isolation isn't great, can hear noise from next rooms and construction in the building or outside. However for the cheaper ensuite hotel room in center, it's the best option, even if not worth the price for what it is, as all rooms are in Warsaw.

The room I was given was fully renovated, brand new. Excellent location, value for money. For 25 PLN you get a good breakfast.

A good place for stay but that goth receptionist wasn't friendly to me and sounded antagonistic. Breakfast is wonderful for one star. They could fix one elevator and remove plywood design (or whatever it names.) from a second. Please, clean tube in bathroom and put cap back because it felt and looked creepy, guys.

We booked three nights at the hotel, but unfortunately, it was quite noisy due to construction work. Additionally, there was no air conditioning, and the room didn’t look very clean. The bathroom was just an uncomfortable wet room, and overall, we didn’t feel comfortable at all. Now, regarding the service: Since we booked through Booking.com, the reception referred us back to them when we wanted to cancel our stay on-site. In the end, everything worked out, but I’m pretty sure they tried to scam us. Booking.com had sent an email to the hotel regarding our cancellation request. At the reception, there was probably a new employee who then referred us to someone else (possibly a shift manager?). This person initially claimed that no email had arrived—until the "new" employee looked at the screen and pointed it out to him, like, "There it is." Before this, I had called Booking.com, and they told me that the hotel had 30 minutes to respond to their request. However, Booking.com couldn't reach the hotel by phone. The "shift manager" insisted that they supposedly had 24 hours to respond, until the new employee showed him that the email actually stated 30 minutes. According to Booking.com, some hotels falsely claim that a booking has been canceled without actually sending a confirmation email to the guest. This means that, later on, you wouldn’t get your money back. That’s why we were advised to wait for the confirmation email and insist on it. I’m quite sure the shift manager tried to use this trick. Thankfully, there are also honest employees—one of them was named Kasper. Unfortunately, I don’t remember the shift manager’s name. This all happened on March 7, 2025. Luckily, thanks to Kasper, everything worked out, and we were able to find a new hotel. We will never book there again!

Nice hotel, good location (next to train station). Feel that the shower room was a bit small and dated, and noticed a socket in the room was a bit loose. Comfy bed, helpful staff. Good variety of food options at breakfast. Would stay again if I go back to Warsaw

Very friendly reception staff. However, communication with the cleaning team was disrupted, which meant I didn’t receive the second set of bed linens I requested in the morning. This was eventually provided very late in the evening. If we had planned to go to sleep earlier, unfortunately, we would have been without bed linens. There are no phones in the rooms to contact reception, so for any inquiry, you have to go downstairs or use your own mobile phone. Breakfast was tasty and fresh, but with a limited selection of vegetables and bread. The rooms aren’t the cleanest—walls and doors were very dirty. However, the bed linens and towels were perfectly fine. Overall, I recommend the hotel, although it does need improvements in cleanliness. Good location.

This is a hotel that provides the bare minimum of facilities, but the service is fine and the location is good.