Trip.com Member
Google
The Aircon in the room auto turned off a few times in the middle of the night. Have to wait for several minutes to turn it back on, woke up sweaty and got to wait. Have informed counter staff, said will look into it, no follow up and nothing improved. A male staff was unhelpful as we approached to assist to pay a bus fare via online, he just turned us down without any assistance. Ultimately, poor service and unwilling to put in any effort to help despite feedback given