luvsf
Google
Stayed at this hotel 22 April 2025 - 26 April 2025 in a Superior room. Caitlyia (misspelled!) check us in and told us our Rm. 311 was ready. She is an absolute JEWEL for this hotel! So friendly and helpful. We were fortunate that she checked was there Friday the 25th and helped us with taxi pricing info; she was correct! There was no task she could not help us with. Now, our room: Worst location in the hotel. Do not ever stay in this room. The room is diagonally up on the next floor from the hotel lobby and three nights the noise from people in the lobby at night until 11pm or midnight made it difficult to go to sleep. There is a small bar area and a piano! Our last night at the hotel, several young people (20's?) thought the hallway on our floor was their meeting place and one of their doors was left open for coming and going. One young guy was even sitting on a table in the hallway. This might have been stopped if we had called down to the lobby, but we dealt with it. Our Superior room was exactly as photographed on their website. It was quite spacious and the bed was comfortable. Bath towels were large and thick. We knew as Americans to bring our own washcloths. Water pressure in the shower/tub combination was just fine. The provided blow dryer was one which you have to keep the power button held down or it would turn off. There was also construction of sorts going on while we were there so noise to deal with during the day. Looks like a remodel/renovation job going on which will enhance the hotel. There is Room Service available from 11:30pm to 12:00midnight. You have to scan the QR code to get the menu items. One thing I would recommend is better lighting. Just not enough if you are not reading from an electronic device. The room did have an electric kettle for heating water and the Nescafe Instant Coffee packets were actually good, according to my husband. There was a tv mounted on the wall, but no English speaking channels that I could find. There is a small restaurant downstairs for breakfast only; no elevator down to the Ground floor and the steps are winding and narrow and NO railing to hold on to. For a full breakfast, 15 Euros. My husband went down to check it out Friday the 25th and the lady on duty told him to "just sign, no charge" for a small croissant and 2 small pastries with dark chocolate in them." Another employee, Nadim was on duty the night we checked in and we asked him how to turn on the heat because we were freezing and there only seemed to be an A/C control on the wall. Turns out the heat was steam vented and the control was near the floor, hidden behind the ceiling to floor length curtains! Who knew??? He was another of the wonderful hotel employees and he also checked us out on the 26th. (Oh, by the way, WiFi at the hotel was okay. It times out frequently and required signing on again.) Caitlyia and Nadim are the best two employees and really a credit to Hotel Princess Caroline! (Oh, the Arc de Triomphe is only a 4 or 5 minute walk from the hotel and it is so beautiful! The Cafe L'Etoile 1903 is just steps away from the hotel and we enjoyed a wonderful meal there with excellent service.) The area is safe for walking and we felt very comfortable there.