Hotel Puerta America Madrid

OK! So this is an interesting hotel with a unique design on each floor and while I was hoping for a unique stay, it did not live up to my expectations. The hotel's interior design is different from most other hotels, and I am pretty sure that the more expensive rooms and panoramic suites will make it a unique experience. ||The floor on which we stayed was quite dark and unwelcoming. However, the rooms are spacious and quiet they are not very functional. For example, there is a fixed table in the room with a couch on one of its sides but having to slide your way to the end of the table does not make much sense and is even awkward. The blind/curtain and window control buttons are so small and so poorly labeled that you have to try out every one of them till you find the correct ones. The toilet is placed in a corner between two walls, and I have a feeling that some of the "larger guests from across the pond" will have some trouble sitting on it ;-)||The lobby and bar area are not that inviting either, so its no wonder it was always quite empty while we were there. ||There are a few things that are, however, very good. These are:|1. Breakfast - the quality of the food and the variety are quite good|2. Shower - this was a pleasant surprise|3. Bed and sleep quality - VERY good!|4. Transportation - everything from buses, taxi/Uber/Bolt, and a 2m walk to the metro station.|5. Reception Staff - very nice welcome!||Would I stay here again? Yes I would but I will also be inclined to look for alternatives.

Wonderful unique hotel. Each floor is designed by a famous designer or architect. Unfortunately, it needs some updating. New carpets please. The 0 level bar is our favorite. Stayed here many times. Short drive to the airport.

The hotel lure you in as trendy and welcoming, however the opposite is true. |The rooms|- solid rock bed that hurt my leg/shin as it is protruding on one side and is dark |- no cupboards/wardrobe that is fitting for two people sharing|- Fridge is in the room but apparently operating at room temperature, so forget about cold water in a hot Europe summer|- no showercaps in the rooms, despite a directly on top shower |- Darkening curtain is tricky to close and open |- Corridors/walkways are too dark, it is giving Hollywood vibes but not really. ||Breakfast is however commendable as diverse and inclusive apart from the oily/salty baby sausages |Really helpful reception staff who are warm and really doing their best in English. |Location is really good, good access to the metro, buses as well as other public transportations.

I had a very unsettling experience during my stay. While I was getting changed in my room, someone from housekeeping or room service entered without knocking. I was naked and screamed out of shock, and the person quickly left. I immediately called reception to report it, but was told it was impossible for anyone to have entered — which clearly wasn’t true. I was told I’d receive a call back after they investigated, but no one contacted me. After waiting around 30 minutes, I had to call back myself. Only then was I told it was a cleaning staff member who had entered my room by mistake. While they eventually apologized and offered me a free drink, the response felt dismissive and inadequate for such a serious violation of privacy. This kind of incident is completely unacceptable, and the lack of urgency or proper follow-up from management was very disappointing. Guests should feel safe and respected in their rooms — I did not. I will not be returning.

DO NOT STAY HERE. Hotel itself is nice, cool rooms and well designed. But be prepared to pay €300 euros when you arrive on top of the ridiculous amount you have already paid to stay here. They say this is a deposit that you will get back but they do NOT give your money back. Then another €75 euros if you want to check into your room an hour early. Our aircon was broken all week and nothing was done about it even after asking for it to be fixed many times. The very rude manager then BANGED on our door in the early hours of the morning saying the cleaners will not be cleaning our room as it’s too hot in there and “smells like sweat” I WONDER WHY? After asking AGAIN for it to be fixed, she said she’ll be back with maintenance in 2 minutes, of course she never came back. Staff constantly gave us dirty looks and also most of the people staying at this hotel are stuck up and look at you like you’re nothing. Me and my partner are both British 20 year olds and they seemed to hate us even though we caused no problems and kept to ourselves the entire time. Pool is tiny and always too packed to go in. You also get charged €5 for water and if you eat your own food or drink at the hotel they will come and shout at you infront of everyone! How can you pay so much money to stay in a hotel and not be able to eat/drink your own food. The food they serve is extremely overpriced and terrible value for money. The only nice staff are the lovely people who take your bags up to your room for you (which costs extra too). They were very welcoming and always seemed happy. As i said the hotel is nice and is a cool concept but it was totally ruined by the people who work there and even the other people staying there. I will never go here again, this was a gift for my partners birthday and i feel it was a big waste of money. STILL WAITING FOR DEPOSIT BACK - Also, they have a restaurant on the top floor, they told us it was closed for the whole summer then 2 minutes later told a spanish couple it was open and they could go up. Seems racist to me???

Of course — here’s a sharp and concise 1-star hotel review: --- ⭐️ Terrible Experience — Avoid at All Costs This was by far the worst hotel stay I’ve ever had. The room was dirty, The staff was indifferent at best, downright rude at worst. Noise from neighboring rooms and the street made it impossible to sleep. Basic amenities were broken or missing, and the overall atmosphere felt neglected and unwelcoming. Absolutely not worth the money — I checked out early and won’t be back.

Disappointing Experience for a Supposed 5-Star Hotel I recently stayed at Hotel Puerta de América and unfortunately, I don’t believe it lives up to its 5-star rating. First, I want to highlight something positive: the housekeeping staff did an excellent job. The ladies who cleaned our room were very thorough and everything was always spotless. However, despite the good cleaning service, they didn’t leave any new water bottles in the room—which was quite frustrating considering the minibar is no longer available. With the high summer temperatures in Madrid, it was really inconvenient to have to ask for water every single day. Speaking of the heat, the outdoor pool doesn’t open until 11:00 AM, which seems very late when temperatures are already around 37°C. What’s worse is that there’s absolutely no drink service until after 1:00 PM. No one checks in on guests to ask if they’d like water or anything to drink. When I asked in Spanish if I could order something before 1, the staff looked at me like I was speaking a different language and told me I had to get it myself. People were literally desperate for something to drink by the pool, and no help was offered. Even after 1 PM, the service around the pool is lacking. No one comes around to collect used cups or ask if you’d like to order something else—you have to go get it yourself. For a hotel that claims to be five stars, this is honestly absurd. Another disappointing aspect was the attitude of the staff. Whether you’re passing by the front desk or asking for a taxi, no one seems friendly or willing to help. They look annoyed and don’t give you the feeling that guests are truly welcome. Room service was also a letdown. I specifically asked—several times—for a sandwich without ham because my friend is Muslim. Despite this, they brought us a sandwich with ham, and unfortunately she couldn’t eat anything that day as we were in a rush. While they did credit the charge, it still shows a lack of attention to important dietary requests. The pool area itself is quite small, especially considering the size of the hotel. There aren’t enough lounge chairs, and many of them are covered in way too many cushions, which only makes things hotter. There’s also no music or ambiance, which makes the area feel lifeless. Overall, this hotel does not deserve a five-star rating. At best, I’d consider it a small three-star hotel. There’s a lot of potential, but the service, staff attitude, and basic hospitality elements really need serious improvement.

I was traveling for business and booked this hotel. The hotel itself is quite large. There are a lot of different architectural designs for floor, which makes it very fun and interesting.|The staff was very welcoming and efficient. I saw on my way to the checkout desk, but there was a very long line, but after five minutes, it was gone.|The breakfast buffet was included, and there were a lot of Spanish dishes included, but overall there wasn’t much variety it was rather small buffet but decent.||I stayed on the fourth floor, which was metallic. The room itself was OK a bit awkward if you’re sharing given the privacy in the bathroom area. |I did appreciate the fact that there was a metro station nearby, and the area in general was full of supermarkets.

If you're a couple, this place might be ok. Might. A friend and I had a girls trip to Madrid and we stayed here. Our choice for rooms was one bed, or two beds, but pushed together. We opted for the two, and were put in the 9th floor. The bathroom is all glass. ALL glass. All clear glass. The door to the bathroom, the shower, the walls making up the bathroom. There was at least a sheer curtain we could pull for the side closest to the bed. So we would announce when we had to use the bathroom and the other would just make sure to stay on the other side of the room. Not sure why there is even a door since it's see-through. I don't understand the purpose. I don't care how comfortable you are in your relationship- NO ONE needs to see their friend or spouse sitting on the toilet. Just... no.

Visited here a couple weeks ago and loved my visit! Knew I would enjoy because the taxi driver that dropped me off said it was one if the better hotels in Madrid haha. I loved how modern feeling the atmosphere was. Every floor had a different theme. Always smelled really nice when you walked into the lobby! It was nice having a metro stop close by. I believe it was line 7. Makes getting around really convenient for any out-of-town people. There was a pool upstairs with a cool view. Not really for leisure though. It's a lap pool. You shouldn't be disappointed here!

What a cool hotel!! You can choose the theme of your room which is by floor. The closest themes they resemble are a spaceship, Japanese, Spanish artsy, minimalism, Star Wars tranquil, round bed futuristic room, & more. We chose the 8th fl Star Wars theme. It's all white w/an amazing few w/the bed floating in the middle facing the window. It has a drop down tv from ceiling, electronic shutters, bath tub in middle of room with a shower head from the ceiling, and white curtains & leather everywhere. The only thing missing where the Princess Leia & Luke sky walker costumes behind one of these curtains. I imagine for those who like to role play this is a great hotel lol! There are always taxis downstairs. There are restaurants inside also. The area seems safe though a little far from most of the sight seeing. It's about a 10 euro cab to plaza. mayor. They have a free airport shuttle too. Super guay hotel

This hotel is soooo cute. Each floor truly has its own design and it makes things exciting. It makes me want to go back enough times to stay on each floor, haha. We stayed on the second floor and it was cute. The view from the second floor was honestly still nice even though it was only floor two. It didn't seem like a second floor. I wouldn't call the room small but I also wouldn't call it large. The photos do make it look a bit bigger but it's enough space. It's nothing that you will feel as if you need more space. The shower, um , there's no door lol. If you're traveling with a friend that you're not comfortable with, get comfortable. Luckily I went with my best friend so it didn't matter but there's no door so the floor will always get wet. There's no avoiding that. The bathroom with the toilet has a door though. Have the room attendant or front desk help you understand your lighting and air condition controls because it's slightly complicated because Europe is very energy saving. You have to leave a key card in the door and then use controls from there. It's not self explanatory so just make sure you're shown the room to eliminate a time of unnecessary confusion. Get to know the metro system. It's not as confusing as it seems. The stop is right at the corner of the hotel. I wished we have it a try earlier of our trip would of saved a lot of taxi money. Nothing is in walking distance. They have a shuttle van that runs to a "city center" and the airport. It's not reliable though. The train also closes at 1am. So train it during the day and taxi it back to the hotel if you happen to be out late. The staff was great. The bar on the roof seemed for an older crowd (35-50 yrs old) and a lot of couples. If you're young, you won't go up there or atleast you won't stay. Go to Kapital. I went one night it was nice. Wear comfortable heels it's 7 floors. Ask the hotel if they have discounted tickets. Enjoyyyy

Great hotel with awesome company rate for telefonica & IBM. Staff is very nice and not overly expensive on room service or snack bar. Good food and wine offers. Lagrimas negras is a top restaurant to try over and over again. Breakfast is nice but not 5 star level. Gym is good with a nice swimming pool and a cool - even if small - SPA. The customer service is great and the design of the rooms is out of this world. The best floors are the 10th - japanese deco and the 4th - plasma studio. On the roof top you have a great outdoor summer bar with good environment - even if sometimes a bit too meat-closety :) The location is quite convenient - 30€ on a taxi from the airport, underground nearby and great location to go anywhere in Madrid. One of the best price/quality relationship.

Trendy, cool, business hotel well located between the airport and the main centre on the busy Avenida de America. It takes the idea of "designer" hotel to the next level - with every floor being made over by a top designer. Mine was by Marc Newson - not someone I know ( I am sure I should). It was slick, modern and spacious. White wall contrasting low level brown leather bed surrounds and a bathroom that opened or closed all the way around (as the mood takes you!). Apart from a few moments of panic as I tried to figure out the complex light settings and electric blinds, this was a great place to stay. And getting a great rate helped!

This place is aesthetically pleasing. It is very artsy and colorful. Every floor is offered with a different theme by a different renowned designer. The only con is that it isn't closer to the center of the city. Still the staff is extremely friendly and accommodating. Great place to stay for a great price. Also the rooftop bar is usually popping every night.

This hotel has been designed in close collaboration with several famous architects from all over the world. Each of its 13 floors is different, offering an amazing experience. Some of the floors will make you feel like you are on the set of a sci-fi film!!! The design is organic, with round, shapely walls that hug the visitor, and endless hallways in amazing colours and lights. We stayed on the second floor, with white, round and curved walls. The room was like something out of Oddissey in Space 2001. Perhaps a bit small, but the cool decor made up for it. Do not miss the covered swimming pool on the top floor, with dark floors that make the water look like liquid black gold. All guests can enjoy it, as well as the small sauna and Swedish showers. Next to it is a large bar with fantastic views. It is also a bit pricey, but not as much as many other 5-stars hotels.

The client service is EXCELLENT all the personal is super nice and the amenities are excellent as well. The only pitfall is the room size (a little bit small) besides this the hotel is great.

Hotel Puerta America-Madrid is an interesting place to stay. It's located about 15 Minutes from the airport and two blocks from the Cartagena Metro stop. This was one of this Hotel's best qualities. It is located in a very laid back area of town, near parks, tennis, and swimming, which you will need since the Hotel is lacking, with a large population of Seniors. The hotel its self is a crazy collaborative project with spaces designed by nineteen of the worlds top architects. In theory this sounds great, but when you are thousands of miles away from home functionality is extremely important. Let's start with the general public space, the lobby and hotel its self is easy to navigate. It has a very interesting and modern design, so I was excited to tour the 13th floor roof top pool and bar.......drum roll..... crickets yeah not that inviting, the pool is dark and the roof is covered by a red tarp that makes the water look even more murky than the low lights and dark wood make it look alone. The gym.... oh wait, what gym four machines and one tower of free weights with no space to use them, doesn't qualify this space to be referred to as a gym. The bar is nice but you can not access any outside space, all you can do is roll down the window and look out. Long story short, I should have just left my swimsuit at home. On to the rooms: My best friend and I stayed in a room designed by Norman Foster from Great Britain. The room used a mix of leather ,the entire wall adjacent to the bed acts as the head board, Glass ,which was the shower which partially divides the bathroom sinks from the sleeping quarters, which by the way has no door or any place to keep all of your necessary shower toiletries, and a beautifully illuminated onyx counter that spans the length of the room. The room is lacking in storage space, so play it safe and upgrade to a Jr. Suite for three or more. The worst feature of the room is the bathroom sink faucet. BEWARE YOU WILL FOR SURE SPLASH WATER ALL OVER THE ROOM WHEN YOU TURN IT ON! For some reason, the designer has never either used a bowl sink or doesn't understand that an industrial strength grate on the faucet is not needed. It may have looked good to have multiple streams of water come out of the faucet, but reality check, when us regular people turn it on it sprays like fire engine hose. As a professed germaphobe, I will say that the rooms were clean, but there has clearly been no effort to maintain the 5-6 year old hotel or their towels, we had several with holes in them, not cool. The services over all was good. The staff is nice enough, If you ask, they will respond, but you will not be receiving any Ritz Carlton service and therefore there will be no anticipating of your needs here. Overall Hotel Puerta America Madrid is nice enough and if you are in to architecture it may be worth being qualified as one of those, been there done that and bought the t-shirt places.

My friends, I have to say that I did not enjoy this hotel. I feel like I can't complain because I was able to book rooms here at a great rate (via Expedia), but I can't deny that I was unhappy during my stay and I wish I had done more research on this place before booking. Here's my list and I'll get straight to what I did not like: 1. Rollaway beds are extremely expensive. They are 50% of the rate of the room. So our rollaway was USD 60 + 10% VAT each night. 2. 13th floor lounge is lame, even on a Friday night. 3. Pool and gym amenities suck. There is no air conditioning in their tiny room they call a gym. There is one rowing machine, one treadmill, one bicycle, and one other machine. Four machines total plus some random weights. The pool is not lit at night (scary!) and it's not long, big, or cool enough to be a lap or lounge pool. 4. Although a short 2-3 min walk to the Catagena Metro stop on Line 7, it's far from all the tourist spots. Allocate at the very least 30 minutes of transit time to get anywhere. 5. Room service and their restaurants are ridiculously expensive. 4 euro flat fee on any room service, even when you're ordering just 1 cup of coffee (tiny cup by American standards is 3.4 euros). 6. Couldn't get a cup of coffee from the downstairs restaurant to take to go! They would only serve us coffee if we sat in their restaurant. LAME 7. Last con brings me to the next point-- there's not much going on on this side of town. Very quiet residential area with not much going on. There was no way we were going to find coffee here 8am in the morning because there's nothing around except for mom and pop restaurants that don't open until late. 8. (Hopefully this is the last con on my list that I can think of) It's cool that this hotel wants to be different with the different unique themes on each floor, but this hotel is an exemplary case of form over function. The rooms are so oversdesigned that it becomes a burden to stay more than one night. We were on the 9th floor and we got a room with walls that lit up into a neon yellow. C'mon! How do you fall asleep and feel relaxed in your humble abode where your walls are screaming "nightclub!"???? Oh, and the "cool looking" bathroom with see-through glass walls are sexy to look at, but not fun to poop in when you're trying to keep some modicum of privacy amongst your friends. You could hear and smell everything even though there is a thick sliding glass door. If you end up with one of these rooms, just make sure you communicate to your roommates that you're about to take a shit so they don't accidentally walk by and see you sitting on the loo. Oh, and a tip, turn on the faucet to block out the noise. 9. Internet is spotty and slow. Good luck using any handheld devices before you become extremely frustrated that you get kicked off every 5-10 minutes. Pros: 1. Rollaways are free for children under a certain age (forgot which age). 2. Cool skywalk around the elevators on the 13th floor. 3. The service attitude, from check in to bellhop, was good. 4. Close to a metro stop.

Super clean, divine breakfast, especially if included in the rate. A bit futuristic; colors and design may not be to everybody's taste, but great hotel to me. No solid wall between room and bathroom, so the light and flushing may wake other guests up if you use the toilet. Also you may see each other a little thru the shades in the bathroom. I hung a sheet to close the gaps for my daughter who was embarrassed by that. Great for romantic and/or young couples. Breakfast = 27 Eu, but fabulous one, espec. if included.

The star rating we gave mainly is because of the location and price compared to value. It is not a reasonable walk into city center, meaning you have to take a taxi or hotel shuttle into the city. For that reason alone, we most likely never would stay there again when traveling to Madrid. The location is not too terrible, though - you can walk to nearby restaurants, a grocery store, and other hotels in the vicinity. The hotel shuttle is complimentary but does not run very frequently and stops pretty early. We arranged a complimentary shuttle pick up at the airport, which arrived a minute after we walked out of the airport, and we also used the shuttle one day to get into the city, but the times were not convenient enough to use it more often. We can't complain about the front desk service - they let us check in at approximately 9 am and check out was around 2 pm, so we were thrilled. The staff was all very friendly. The room we had - an executive suite - was large and had everything we needed. The hotel is sort of modern dated - basically, it was modern 5 or 10 years ago. You can move the walls around in the room, as if they were sliding glass doors. They actually are glass, so you can see right through them and they become see through or mirror depending on whether there is light or dark in the next room over, meaning it's not the best hotel for friends or coworkers to stay in together unless you want to watch each other shower from any portion of the room. There was plenty of storage in the room. Overall, the hotel is clean and service is good, but there is not enough value compared to the cost of the rooms, so I would recommend staying closer to city center and skipping over this hotel.