Hotel Puerto Sherry

This is how a new room in this 4 star hotel looks like. Hairs on the bed and in the bathroom. The wc is dirty. Hotel Porto Sherry is not clean. The hotel is very old. Would not reccomend. The only solution they gave was a new room. If you cant even clean a toilet, i dont want a new room. I left got another hotel.

Great, especially if you opt for room with a terrace.

This review is for the hotel's terrace restaurant. Absolutely EXCELLENT location overlooking the Marina ( great sunsets!!), Terrific food menu variety and price point.... BUT my kudos go out to the SERVICE offered here !! I've lived in El Puerto over 30 years and have been enjoying memorable events at this locale with such fond memories !! Just last Saturday we invited good friends to try a meal and not surprisingly they came away fans-- with intent to return for sure. To mention the incredible staff we've known over the years as family with their long tenure here: Fran the maitre de... INcredible pro whose organized numerous family and professional Rota navy Base functions. Lilly AND Leo: our long time favorite servers Always so pleasant, efficient, patient and attentive to our meal progress/ drink status etc---no matter how slammed she can get with multiple tables going on. Kitchen staff: Chefs Roberto and Diego created a fantastic black paella 🥘 in calimar ink topped with Parmesan cheese. In summary, if visiting El Puerto try and have a meal or just drinks here, as it's absolutely open to the public / non- guests !!!

My wife and I spent two nights at the Hotel Puerto Sherry during a weekend in October. Parking is available, check-in was easy, and our room was clean.||||We booked a junior suite...I'm not sure the room really qualified as such. Our patio was larger than others, however it backed up against bathrooms in the hallway which we could hear when used. Breakfast was included in our room rate and was ok, however when we asked for fresh scrambled eggs the staff got them for us right away.||||The location is ok, there are a few restaurants in walking distance, but both Rota and Cadiz are decent drive.||||I think this hotel is good for functions or if you are passing through the Marina, but I wouldn't stay here if I was visiting the area again. The service at the hotel stood out, but the hotel is dated and the location is just ok.

The staff at reception are exceptional. They are friendly and helpful. Nothing is too much trouble.||||The rooms used to be superb, but clearly have lacked a decent updating budget. Our TV lacked the usual English language channels. The picture quality was poor, with regular break-up and pixilation. Our fridge was unable to cool the two supplied bottles of water, and was externally dirty. The shower temperature was inconsistent....one second lukewarm, then scalding. A room with a bath was not available, even when we got moved to a quieter room, though clearly shown on the web site. The blackout curtains had holes in them. The balcony was unusually large and comfortable, with a wonderful view of the Marina.||||Dinner was a disaster. One star not four. Food was cold on arrival at the table. The dishes and presentation belonged to the Spain of so many years ago. On our first night, we were the only diners. On the second, there were a few more, but despite the attention of a really pleasant and caring manager and waiter, my wife's soup arrived almost cold!!||||||I presume that unlike us, most people will be staying on a bed and breakfast basis. I have travelled all over Spain over the last 7 years, and I have never been so disappointed in a breakfast. The space allocated to the buffet was totally inadequate, and as a result, the fare on offer was meagre. I have never not been offered a choice of tea or coffee, brought to my table....not once. Here it is serve yourself from a machine. Where was the usual selection of freshly squeezed juices? On our first morning, it was clear that nobody was topping up the fruit offerings.||||What about a drink then? Well the really beautiful bar is firmly closed! I had to go to a small door at the back of the dining room and alert a waiter who was in conversation with someone hidden from view. All I wanted was a gin and tonic. Gin was available, but he had to disappear for around three minutes, when he returned with ONE bottle of tonic. So the next customer asking for a G&T would have had the same problem. We noticed when having dinner on the excellent terrace, that customers were quite simply ignored.||||The Wi-Fi signal is good and free. Parking is free and close to the hotel, and some is covered.||||Be warned that my car's built in GPS could not find the hotel, but luckily Apple Car Play came to the rescue.

Fantastic service with beautiful marina views in an elegant setting and quite reasonable prices. Julieta at the hotel check in counter was extremely professional and very attentive to all our needs. She should be considered for a Hotel Manager position.

We had a very nice stay at this Hotel: nice staff, big rooms and a free shuttle service (especially the driver was really sweet and was always there to help us). Furthermore, they have a great Restaurant. Some of the double-rooms are without terrace/balcony which is a bit unfortunate if you want to spend your summer holiday here (hanging up wet clothes and beach towels..). The view from the other rooms is amazing though!! Can definitely recommend this Hotel :-)

We booked this hotel through a Voyage Prive offer for the beginning of October as a winter break. What a mistake. It was advertised as being in Puerto Santa Maria Cadiz. Our own stupidity we actually thought it was in Cadiz how wrong were we, it actually sits on a bay facing Cadiz which is a 30/45 minute ferry crossing. The hotel is so remote It takes about 1 hour to walk to the ferry port from the hotel. There is no bus service in the immediate area in the time we were there we never saw a single bus. From Santa Maria train station its approx a 20 min drive to the hotel. The hotel is on the marina and faces across the bay to Cadiz the view was the best thing about the hotel. The hotel is totally isolated from everything there are no bars or shops in the immediate vicinity, which means you are tied to the hotel if you wish to eat or have a drink. There was a small supermarket and a cafe open in the morning approx 1/2 mile away and if you walked around the bay approx 1.1/2 miles away a couple of restarants. There are no external amenities to the hotel and very few people about. The hotel has a lack of staff which had a massive impact on service. On the day of our arrival we unpacked and decided to have a bite to eat and a drink. The bar area was closed, so we went to the restaurant which was deserted after waiting 20 minutes for any sign of life I walked into the kitchen to find someone the place was totally deserted. We never saw more than 2 members of staff at any one time. Breakfast was the normal fare however replenishment of items was extremely slow. We had booked and paid for a halfboard package (thank god, as there was no were else to eat). There was no menu for the halfboard so the waitress who spoke virtually no English would try to describe verbally to us what there was to eat. The food was average, seldom hot enough and of takeaway quality. All the amenities in the hotel were closed this included both an outdoor and indoor pools. We were ||||informed by the receptionist that the pools were open and even provided with towels. However when we tried to access these we found the gates locked. We received mixed messages from the reception staff, which ended up in us speaking to.the manager to clarify the situation which despite the daily temperature being 28 to 30 daily the pools remained closed for the duration as did the other amenities that were offered by the hotel. The curtains in our room had several rips in them, there were white stains on the cushions, ants in the bathroom and dressing table, if you closed the bathroom door you could not open it from the inside. On one occasion we were left with a bath towel with red stains on it. There is little privacy as you can hear everything from the rooms either side of you including bathroom activity and more amorous noises leaving nothing to the imagination. I wouldn't recommend this hotel to my worst enemy.