HOTEL PUG SEAL POLANCO ANATOLE FRANCE

Pug seal Anatole France is a great place to stay in Mexico City. It’s located close to many dining restaurants and shops in Polanco. The neighborhood is very friendly and quiet. As a boutique hotel, it does not have the amenities of a “ regular “ hotel, however, the architecture and decoration of the hotel stand out displaying different styles of art. The staff is very friendly and professional. The rooms are clean and very comfortable. ||Excellent place and service.

We were in México for an inmersión class with Fluenz and they assigned us to this hotel. We had a fantastic stay with them. We came in a few days earlier to acclimate to the altitude and stayed one day later to enjoy the city. In summary, the beds and pillows are comfortable and the room is dark and cool for sleeping which my hubby loved. Paola at the front desk and Miguel in the breakfast area were both fantastic! They were able to help us with anything we needed and in some cases anticipated our needs in advance. It was our first trip staying in a Pug Seal boutique hotel but we hope to return soon. The Polanco area is fantastic and very safe. The breakfasts were amazing! My favorite was Huevos de mountelenos but truthfully everything was good. The servings are generous so my hubby and I decided to split them most of the time. It also served the best cafe de olla that I have ever had. I wish that I had asked for the brand. Go see them, you won’t regret it!

Very friendly and attentive staff going out of their way to make sure I was comfortable and welcome at their hotel. Made it feel more like home. Rooms were nicely appointed and very clean and spacious. Shower / bathroom were huge! Highly recommend!

One of the most stunning hotels I’ve stayed in Mexico City. Great taste on art in each corner. It felt like staying at home, the staff very nice and helpful. And the breakfast was a very nice surprise

Love this hotel! | Very eclectic and classy. The artwork, the overall comfort was great. Karla greeted us warmly and was fabulous. Excellent customer service,simply just nice. Brian also great. | Delicious breakfast thanks to the service and attitudes of Jonathon and Diego, always willing to help out . |Made you feel at home. Nicely done and we appreciated it. | We’ll be back. |Thank you

Lovely property with beautiful suites and fun vignettes throughout the hotel, like terraces, library, bar, etc. Perfectly positioned in Polanco. Staff was amazing. Great breakfast and drinks. Highly highly highly recommend! Will definitely go back to stay in a different suite than ours, as all are unique, which I totally love.

This is a review specifically for people who are about to make a reservation at this hotel. |I am going to highlight my experience and you make your own decision.|My wife and I are just getting ready to go to Mexico City for a ten-day vacation. As usual, we made or flight plans and after extensive search decided to reserve Pug Seal Polanco Anatole France Hotel. It is by far not the most economical place, but after reading reviews we decided to go with it. We made reservation on Booking.com. It specifically said on our reservation “you don’t pay anything till you get to the property” Sounded really good. And then it started. I received and email from the property that said: |Thank you very much for choosing Pug Seal Anatole France for your stay in Mexico City.|We write you this message because we would like to discuss our reservation policy with you. With any reservation over $2,500 USD, the guest can only complete and confirm the reservation with an advance 50% down payment of the total reservation. It is important to mention that this payment is non-refundable in case of cancellation or modification of the reservation.|We know that since this is an international transaction it can be a bit complicated but please ask us about our different options in order to complete this process and guarantee your reservation.|If you wish you can contact us for more information or to clarify any doubts. Call us at +52 55 6467 9964 or send us an email to complete your reservation.|We look forward to any questions or comments. |That didn’t sound right to me and I called Booking Customer Service and after an hour and a half on the phone, they resolved (or so I thought) the problem and even sent me an email conformation stating that I do not have to pay anything till I get to the property.|Two days later at 11:45 pm, basically midnight, I get WhatsApp message from Pug Seal Polanco Anatole France repeating the same demand about 50% prepayment. One can only imagine how upset and disturb I was. |Next morning, I communicated with them and sent them Booking conformation, but they still insisted on prepayment. At the end they wanted to charge my card that I posted on Booking.|Useless to say, I said no. I went back on Booking.com, reserved another very comparable and in some regards better hotel for a better price. And of course, canceled the dreaded reservation with Pug Seal Polanco Anatole France.|Please be aware of unfair practices Pug Seal Polanco Anatole France is doing. I understand that every business has it’s polices, but when you work with a company like Booking.com, they should adhere to their rules. And in the past, I’ve reserved hotel stays worth $6000+ and never had to prepay. I am sorry, but I am too old and maybe wise to be taken advantage of.

A usual hotel full of art and very nice staff. However it is missing some fundamentals to really enjoy the stay (lot of humidity in rooms, missing light and sound proofing)