Casey O.
Google
STAY AWAY! TERRIBLE SERVICE! I was looking to book a hotel in La Paz and for some reason this hotel showed up as if it was in La Paz. After booking, I looked at the location and it is over 2 hours away. Within 10 minutes of booking, I contacted the property and asked for a refund as the location was listed in the wrong location. I attempted to call, and they dont answer their phone. I began texting with the hotel and they claimed that only hotels.com could authorize the refund. After hotels.com reached out, they changed their story once again. Overall, bad customer service. I get my error for believing hotels.com that the location is in la paz, and I would get if they had been holding the room for a week or if it was immediately before the date of the reservation, but they're just being shady and deserve to be exposed as the shady business they are.