Hotel Pyhätunturi

We had a lovely holiday. This hotel is in a great location and is basic but clean and comfortable. Thermostat in the room to choose your own heat level and a tray of tea coffee etc Breakfast was fresh and tasty with a pretty decent range of food. Arriving after the kitchen closed on the first night we were given a lovely meal in the pizza restaurant opposite. Nice little shop for snacks etc|The not so great sometimes pretty bad: Half board : don't do it ! It is shockingly bad for the money paid. Think school canteen 30 years ago. 4 containers of stew type food, occasionally bread and 1 cake. You get a 2 hour late slot to eat but they often clear it all away early. Christmas gala dinner was marginally better but calling it a gala is a very generous stretch. It took me 4 enquires across the day to confirm that we actually had a dinner that evening and at what time !|Nice sauna but it only opens for a couple of hours a day. |Reception: majority of the ladies were lovely but a couple were rude and most unable to help. It's a weird situation with the restaurant where the hotel don't seem to know anything about it and both restaurant and hotel resent the half board customers. Very bizarre. Drinks overpriced at the bar but the meal we had from there on the last day was delicious. Even more baffling that the half board dinner is so bad.

Upon arrival, I was disappointed to find no food available at the hotel, as the restaurant closed at 10 PM with last orders taken at 9 PM. This forced us to dine elsewhere, despite prepaying for evening meals.||**Food Experience:** The food throughout our stay was inadequate. Breakfast offered limited choices, mainly continental with some warm options. The evening meals for half-board customers consisted of a restricted three-course menu: a salad starter, a burger chicken or beef (either raw or overcooked), and decent chips. This pattern continued all week. The final dinner was moved to a pizza restaurant due to a private function, with a similarly limited menu and no free drinks. The private function's fine dining starkly contrasted our experience, making me feel like Tiny Tim from a Christmas Carol. ||**Hotel Condition:** The hotel was overrun by small mice, seen at least seven times during my stay. The staff seemed indifferent. The rooms were small, lacked maid service, bottled water, coffee, or milk despite having a kettle. The beds were small and uncomfortable.||**Positives:** The hotel is situated halfway up a mountain with fantastic daylight views and ski-in/ski-out access. The ski shop is conveniently located opposite the hotel. The resort offers runs for all skill levels.||**Recommendations for Improvement:**|1. Improve the restaurant service with a wider selection of well-cooked, hot meals for all guests.|2. Address the mouse issue to enhance guest comfort.|3. Ensure rooms have basic amenities like bottled water and coffee.||Despite the rep's help, I can't help but feel let down by the overall experience.

Clean rooms. Tons of saunas too. Excellent food venues nearby surprisingly. Their restaurant is very good. Great lodge here for the season. Had a blast.

This is only hotel for truck and bus driver just to sleep and get rest little bit on the way and continue to their drive by next morning. Dinner is terrible! Breakfast is terrible! Rooms are small, no lift and you cannot find any staff in the hotel. After 9 pm reception doesnt work, when you call for any help, they dont send anyone to room. Towels dont be changed 3 days as well room cleaning! Even you tell them to do, they are doing like they are making you a favour. If you dont need to stay, don’t stat but if you must stay due to not availability then prepare yourself for all these. Thanks

Triple rooms as advertised are a twin room with a camper bed added leaving no room between beds, if advertised as a double plus then we would have known what to expect. Three adults were crammed in with little space for luggage, these are twin rooms only and should be advertised as 2 plus or 2 and a half for parents with a child.|Not happy with the description of the rooms being advertised. We later found out they do have triple rooms but are more expensive, this also was not offered when we booked. please be sure if you are a party of 3 that you specifically get a triple room and not the twin plus.

It was a very good experience. Breakfast was perfect. The hotel room was very clean. Staff were friendly. The location is pretty close to ski school (walking to get to school from hotel is around 10 mins). Will definitely go again.

We stayed here for 4 nights in the bigger ”superior” room. The room and hotel felt a bit dated. The sauna and gym department seemed ok and there was a nice library room with TV near the sauna. There was a cosy spot near the reception as well were you could read or relax.

we have visited here previously many years ago, the hotel is comfortable, very warm and the beds are very comfortable! a new addition was a kettle in the room and coffee and tea available at a point in the corridor. it is extremely near to the slopes and after a walk we were able to see the Northern Lights. Unfortunately due to Covid restrictions our half board evening meal was in the Colorado Grill, the food was excellent and the portions generous, but we would have preferred the buffet style dinner as the choice was limited and not the type of food for every night, but this was not the hotels fault! The wifi was fine, we never had a problem getting a signal and we had no problem with noise from other rooms. The tv had a couple of channels with English programmes, as we had to spend a lot of time in our room in the evenings due to lockdowns an English film channel would have been good! we would certainly stay here again as I like skiing on wide, quiet slopes!