Hôtel Quatorze

Chris was amazing. He surprised my wife with a cake for breakfast since it was her birthday. He was very friendly and kind with us. We also enjoyed the spa and room a lot.

Great location . Jose at front desk was very welcoming and helpful. The room was small with quirky layout, which we knew when we booked . Nice toiletries.|I contacted property twice by email with questions. Never received a response.|Wifi was spotty. In room safe did not work. Was told battery died last week. Jets on tub did not work. Was told also stopped would week. |I would not consider this a " luxury boutique" hotel as promoted.

It is a very centrally located hotel. Our room was on the 2nd floor, accessible with a lift, and had a nice jacuzzi. The hotel does not have a private parking place. The car park mentioned is a public one within 5 minutes walking distance of the hotel. The young lady at the reception couldn't speak English, so we struggled with the parking place, how it worked, whether there was a hotel discount, etc. They politely let us put our bikes inside the hotel with our other belongings. I would have given five stars if the parking place had been appropriately explained, as it was our highest priority when searching for a hotel.

Great room, lovely staff, fantastic location. Would stay again!

It's difficult to describe the place. It feels like they're trying to be a 4 star hotel, but there are certain Elements that make it more 3 star. Start with parking, we were given a card at check in that allows us to park in the city center underground parking garage about 5 minutes walk from hotel. However the card didn't work and we had to take a ticket (when we left we then had to show that we paid for parking via the hotel to the garage assistant, just extra headache). The room itself was fine, seems like they tried to make it fancy, but used cheaper quality materials, so didn't look as good after first glance. Breakfast was pretty subpar with no warm food options. The staff were friendly enough and the outside terrace was nice to sit. It just seems like it's an average hotel in a touristy town and they can get away with it. The wifi barely worked and when it did it was incredibly slow. Not worth the price.

We've traveled all across Europe, many beds. This was like sleeping on a rock. Self proclaimed 4 star - probably a 3 star, but run like a 2 star. Pillows - like a bag of feathers, zero support.||||No daily service. Said they forgot. Hmmm . Had to get out own towels etc.. needless to say the room was not serviced. ||||Breakfast. Get there early. They don't replenish anything. The pool girl when I asked for more fruit salad, she was nice enough to slice up a Kiwi, and then throw a few grapes in for good measure. They do have fresh squeezed OJ though. ||||SPA? no. It's a dungeon used for storage. Looked at us like we were crazy entering the forbidden zone.||||After hours access: good thing we got back in time before the gate closes. Apparently there is another key to use to get in. No one told us, but we got back in time. With this level of service, hate to think we'd be stranded outside the gates.||||Parking - Uh where. No, you have to park in city parking up the road, Think it was like $25 per night. ||||Rooms - fairly descent overlooking the dead plant in the room. Oh and the TV has all the apps, one local station. Only problem is the guy says the apps can't access the internet - OKKKKK. Good shower but remember to get your own towels in the am. A/C works good||||Nice staff, just badly run/managed.

Beware! This place is a rip off! ||We booked this hotel via their web site directly. Unfortunately, we never received a booking confirmation, instead only a confirmation about the payment. Later, we found out that the reservation was made for the wrong dates. We received a cancellation from the hotel BEFORE we could check in and our money was gone. We addressed this multiple times with phone calls and different employees, apparently nothing can be done here. Not accommodating or courteous. Just unfriendly. This is incredibly disappointing, and I would not recommend this hotel to anyone. Seems like customer satisfaction is not a priority in this hotel. Will also never book a hotel again via their own web site...lesson learned.

Rooms were modern but not practical. Closets were small and hooks for the bathroom towels were not optimally located. The shower water fluctuated from hot to cold without any adjustments. The rooms cold hear the street noises and with a bar down the street meant quite hours were dictated by the bar. The staff although was helpful was over committed. The ONE person was responsible for fixing breakfast and coffee AND checking people out. The owner only made occasional appearances and did not show pride is the property. They relied solely on the staff to carry the success.