Hotel Quinta da Serra

A bit disappointing. We live next to a real eco resort in Portugal and found this place by searching for places like it, but it does not compare. While the grounds are beautiful, calling this a bio hotel is a bit of a stretch and maybe a bit of green washing. The food is certainly not all bio or even mostly bio (example: the eggs at breakfast are category 2 - 0 being bio and 1 some outdoor access, so these are caged hens) and is average at best. There is plastic being used everywhere and the pool is chlorinated. The service is uninspired and at some point the dinner attendant didn’t understand that my partner wanted her dishes (which were both still more than half full) to be packed to the room and trashed it instead. The rooms and facilities are somewhat outdated and faded, and the area around the hotel is a bit run down. Lastly (though of course to no fault of the hotel), if you’re expecting Funchal weather please note that this is in elevation and often cold, wet and windy.

The hotel was very clean and the personnel was very friendly. The location is beautiful and very accessible. The breakfast was luxurious and different every day. The reception is very friendly and helpful. If we visit Madeira again, we will surely return here ☀️☀️☀️ Obrigada

A very well managed hotel with excellent staff. Food was outstanding. We only spent one night there as we were on a hiking tour around the island but this place clearly stood out. Surely will come back!

Excellent hotel for cleanliness, kindness, food. Very helpful staff. The restaurant deserves a 5 rate indeed, I am coeliac and they took care of me! Gorgeous gardens and very pleasant swimming pool. We strongly recommend!!

I have just returned home having enjoyed a wonderful Christmas at this unique hotel. The situation and extensive gardens are truly stunning and the staff are highly professional and helpful. The food (I was on half board) was exquisite and the five course Christmas Eve dinner was a culinary tour de force. I returned to my room following a morning walk on Christmas Day to find three presents lying in wait: a madeiran molasses cake, a box of delectable biscuits and a bottled of the Quinta da Serra's delightful home-brewed cider, a lovely touch. The relative remoteness of the hotel may not suit all, but the hotel does provide an excellant shuttle service to Funchal and the 96 bus stop is right by the hotel if you fancy a trip to the beautiful fishing village of Camara de Lobos. I also took a short taxi ride to the Boca da Corrida viewpoint above the hotel with spectacular views over the Nuns Valley. The large indoor pool, jacuzzi and sauna are also superb. A memorable holiday! Julian White

I had a beautiful stay at Quinta da Serra. The staff is extremely friendly & professional. The rooms are clean and comfortable, and the grounds are very well kept. I was impressed with the food, they have homemade yohgurt & kefir and the option to have tea that was grown in the garden. I would highly recommend Quinta da Serra to anyone who is a nature lover & wants a tranquil getaway.

A lovely hotel in a magnificent garden. The new part has been skillfully blended with the original British Consul's residence. A bit of a steep drive to get there.|Upon arrival late at night, we were greeted by a receptionist who insisted that we settle the bill right away for the 2-night stay, although we had already paid for the first night a month ahead of our trip. Reluctantly, she accepted that we wait for check out.|Apart from this difficult beginning, the stay was pleasant, the dining room offered varied and copious breakfasts with a variety of exotic fruit juices, and the bedroom and bathroom were large and well maintained. The dinner at the hotel restaurant, which uses vegetables and fruit from their own organic gardens, was also pleasurable.

One of the best hotels we’ve been to. The location is remote, but still only a 20 minute drive from the major city and stunning vistas. There is a beautiful garden where they grow some of the products that they serve for breakfast and dinner. Breakfast is amazing. Wide selection and also some a la carte egg dishes which are included in the price. Pool and spa is also nice and free to use. The rooms are spacious and clean. Staff is friendly and welcoming. Will definitely return here if we visit Madeira again.