Tiffany B.
Yelp
What are the first two things you require of any hotel? A quality bed and a good shower. The shower was fine, but the bed was the lumpiest piece of crap I've ever experienced. I used to play a video game called Moon Patrol when I was a kid, and this bed reminded me of that landscape. Turns out it was some sort of extra feather thing that was added to the mattress. We were so tired by the time we went to bed, we didn't really explore this until the morning and the place looked full, so we did not call to the front desk at 11 at night to try to sort it out. Not to mention, we had already opened up the suitcases, etc. Our room was supposedly one of the nicer ones, so this was particularly disconcerting. When I brought it to the attention of the staff in the morning as we were checking out, they looked at me like I was crazy and basically said "oh. ok. we'll tell housekeeping." WTF? I showed them the picture on my phone, and still nothing. It was a really astonishing reaction in what is supposed to be a five star hotel. The interior of our room was also tired, and in need of a refresh. Yes, the building exterior and gardens are lovely, but again, the first rule of hotel club is friggin comfortable beds! I'm cool with quirks like no elevator (pack or select your suitcase accordingly, due to stairs), but get the basics right! And if you don't, at least offer something to compensate--even if it was a discount at the attached spa--which would have been helpful after sleeping on that crappy bed.
The most outstanding thing was breakfast--which we were pleasantly surprised about after reading someone's review slamming the breakfast here. We loved the breakfast: all kinds of juices, fruits, meats, cheeses, breads, sweets--and all in a lovely setting. We really couldn't have asked for more. Also, this was the one hotel that had a mini bottle of port and two pastels de nata waiting for us in the room, which was nice. There was also ample parking, though not lit at night, even though there were light posts. ??? Wouldn't likely stay there again, but rather at a place on the other side of the river we found while exploring Coimbra: Sapeintia Hotel. That looked updated, fresh and lovely from walking by their back patio and front of the hotel.