miriamlC3744DD
Google
The hotel is in a very good location, across from a beautiful park. I believe this was once a Meliá Hotel, but has declined greatly. The lobby was nice and reception was friendly and courteous. The disappointment came upon arriving at the 4th floor where we had two standard rooms reserved. The hall carpets were disgustingly dirty and ripped. This poor condition continued on into the rooms - dirty, worn carpets, stains on wallpaper, dirt on door, ripped curtains. I complained to reception and was told condition of carpets throughout the hotel were all the same. I asked to be moved to other rooms or even pay for an upgrade but was told the hotel was sold out. Aside from the rooms, the breakfast was good with a decent selection of foods. I feel deceived with the 4 star rating and would not recommend this hotel.