Hotel Regency

Our stay at Hotel Regency was made truly unforgettable by the outstanding staff. From the moment we arrived, the team demonstrated incredible responsiveness and professionalism. A special mention must go to Alessio at the front desk and concierge. He was proactive and handled all our requests with such efficiency and grace, making our stay seamless. We also want to give a huge shout-out to Massimo. Even with our mountain of heavy luggage—the result of a very long journey—he was always smiling, tireless, and incredibly helpful. His positive energy and willingness to assist at any moment were a highlight of our experience. This level of service is rare and made our family feel right at home. We highly recommend Hotel Regency to anyone visiting Florence!

​ I recently spent 3 wonderful nights at the beautiful Hotel Regency and had a truly exceptional stay. ||As a solo traveler, I appreciated my room on the top floor, which featured two small balconies with a reduced view—a major plus for high privacy!|| The hotel and room interiors boast an amazing retro vintage design that is both stylish and appealing. ||My bed was very comfortable, but the real highlight was the spacious bathroom, featuring gorgeous pure marble floors. Having both a shower cabin and a bathtub was luxurious, and all necessary amenities were consistently present and refilled.|| The housekeeping staff is incredibly professional. My room was maintained and cleaned twice per day. The evening turn-down service included complimentary sweets and a fresh bottle of water (if needed).|| Despite the low temperatures in Florence during my stay, the room was perfectly warm, and I never even needed to use the air conditioning.|| The check-in and check-out processes were friendly and smooth—a great first and last impression.||​| The hotel's beautiful bar and restaurant with a garden are lovely spaces, and the restaurant staff were consistently friendly and attentive.|| The breakfast options include a rich buffet and an à la carte menu. I opted for the buffet, and the quality and variety were outstanding. The jazz music played in the lobby and restaurant perfectly complements the hotel's classic design aesthetic.|| I thoroughly enjoyed the location. It offers a peaceful retreat from the crowded historical center, situated in a charming local neighborhood near a large park and schools. Yet, the main center is easily accessible with just a 12–15 minute walk.|| In summary, I had a great and comfortable stay and would definitely recommend and hope to return!|| Thank you to all the staff of Hotel Regency for your outstanding hospitality.||​Athanasios Zacharopoulos

It was a perfect stay with the family in the penthouse suite in December. Great walking location, quiet neighborhood. intimate grounds. The lovely concierge lady was super helpful. She even gave us a whatsapp number to contact her to make reservations in real time. The only thing spotty was the quality/presentation of food sent for room service. However, the included breakfast in the restaurant was superb.

Cool hotel, easily walkable to all the major attractions in Florence! Service was outstanding, very friendly and respectful staff. They set up dog beds and bowls for our dogs staying with us which was very nice of them! Rooms were a little dated with USB outlets on only one side of the bed. Room keys are very unique, but cumbersome and we had to leave them with reception. Flooding in the bathroom from the shower and thin doors entering the room made for a slightly less ideal stay. Breakfast was well made with convenient hours. Valet parking was fast and convenient, but a little pricey at 45€ a day. The elevator can be a little scary with some bumps and jerks.

⭐️⭐️⭐️⭐️⭐️ Hotel Regency, Florence I came to Florence while visiting my daughter at Syracuse University, and choosing Hotel Regency was the best decision. The service here is exceptional — warm, personalized, and genuinely attentive. They truly tailor everything to your needs. I prefer sparkling water, and without ever asking twice, I had sparkling water waiting for me every single day. That’s the level of care they provide. The rooms are beautiful, spotless, and elegant. Breakfast is outstanding — fresh pastries, perfect cappuccinos, and thoughtful service that makes every morning special. A quiet, refined gem just steps from the center. I’m already looking forward to returning. Highly recommend.

The only thing that might not be to everyone’s liking is the location, about 0.8 miles from the Duomo. We prefer to be away from noisy tourist area and appreciate a little walk after dinner so fine for us. On the one day we needed to be somewhere quickly, the front desk called us a cab that arrived in a couple minutes.||It was my birthday and so kind that there was a plate of cookies waiting for me in our room and a muffin with a birthday candle in it for breakfast on my actual birthday.||I had failed to book activities one day but George, the front desk manager took care of arrangements and we had a great day! Gemma, at the front desk went above and beyond when she made me a same day hair appointment on a Monday (most salons closed on Monday)!||There is nothing the staff is unwilling to help with. The cleaning staff also greeted us warmly each morning and provided very nice turn down service. This hotel had done an excellent job hiring and training its staff.

Hotel Regency Firenze is a beautiful, boutique hotel in a quiet neighborhood that is walking distance to most attractions. The entire staff (housekeeping, wait staff, maitre d', sommelier and concierge) was truly exceptional, catering to our every need. Our VIP tickets, private tour, and dinner reservations were waiting for us upon check in, and events went flawlessly. The chef of Relais le Jardin, the restaurant hotel, was truly exemplary. We returned to eat in the Bistro for a second night after our exquisite meal in the restaurant. Compliments to staff and to management for providing an unforgettable trip to Florence.

Gorgeous hotel with beautiful art and an amazing staff. Definitely among the best 5 star hotels in all of Italy. I chose it for its location close to the Duomo but was shocked to find this stunning building next to a quiet and well maintained park. There are 5-6 staff for every guest and they clearly love each other and their jobs. What really surprised me was I arrived early and in passing noted that I was leaving early and they offered to make me a breakfast togo and it was waiting for me when I checked out the next day. I literally only mentioned it and the young man remembered and got it done. Enjoying my Regency breakfast on the high speed train to Venice was a delight. The ownership with their investment and the GM with the choice of staff is without words. A staff member from the restaurant have me a warm welcome when the desk staff gave me a tour. They really make you feel like a king. Italian hospitality is superb but this hotel is world-class.