Hotel Regina

Four and a half stars? Everything was wonderful other than the a/c in our initial room. It took a couple of trips to the front desk to resolve the issue, maybe I just needed to talk with the right person, but once I had, they were diligent about finding a solution. Close to sights, the tram, food, and shopping. Good breakfast.

The location is great, right beside the Votive Church and close to the Hop on and Off Busses, restaurants and public transportation. The hotel room style is unique, especially the door getting to the hotel rooms. I think using a real key instead of a digital one for the rooms is kinda unique and I believe goes with the Hotel Theme. Our room and bath room was clean, regularly made up with new Bath towels filled everyday. Daily breakfast is excellent. In my travels, I have never experienced having “gourmet” cheeses, cold cuts and local honey in a real honeycomb. 😍🥰. I also love the concept of having an insulated thermos with perfect temperature Viennese coffee inside on each table. I’m a coffee snob, so drinking a very good quality coffee is a big deal for me. I sooo appreciate it. Melange is also available if requested, which I also tried. So good as well. If/when I visit Vienna again sometime in the future, I’ll definitely stay in this hotel again.

The location is excellent, and the staff are pleasant on the surface—but unfortunately, the care stops there. The room I stayed in was not maintained to basic safety standards. On my second night, I slipped and injured myself due to a puddle of leaking water from an overflowing air conditioner in the middle of the room. The water blended into the floor color and was nearly impossible to detect. I placed a towel down to catch the leak, but the air conditioning remained loud and disruptive throughout the night. The bathtub was also a major hazard—extremely slippery, with no anti-skid liner, and a high step-in design that poses risks, especially when soaped. This is not acceptable for guest safety. I reported the incident to the front desk the following morning. The staff noted it politely but took no further action. There was no follow-up, no concern, and no accountability. I limped through the rest of my stay with my daughter, who had a separate room. Vienna is my favorite city in the world—one that has inspired me since my first solo visit in my twenties. I convinced my daughter to come experience it with me. While I treasure many things about this trip, I cannot recommend Hotel Regina. The current ownership needs to reinvest some of their profits into proper facility maintenance and guest safety protocols. As someone professionally trained and certified in Swissôtel hotel management, I can confidently say this was one of the most serious safety oversights I’ve seen in years. I wanted to like Hotel Regina—but safety must come first. It’s been two weeks, and one of my toes is still swollen from the injury. I’ve also shared my initial experience on Booking.com to help future guests make informed decisions. Follow up post - hotel just responded upon my review after 3 weeks. Deflecting for not knowing but admitting staff finally added my report is hard to believe. It was a young lady with shoulder length short hair front desk staff whom I reported the fall and the issue. She didn’t ask me more questions but simply responded “I will make a note”. Talking won’t add much value. I’ve requested the full refund for the experience and the pain in addition to the inconvenience it had caused my vacation.

A very nice hotel, clean rooms, good service. The only thing I did not like was the breakfast time till 10:30, I think it should be till 11:00 like in most of the hotels, also check out time should be till 12:00. The breakfast was good, breakfast was in a very elegant salon, but it lacks delicacies like salmon or some more expensive cheeses. Not sure if omlet option is available.

This is a very nice hotel located very closely to the city center. The hotel has an old-fashioned style (and I mean this positively) - classical interior, excellent service, real roomkeys instead of plastic swipe ones. The room is good - also classical, comfortable bed, a safe, minibar, and bathroom. The bathroom could do with a little upgrade, but all fine. Breakfast could be slightly better - it is good, but a bit basic. Overall highly recommended.

I was very disappointed with my experience. After my stay, one of the hotel staff (the porter) contacted me personally in WhatsApp, which means he had access to my private phone number. This is a serious privacy violation and completely unprofessional. I expected better protection of guest information!!!!!!!

Good location, close to public transport Good staff and good service The hotel is slightly dated and needs a refresher up. Our room was ok but we had two single beds together in stead of a double. Air condition was not working. Room was rather warm all the time

Actually the staff were lovely and the location is great. I have issue with the management. I returned home from a three day business trip covered in insect bites (i also just saw a review from 2 days prior to my stay complaining of insect bites). I privately contacted the hotel and was communicative and polite. I understand that these things can happen but when i asked to at least be told what insects exactly were found the hotel doubled down and wouldn't communicate. Including the old phrase: well you could have got it on the plane. Now I have to take time off work and spend money trying to find out what it is so i know whether to fumigate our home. I am always disappointed when a business opts out of good customer communication.

Good hotel with charming period atmosphere and decor. Worth booking a superior room if staying a few nights - ours was very spacious and has luxurious 13+ ft high ceilings with elaborate moldings, great view of the Votive church next door and a small leafy park in front. Good aircon and wifi. Convenient location, just on the edge of the ring, within a mile to many popular areas - museums, Stephenplatz etc. Quite walkable or just take the tram. Getting to the hotel is easy from the train station - tram "D" to Schottentor and you'll see the hotel from the station. Good breakfast with lots of nice outdoor seating - the first hotel breakfast where they have small creamy cakes and block of fresh honey. A few areas of improvement: beds are a bit too soft, the minibar is unnecessary - makes the fridge difficult to use and just causes complications on checking out when you have to make sure you don't get charged for drinks you didn't touch.

Beautiful old hotel. The whole place is in need of a remodel. Furniture if scratched bathrooms are dingy. The a/c was not working and the front desk was not very helpful.

I love this place. We're here on a 10 day stay. I'll bullet the points I love. I'm sure it isn't for everyone- nothing is- but I want you to know how much this place has to offer. 1. Great location. Just across the street from the Votiv church and park and Sigmund Freud park. We look at this glorious church every day out our window! Also, taxi rank across the street and underground and trams super close. Also close- great restaurants and shopping including grocery stores! 2. Great air conditioning 3. Super clean 4. Quiet 5. Good beds 6 fantastic breakfast and lovely room or outdoor area to eat it 7. Very kind staff 8. Strong wifi- free 9.beautiful building well updated- great shower 10. Safe, mini bar 11. They have pet friendly rooms 12. For 44 euro they will book an airport taxi for you- fixed price and ours was a nice large car. 13. Roth restaurant on site is delicious and they've got great lunch specials. Negative for some people- creaky floors (it's a historic hotel so the lovely floors are older and in our room they were noisy). Our room was quite small and there was little storage space. But these were not issues for us.

日本語は下記 An elegant classical hotel in Vienna. Not so expensive. It's very usuful location to go city center, shopping and business. Just next to a famous charch. Staffs are kind and friendly, also room is clearn. Breakfast is buffet. Break fast room is like art( see my photo ). Dining room is just next to sitting room. I stay at standard single room. The room is not wide, but enough space with shower. There are body soap , but no toothbrush in the bath room. People of Vienna think this hotel is one of a good hotel running by a family. ヨーロピアンスタイルのクラシックホテルです（ただし、チェックインは受け付けカウンター。 アメニティーは日本のホテルと比較すると充実しておらず、歯ブラシ持参した方がよいでしょう（オーストリアでは一般的）。 内装は、赤と茶色で整えられ、ヨーロッパの保守層が好みそうなテイストです。 少し日本語が話せるスタッフがおりますし、外部から私の友人が電話をかけてきて（体調が悪く寝込んでいた）私の部屋に電話をつなぐ前に朝食を食べたかどうかフロントに聞いたようで、「あなたに電話がかかってきたが、大丈夫ですか？」とトラブルになってないか気遣ってくれる親切さがありがたかったです。 近くにトラムや地下鉄の駅、クレジットカードで現金が引き出せるATM( 銀行)があります。この銀行は、この銀行に口座を持っている人のみが両替可能。ただ、一般的なクレジットカードをもっていると、現金を引き出すことが出来ます。 ウィーン大学や市庁舎に近く、有名はショッピングストリートのケルントナー通りは旧市街を通り徒歩15分ほど。

One of the many hotels we stopped while on our pilgrimage to Medjugorje. The service here was great and they accommodate all 44 of us in a timely matter. The breakfast downstairs was buffet and it was delicious. Located near a church and many near bar pubs and restaurants. Great WiFi

The hotel is charming and in a great and convenient location. The staff was great. I mentioned in passing that it was my birthday and after a long day of sightseeing I returned to a full cake in my room. It is quiet and the beds were comfortable. Great visit! Thanks everyone at Hotel Regina!