Hôtel Reisen - The Unbound Collection by Hyatt

Great location and very easy to walk everywhere or catch ferry or train. I booked a room with sea view and well worth the spend. Rooms are a bit small, especially the bathroom but very well appointed. The heating was a bit warm and adjusting temperature did not seem to change anything. Bed disappointing as I requested King and we had not very comfortable two king singles pushed together with gap in middle. Hotel service was excellent and please thank Filip for always having a smile ready and for all his great directions.

Hotel situated in a perfect location for a stay in the old town of Stockholm. The room, 606, is very well presented and looks to have been recently refurbished but would benefit from being a little bigger. A bit of a squeeze, especially the bathroom. It does however have a great view overlooking the sea. We were a little disappointed with breakfast on day one and had breakfast out on the other days. Reception staff were very friendly.

A beautiful hotel with a warm atmosphere. Very good front desk and concierge service from Filip. I was there with my husband CT for 3 nights first week of Dec 2024. Filip gives very good directions on how to travel with the ferry across the island to ABBA the Museum. He explains and answers our questions with great patience! Our room has a nice view of the water front and is within walking distance from the places that we wanted to visit. The restaurant service is also excellent!

Our stay at Hotel Reisen was so lovely! The hotel was beautifully decorated for Christmas. The staff is kind and helpful, and the food and cocktails are exquisite. The room was also extremely clean! We were so happy we chose to stay there and would love to return some day! We stayed in the King Sea View room and the view was as promised. The hotel is also perfect location for seeing the Royal Palace, Changing of the Guard, and the Stortorget Christmas market.

Hotel Reisen in Stockholm benefits from an excellent location, but unfortunately falls short in many other aspects. The rooms are small, drafty, and do not justify the price. While the view from my room was pleasant, the outdated windows led to significant noise disturbances. The breakfast is average and unremarkable. The reception team was friendly and helpful, but the service in the restaurant and bar was neither attentive nor welcoming. A major disappointment was the promised €50 “Resort Credit” that was a part of my booking, which could not be used for alcoholic beverages in the bar or restaurant, nor for items from the minibar. Given that the restaurant only offered brunch throughout the day, it was unclear how this credit could be effectively utilized. Access to the spa through the bar is highly inconvenient and uncomfortable, especially when walking past guests in evening attire. The hygiene standards in the spa area were also disappointing, with guests sitting in the sauna in sweaty clothes. Small details, such as the excessive minibar pricing (45 SEK for a small bottle of water), further detract from the experience. Overall, the hotel fails to deliver value for money, and I would not choose to stay here again.

Quiet and humble luxury water front in old town. The staff is accommodating and caring. The rooms are efficient though the heating goes a bit too strong and you can't really control it. Location is a plus. Will definitely consider coming back to this hotel when in town again. They also have a great breakfast buffet.

I had a fantastic stay at this hotel. The staff were incredibly welcoming and attentive, ensuring that every aspect of my experience was seamless. The level of service and care truly stood out, making me feel valued throughout my visit. The facilities were top-notch, and everything was well-maintained. I highly recommend this hotel.

Incredible! This hotel is awesome and really brought the "wow" factor to our stay. Having a sauna in the bathroom was well-worth the money. Our room was spacious and well-decorated. We didn't have time to take advantage of the hotel bar, but it looked lovely. The speakeasy toward the back also looked cool. My one complaint is that I found the heat in the room didn't work particularly well, but without hesitation the night clerk brought up a bedside heater to remedy the situation. Location is excellent, easy walk to all the main sights in Gamla Stan, including some nice bars/restaurants. For sure I can say that I will be staying here on my next trip to Stockholm.