Hôtel Reisen - The Unbound Collection by Hyatt

Beautiful hotel in perfect location. Only reason I couldn’t give 5 stars is because the rooms are very warm (no A/C) and the bathroom in the classic room sea view is crazy tiny. We initially had a deluxe sea view room, but had to switch to a smaller room our second night because the larger room was unbearably hot & caused us to be up all night. The front desk staff was very responsive and switched our room the next morning without a problem. The bathroom in the deluxe room was a nice size, but the one in the classic room was the size of a small closet (same for the others we were traveling with). All in all, I would still highly recommend the hotel for the great location and excellent customer service.

Both a classic hotel and a modern amenity. This hotel is very welcoming and very comfortable but hasn't aura a refinement and old world charm. It was the perfect place for us to start our trip in the Baltics. We enjoyed the incredible comfortable room, the very helpful and energetic staff, the modern spa and Jim and you can't beat the location. We enjoyed using this space as a leaping off point for a harbor cruise, a walk around the old town, and an easy walk from the train station upon our arrival from the airport. ||Can't wait to go back.

The hotel’s location is perfect, and the staff are amazing—truly what makes it a great hotel. I would have given it a 4.5 if I could. The only reasons I’m not giving it a full 5 stars are that there was no A/C in the room, and it was quite warm. Also, the rooms are a little small compared to other hotels I’ve stayed in. That being said, a fan was provided which helped, and we spent most of our time out of the room anyway. If we visit Stockholm again, we would definitely stay here. Amazing weekend—thank you so much!

The hotel is absolutely stunning and amazing! Firstly, the location is amazing and completely central to everything. Some of the reviews I had read made me concerned about the room size but it was totally fine! It’s a good size for two adults. The staff were really nice, and the breakfast was good. My only suggestion would be to let guests know 30 minutes before their kitchen closes. We didn’t know and felt so rushed and didn’t get to try everything. Overall a wonderful stay!

Rooms were nicely appointed with enough space to spread out. I appreciated small touches like a mounted makeup mirror, free bottled water, and geraniums on our balcony. The breakfast buffet was outstanding. Front desk went out of their way to find me a special phone charger cord. Hotel was ideally located between the harbor (restaurants, boat tours, bakery) and Gamla Stan (old town), close to Swedish Royal Palace, Nobel Museum, fine restaurants and shopping).

We checked out today from a fantastic two-night stay at this excellent property. Everyone was very friendly and genuinely eager to be helpful. Rooms and common areas feel high-quality and relatively recently renovated, perhaps in connection with the Hyatt rebrand. Food and bev quality was terrific. Goes without saying that the location is unbeatable. Globalist recognition was terrific. Room service is available 24/7 which is great for night owls (but be aware that the late night food menu is currently limited to pizza/ham sandwich). ||Couple of minor quirks to watch out for, all quickly remedied by hotel personnel: air conditioning did not work well initially, but the hotel quickly deployed a front desk agent to our room (despite arriving very late at night/early morning) and supplied a high-quality quiet fan (also: windows open fully without a window stop). And some newer agents weren't fully familiar with the WoH guaranteed late checkout benefit, but they quickly resolved it by inquiring with a senior colleague.||Overall, the property is very elegantly designed and personnel/customer service are all top-notch. We will seek out this property next time we are in Stockholm.

Rooms are a bit small , especially if you have any large luggage . There is no ac , it did get very warm one night , the fan supplied is very small . The staff is friendly and helpful . Rooms are clean . The small bites and drinks were good . We had one issue with our bill at bar , we were given wrong item and then charged for it as well . I just realized when leaving it was still on our bill . The sauna and cold Plunge are great .

The hotel is located right in Gamla Stan/Old Town, walking distance to so many key sights. We were able to walk to boat tours, the Vasa Museum, ABBA Museum and shopping districts. ||Our room was very comfortable and staff were very friendly. We ate dinner at the restaurant downstairs and enjoyed our meal. The breakfast buffet had a wide variety of foods -- yogurts, eggs, sausages, meats/cheeses/breads, pastries, etc.||I recommend opening the window for some fresh air in the room, just be cautious when it's trash pick up day if you're along an alley because you'll want the window closed then, for sure, ha ha!

Beautiful hotel with lots of character right at the edge of old town, part of WOH. Our room had an in-room sauna which was a first and unique experience. There is also a sauna and cold plunge in the basement. Hotel staff is pleasant and helpful and respond quickly in Whatsapp. Excellent in room amenities as well. Only downside is there is no AC. It was blazing hot every night we were there. We slept uncomfortably every night for 4 nights. We opened a window but it's ridiculously loud outside (even with the window closed).

Wonderful Hotel and staff! But one thing you should be prepared for... Between 5:30am and 7:30am every day of the week, there are trash trucks and restaurants getting ready for the day and waked us up. Beautiful area and great location but if you are not an early riser, don't do it. This is my only complaint. Otherwise it was great. Had a wonderful Nordic spa and front desk staff is amazing. Good luck!

Great hotel and location in gamla Stan! Wish we would've had a chance to enjoy the sauna, but the rooms were very cute. The only negative is that the mattresses were way too soft and there was a decent amount of noise coming from the alley in the morning. However, the jazz bar, the decor, the staff, all wonderful!

I was undecided about how to star this review as there were some excellent parts of our weeklong stay and some terrible ones. I landed in the middle. We had wonderful communication with the hotel prior to our stay and they put us in a beautiful corner suite that was absolutely perfect for our family. The issue is that the bathroom had a terrible urine smell and we let the front desk know the next morning as the smell got progressively worse. They cleaned it while we were out and left some thoughtful treats for our children. However, they left the cleaning brush with the urine in the bathroom so it ended up worse than the initial problem. We needed to talk to housekeeping and detail out that we wanted it disinfected and the brush removed. We were out every day for full days and returned at night so didn't notice until late that the smell got worse again days later. There was clearly something wrong with the bathroom and it was unfortunate that we were in the room for so long with this issue several times. However, the rest of the hotel and stay was wonderful. We enjoyed our breakfast each morning with a lovely friendly staff in particular a server from Thailand who made us feel so welcome each morning! The room itself was a great setup but had a strange temperature issue where the room with the bathroom and the pull out couch was super hot and the rest of the room was nice. The weather was ok so the lack of AC was not too bad. The location was excellent and within easy access to the ferry which we took advantage of several times.

We stayed here on our first night in Stockholm and were very much pleased by the ease of checkin and checkout, the quality of the room, and how conveniently it was to everything we wanted to see. This hotel is located in old town and Gamla Stan and all its great shopping and restaurants are right outside your back door. Out your front door is an incredible view of Saltsjon. To the side gets you up close and personal with the Royal Palace. I mean what more could you ask for? Combine this rock star proximity to literally everything with a rich history of the building dating back to the 17th century with several different historical aspects on display for guests. The hotel has a lot of nicely preserved features as well as appropriately renovated ones. Our room was very nice (small by American standards but completely normal for most of Europe) with a fabric headboard and comfortable bed linens. The bathroom and shower were beautiful and modern. We also appreciated how quiet the room was and we slept great. Everyone from reception was very friendly and helpful and we also enjoyed the nice breakfast. Parking is not complimentary and fills up fast so be prepared for the parking olympics if you get here at the wrong time. However, other than that we would absolutely stay here again on a future trip.

What a great hotel experience overall! Let's save the best for last and do cons first: CONS The first night was not good, but only at 2am. We awoke to hear loud thumping, mechanical in nature (we hoped). My husband can sleep through more annoying noises than I can, but we both had trouble getting back to sleep. We called downstairs and first got a seemingly inexperienced, unhelpful (though polite) woman who then talked to someone else. We got in touch with him, and his main idea was for us to switch rooms for that night. We didn't really want to do so at 2am, but he then said that there was a no-show, and we could have that room for the night while keeping everything in our original room. That was workable, so we went back to sleep in a different room on the same floor, without the noise (but with a cool view!). This employee volunteered to us that we'd have everything in the minibar comped, as well as the first night. A few days later, upon checking out, the staff didn't seem super aware of this, though they weren't resistant to it at all. There could've been more communication in this sense. Facing an alley, we had one morning where we were woken up by super loud trucks unloading and beeping at 7am. This wasn't the case each morning though! Another con is actually the breakfast! It had a decent variety, for 30 USD, but the items didn't appeal to me that much or taste that great. I am not a picky eater but didn't like the assortment. The waiter/host had trouble locating our room assignment, which was odd and showed a lack of communication (to some extent), but then he realized it was because of the brief room switch. PROS The location is incredible! It is right in Gamla Stan, the old town, with beautiful, charming buildings. The island can be touristy but we were not in that part. The hotel is closer to the waterfront, with different ferry and boat tour options very close by! Also, the royal palace is super close and hard to miss. Coming from this location, you can easily get to Sodermalm and Normalm/central Stockholm areas with museums, shopping, parks, etc. The hotel itself is designed in a tasteful, modern, elegant manner, without being stuffy or haughty in feel. Our room had beautiful paneling and everything was laid out in an easy manner. The bathrooms were modern and well updated. (A tiny criticism is that the flush buttons were entirely behind the lid, when opened, so that was a mild design flaw.) For $40 per night, we upgraded to a room with a sitting area and a sauna!!! The TV has plenty of English language channels with Swedish subtitles (shedding light on how the Swedes are SO GOOD at English!). Even random shows on Animal Planet, Discovery, and the like, as well as a Canadian police procedural about a detective and his BFF of a German Shepard (??) are featured on this TV. Also, it has Netflix. THE BED! I like a bed to be more soft than firm, and most hotels lean toward firm. Not here! This bed was soft and pillowy - you just sink into it. I cannot say enough about how magical it felt. It was very nice for them to comp the first night and the entire minibar (which featured a delicious canned gin and tonic). That is something they came up with, and it was very kind!

There is nothing not to like about Hotel Reisen. Warm comfy rooms right in GamlaStan, the old town, close to the palace and the Nobel Museum. Close to Tradition, wonderful Swedish restaurant, and with its own fabulous restaurant, the Reiss. Extravagant smorgasbord style breakfasts, best cappacino. Relaxing, elegant sauna and cool dipping pool. Rooms are quiet and have snuggly duvets and top quality Jensen mattresses. All staff members are friendly and helpful. Yonni the bartender will be your friend and serve you carefully prepared cocktails. Right across the street from the archipelago ferry. I want to live at the Reisen!

Had a great stay here! This hotel has the charm of old Stockholm with the guaranteed quality of a Hyatt. Our room was spotless and the front desk staff and bartenders were very friendly and helpful. The hotel is conveniently and centrally located in Gamla Stan, so it is in the heart of Stockholm's old town shops and cafes, and is close to attractions on other islands.

What we liked: The location: Placed only 100 meters away from the Royal Palace and next to the waterfront, the hotel is as close to the old town as you can get. The style: The Reisen Hotel matches the style of the days when clippers crossed the seas and merchants met regularly to discuss their business. The dark wood and the warm lighting make a comfy contrast to the other ultramodern hotels in Stockholm. The Food: There is absolutely nothing negative to say about the breakfeast. There was a plenty offering of fresh and tasty food - including the best bacon we ever had (seriously, how did you did that?). We also tried the complementary seafood buffet which is offered in the Christmas time for the evenings. Holy moly - the Swedes know how to make seafood. Astonishing. What we did not like: The room: The room would have been nice - a couple of years ago. Now it is in a desperate need for a renovation: some of the lights did not work, and there were some damages (dismantled coathooks, missing handles for some drawers, etc.). The worst issue is the placement of the toilet paper holder. When sitting down for a nice procellain cruise, you will ALWAYS bolt the roll out of the holder and behind the toilet with your shoulder. Nothing of that would be expected in a hotel of this price range. Also, we were surprised as the room does not offer any storage space for clothes. The drawer is filled with an iron and the matching ironing board. At least you can iron your clothes which are wrinkled because you cannot take them out of your suitcase. Nice move! The service: Seriously, forgetting to service the room in a etablissement like this? This is a no-go. Also, we experienced the reception staff having not much information and low motivation to help the guests with their issues. Want to book a massage? Ask tomorrow again. Want to reservate a table in the hotel-own restaurant for dinner? Please ask directly there. Yeah great, this is we booked a four-star hotel for. In conclusion: this hotel could be absolutely great. But it has a lot room to grow at the moment. For this, we cannot recommend it despite the great location and the fantastic breakfeast.

Stayed here for 4 nights in May 2016. The hotel is waterfront in the old city and has a good business style. The rooms are good sized for Europe, but small by US standards. Had a room overlooking a side street. The privacy was limited. The room had a bathroom that is OK set of facilities. The front desk is very friendly and provides great set of services. The room price includes breakfast with a great buffet with warm and cold items. The buffet is plentiful and the food is of good quality. It can be a bit crowded, but in general a great set. The rooms include free internet.

What a fantastic hotel! First, they are very friendly and accommodating. We booked a 2-bed room months ago, and because they were booked, they upgraded us to a deluxe room. Unfortunately, it only had one bed. It was our only option, and I was not happy about it. However, they worked on getting us a 2-bed room for our second night stay. They upgraded is to a 2-bedroom suite. Granted, it was a nuisance to pack and switch, but it took great effort of the staff to make us happy. Also- the breakfast is amazing!

Right in the center of it all, it's hard to find a better located place to lay your head than the First Hotel Reisen in Gamla Stan (Stockholm's Old Town). The slightly tired rooms leave a bit to be desired but they've got nice views out to the water. As I've come to expect among hotels in the Nordics, they do a very good breakfast buffet replete with cold cuts, cheeses, fruits, yogurt, cereal, eggs and plenty of bread. If location trumps it all for you and you don't plan to spend loads of time in your room whilst visiting Stockholm, this is a good pick.

The location is the best asset of this hotel. Right on the water in Old Town, loads of cafes and shopping at our doorstep. Check in wasn't until 3:00 which we found inconvenient, but they stored our luggage as we familiarized ourself with Old Town. Our room was ample sized, but without a view. The water pressure is weak, the beds are comfortable. Breakfast is included and delicious; a wide array of meats and cheeses, fruits, yogurts with garnishes, salmon and local specialties. A little pricey, but again, worth it because of the location, ferry, bus and tram right outside front door.

Service isn't great. They ran out of tea at the breakfast spread. And when I asked if it could be refilled, she recommended that I go all the way up to my room to make some. The muffins tasted like eggs. The handyman barged into my room without knocking or any kind of notice. I never asked for his service.

In the old town of Gamla Stan (which sounds like it should be outside of Kabul) is this little place near the Royal Castle. If it weren't -12° C outside I'd say it was lovely just out of the hotel. A little walk along the riverside takes you to the hipster hood or walk left out of the hotel and find a pretty park and a Max burger. Either way, the staff is friendly, the breakfast nice, and the rooms are cute and have a healthy selection of english channels on the TV...which Is what I spent too much time watching as I dare not venture outside in that bitter bitter cold.

Yeah the rooms could be nicer but why. Ridiculously perfect location for exploring the city (especially Gamla Stan) and the craziest breakfast smorgasbord I've ever had. Helpful, friendly staff, good location, and you can go heavy on the liver pate.

I spent a lot of time researching hotels and am always nervous until I show up! First Reisen exceeded our expectations. We came on our 5 year anniversary and had an amazing time. It is very conveniently located in Gamla Stan, but far enough away from the loud bars. It was very quiet and peaceful! Our bathroom was huge and have a very nice-size sauna. We used that a lot! Huge full breakfast was included in our stay. It included a hot and cold bar (eggs, sausages, bagels, fruit, smoothies, toast, and all kinds of little deepish creations). We didn't ask too much of the front desk but they were friendly. Overall, great service and stay!

Great location and wonderful service. They were able to help answer our questions which included booking us train tickets to Copenhagen. The rooms are nice. The bar is fantastic with wonderful service as each drink is prepared with care.