Hotel Residence La Cour Du Bailli

We visited La Cour du Bailli for lunch, and while the food was genuinely delicious and well-prepared, the service was frustrating and distracting. Our waiter — a middle-aged man with gray hair — seemed extremely nervous. When we asked for the dessert menu, he dropped it on the table and literally ran off without saying a word. Even earlier, he cleared a plate that we hadn’t finished yet, without asking. The whole interaction felt rushed and awkward, which really took away from the experience. For a restaurant with such a charming setting and good food, the service felt completely out of place — certainly not what you’d expect from French hospitality.

1 star because of service and the staff trying to scam us. We booked and paid the full amount online on hotel own website. Received a confirmation email stating I had paid. At check out, staff member tried to explain it was only an authorisation on the card and that it was their standard procedure. He asked me to pay again which I declined. The lady checking out just before me repaid as she believed what she was told. The room was not as clean as expected and old. Our was directly above the spa and was very noisy (it’s meant to shut at 7pm but there were people there at 11pm!). Also no heating in February in Alsace and it was cold.

Good place to stay but don t buy the breakfast it was such a disaster for me. There is even no scrumble eggs. They are giving the raw eggs to you and you have to cook by yourself. Whhhyyyyy?

Beautiful hotel in Bergheim. I've been here a few times on my way down to Italy. I'm not sure if they have a lift to access the rooms or if they have rooms on the ground floor. If not, I think that it isn't the best place for you. I really recommend eating in the restaurant. Booking in advance is the best thing to do. I'm looking forward to going to visit this place again one day.

Awesome room, big and comfortable. The restaurant was good, we ate some really good Tarte Flambées, with two skilled musicians performing there. Pool and jacuzzi are a big plus. Our bathroom did not have a shower, but it WAS the shower, not very practical imho.

We had a spontaneous dinner there with some friends and their one year old child there. The waiters were very attentive and helped a lot with the child. I had the sauerkraut salad, which everybody in the table ended up enjoying. The 5 meat and sauerkraut was not as great but still good. Others had the flammkuchen and hirschpfeffer which were all very good.