owbert
Google
Amazing hotel, but unfortunately, the carpet under the bed wasn’t clean and smelled like shoes, which made for an unpleasant and uncomfortable night. This is unacceptable for a hotel of this price and caliber.
Additionally, the guest laundry policy needs improvement and enforcement—even hostels handle this better. Each guest is allowed only one wash and dry cycle, regardless of whether their clothes are properly cleaned or dried. For instance, I used a dryer that had stopped and removed another guest’s clothes, which had been left unattended, to dry my own. However, the other guest later switched the load back. Better organization and rules would prevent such issues.