Hotel Restaurant Fiescherhof

We chose this 3-star hotel which looked decent for its price in the photos. However, upon arrival, we greeted in the local language, and the man sitting behind reception answered in Italian with a “ciao.” Surprising. We continued in Swiss German (even though our language is French), but he kept speaking in Italian and couldn’t manage the local language. He couldn’t find our reservation and finally gave us the room of another guest with the same first name. Reception: terrible. The elevator was out of order. We took the stairs: the carpet was filthy, completely worn out, and dirty everywhere. The room: the door was thin, the room itself was spacious, simple, and clean, but the windows and curtains were dirty. Only one chair on the balcony — broken. The bathroom: tiny, dark, extremely old. The door opened inward, which meant it couldn’t even open fully, and you had to contort yourself to get inside. Missing tiles revealed mold everywhere. No toothbrush glasses. No glasses at all. After flushing the toilet, the water kept running for another five minutes. Breakfast: stale croissants, cappuccino without milk, the waiter just stared at us without doing anything. No hello, nothing. It felt like a big, soulless youth hostel dining hall — bland, cold — and this is supposed to be a 3-star hotel.

I have been travelling to many countries, never stayed in such a bad hotel. The carpet in the corridor is so dirty, the whole hotel is smelly. The lift didn’t work, we carried our stuff to second floor. We were told our room no. is 200, but actually there was room 2, no 200

Very friendly Italian guy here that helped us with a wide smile! Breakfast here was good too!

Besides being close to Fiesch Bergbahnen, we have nothing good to talk about this hotel. We were hoping to enjoy a fun ski weekend there, but we had to cancel last night to leave earlier because of multiple reasons. Firstly, we had the staff randomly come into our room without any warning while we were still inside. We find this unacceptable and there’s no locking mechanism. Secondly, the breakfast was really not acceptable - second morning, we could tell the bread and cheese and eggs were from the day before. Not fresh at all and the dishware was not properly cleaned. The elevator was broken the entire weekend, and there was no effort to have it fixed asap. The cherry on top was how they dealt with very rowdy and loud guests. For two nights in a row, we suffered from insomnia due to very very unruly guests that kept loudly laughing, chatting and even running around at 3am for many hours. When we complained, they did nothing but offer us to cancel the remaining night, No real compensation or effort to resolve the problem or put us in a room further away. They aren’t responsible for other guests’ behavior but they are responsible for customer care, and we find this entirely unacceptable. The staffs spoke barely any english or german for that matter, and couldn’t communicate properly when filing complaints. Cannot recommend this accommodation at all.

Do not stay staff are thieves ! Totally unprofessional staff - we have very little belongings because we are supposed to be staying in saas fee but can't get back as the road is closed. We booked this hotel and whilst we were out for dinner our only belonging a phone charger was taken from our room. Later on that evening, the staff member walked into our room, unannounced again. Later, we confronted her about the charger, and she then proceeded to open a desk draw and gave it back. Absolutely unacceptable, we are lucky we did not have anything else of value. Please be aware if booking.

The hotel waited for us to arrive very late evening, and served us dinner which was great. Clean comfortable rooms, with kettle, cups and tea/coffee. breakfast - continental and plenty of it. Packed lunches were brilliant, and evening meals were set menu of typical Swiss food - great for non faddy kids! The hotel owner could not do enough for us. Tip - if going with a school - help the staff to clear up at the end of meal times (pass the plates), or help set the tables if using the room until later in the evening. I am sure that that bit of effort went a long way!

I appreciate that the restaurant is successful considering how packed it was. However, this doesn't excuse the service we got. We spent two hours to receive one starter and one pizza, the wine that we ordered only came in after 45 minutes of waiting, and the starter, à cold carpaccio, came in after 1 hour. When the pizza finally arrived the aubergine was so charred that it was inedible (although I did try it to attempt to avoid another wait), so I had to take it back to get a new pizza (see picture) - the waiter was understanding but I don't get how it got sent in the first place. My partner ordered the same glass of rosé wine twice, but it tasted like different wine on both occasions. The two stars is for the sympathy I feel for the waiter, who was clearly overworked.

This is a small family run hotel and the personal service shone through. The restaurant was under separate management and, although the food was good, the service was surly and disinterested - possibly because a new team was shortly to be installed. The location is great and the views from the balconies superb. It's a 5 minute walk to the cable car, and into Fiesch itself. The rooms are rather basic but were clean and functional - perfect for those who want to spend the days on the slopes.