Hotel Restaurant Goldener Schlüssel

We had a great stay at the Goldener Schlüssel. The location is fantastic and the staff are lovely. Although the rooms are small and the hotel is dated it is comfortable and well priced. Thanks for letting us borrow a Swiss-Europe adaptor!

The hotel is conveniently located in the old city with loads of shops, cafés, restaurants and landmarks around. The room was overlooking the street so it was quite noisy and because there is no airco it's quite difficult to sleep if you want to have the window open. The bed was large and confortable, the room itself of a decent size, the bathroom is small but well equipped and water is really hot (be careful!). There is a safe in the cuppboars, as well as a hairdryer and a fan. Small TV on the wall facing the bed with loads of channels. Free tea and coffee with a kettle. No fridge to store your water and an amazing pillow menu. The breakfast was included and there is enough choice - it's not a huge buffet but nothing to complain about. The breakfast room is big enough to welcome all guests. The staff is very nice, it's quiet in the hotel itself. If you come back after 22H, the door is locked so make sure you have your room card with you to get back inside. We walked from the station, it's more or less 10 to 15 minutes depending on how fast you walk. Bern is well connected to the airport of Zürich by train.

Had an excellent stay. Breakfast was very good. The room was small but all facilities that was required. Location was excellent for a walk around the old town and surrounded by restaurants.

Hotel ist located directly in the city center with all pros and cons. Depending on the location of your room, the bars next door are very noisy until late in the evening. The room itself has no AC which leads to very hot temperatures in summer. The bathroom is tiny but functional and the breakfast is very good.

Good hotel. Great location. Bed is comfortable. Smallish room but doable. Bathroom is kinda odd. Looks like they added the bathroom but still ok. No AC so can be hot on warm weather. If you get room on street level, it's noisy. Decent breakfast.

Being honest, the hotel is cheap and you get a lot of stuff for this price. Good rooms with proper bathrooms. At Sumer there is no ac and it’s pretty hot but most of the hotels don’t. Service is good. Hotel located in an unbelievable location, genuinely the center of the town. So I definitely advise to book it, especially when you see the price of it!

Breakfast was overly priced and average. Staff were short and unwelcoming. Location is nice. Room was ‘fine’ but generally uncomfortable. Lack of privacy as the room is overlooked by apartments.

Good location in the city center||I have booked a room for one night for two people and received an email confirmation stating a rate of 159 CHF for a double courtyard room|However, upon arrival, I was charged 209 CHF|The staff member at the reception informed me that :|- 159 CHF was for a single occupancy : which is not stated in confirmation email|- the rate displayed online was sometimes incorrect, which I find weird as an answer| |To prove my good faith, I just showed the lady at the front desk that the rate currently displayed on their website for the upcoming weeks for a thursday to friday night was also around 159 CHF for 2 people, which is consistent with the amount shown in my confirmation||Unfortunately, despite several claims and proposals for a fair treatment to solve this, the hotel manager has just pushed back again and again||Definitely not a place where I would spend money again|Too bad

my first check in here. i was on a Masonic journey, and i stayed here the first night of it. great location and great hotel, i have become accustomed to European living..... small and what you only need. i check in and chatted with the hotel clerk. she informed me of where to grab trains, buses, food, drink, and of course, entertainment. i walked up to my room and i tell ya, i simply love the small rooms. as Americans are accustomed to large rooms, this was a breath of fresh air. everything screamed European....i loved it. breakfast the following morning was in the adjoining restaurant. breakfast included meats, cheeses, bread, fruit, juice and coffee. i hope my traveling brings me back here, i enjoyed it very much.

Great location. Not a great hotel. We had a room for 2 people and it should have been a single. I almost think they lied and gave us a single. We couldn't walk past each other, there was barely 6 inches around the bed. The pictures on their website do not show the miniature room that we stayed in. Be wary.