Hotel Restaurant Goldener Schlüssel

The location of the hotel was perfect—walking distance within all the main attractions in Bern’s Old Town. The rooms were simple and clean, and had all you needed, especially if you’re here for only a couple of days like we were. We were disappointed to learn that our room did not, in fact, have a balcony, as was advertised in the photos that accompany our room reservation details. The balcony and its view overlooking the old part of town was what really sold us on booking this hotel. After checking into our room and seeing that we only had a window with a partial view of the street, I reviewed the room details in my reservation confirmation and noticed that a balcony is not specifically mentioned, but it does say “city views” which can be misleading considering a photo of the balcony was included in our reservation. Not sure who handles the photos and advertising for this property, but I would suggest updating the photos and description of each room so that each it is accurately represented when people book reservations. After reading some other reviews, I noticed we were not the only ones who experienced this. Again, not the biggest deal considering we spent most of our time outside exploring Bern and its surrounding areas, but this is something we felt needed to be shared. The breakfast was wonderful with fresh bread, meats and cheeses, and the staff were very friendly. I definitely want to stay here again when I return, (but this time hopefully in the room with a balcony 😄). Overall, I would recommend this hotel to anyone visiting Bern for a few days.

I was here with my family from the States and this place was pretty good but way overpriced. The rooms were clean and comfy but the bathrooms were a bit weird. We did not like how the bathroom was in a box in the corner. It made the toilet flush very loud. It was also super tiny and hard for more than one person to enter at the same time, but very clean. The beds were comfortable and the staff was wonderful! We were able to leave our stuff behind the counter while our room was getting prepared. They also gave us a recommendation for a place to park which was nice. However, there is no parking at the hotel. The breakfast and drinks were pretty good but not amazing. Overall, I would come back here again and recommend this place to others.

The location is great! (center of the old town in Bern). You receive inforrmation before you arrive that you have a free tram and bus card and which to take t arrive to the hotel ad indications were perfect. Although the block has many bars and restaurants there was not any noise inside. The breakfast was very good and the room very nice |Thank you

+ Good location and nice staff - Super noisy and insanely hot in the room. No AC and too loud to leave the windows open as the noise continues over midnight.... Also, the bathroom/shower room is tiny located right next to the bed.

The food was tasty especially the little soups 😋 but we wait tooooo much for service to take the order or to get the bill...they didn't payed attention to customers. And wasn't even full ... Otherwise the food was very good 👍🏻

Rooms were small and bathroom tiny however it met our needs and it was very clean. The staff were lovely. They offer a pillow service that was wonderful, as you could choose between 5 different types. Also very much enjoyed breakfast in the restaurant. Location was wonderful and they offer free tram rides while you stay.

The hotel is very near the sightseeing like the Parliament building, the Zytgloggle(clock tower) etc.., shopping, bars and restaurants. They have a good breakfast. Staff are friendly. Though the room is quite small but good enough to have a good sleep after going around the city.

Was staying during New Year's Eve. At first I thought it would be noisy but chose a quiet room. The room was very clean and felt warm and welcoming. Finding a room was good. Quiet at breakfast. Good enough for breakfast. In conclusion, I was surprised that the rooms in the old town hotel would have such good rooms with four to five star standards. I'm glad I stayed here and will definitely come back to stay again. Recommended for Everyone.

my first check in here. i was on a Masonic journey, and i stayed here the first night of it. great location and great hotel, i have become accustomed to European living..... small and what you only need. i check in and chatted with the hotel clerk. she informed me of where to grab trains, buses, food, drink, and of course, entertainment. i walked up to my room and i tell ya, i simply love the small rooms. as Americans are accustomed to large rooms, this was a breath of fresh air. everything screamed European....i loved it. breakfast the following morning was in the adjoining restaurant. breakfast included meats, cheeses, bread, fruit, juice and coffee. i hope my traveling brings me back here, i enjoyed it very much.

Great location. Not a great hotel. We had a room for 2 people and it should have been a single. I almost think they lied and gave us a single. We couldn't walk past each other, there was barely 6 inches around the bed. The pictures on their website do not show the miniature room that we stayed in. Be wary.