Hotel Müller

Our stay at the Hotel Müller in Pontresina went above and beyond our expectations! The location was unbeatable, nestled right in the heart of town, making it incredibly convenient to explore everything the area has to offer. From the moment we stepped through the door, the hotel staff welcomed us with warmth and professionalism. Their friendly and attentive demeanor reassured us that we had made the perfect choice. The room was immaculate, featuring stylish local wood paneling that added a cozy, authentic Alpine charm. The bed was very comfortable, ensuring restful nights after our adventures. While the bathroom was on the smaller side, it was thoughtfully designed, functional, and spotlessly clean, so it didn’t detract from our experience. One of the highlights of our stay was undoubtedly the restaurant. The culinary experience was phenomenal, offering creative dishes inspired by local flavors. A special mention goes to their exceptional vegetarian options, which were not only delicious but also beautifully presented. Each meal was a delight and added an extra layer of enjoyment to our stay. A charming quirk of the hotel is its tiny micro-elevator—possibly the smallest I’ve ever seen! Despite its size, it was surprisingly useful, especially when we needed to transport luggage. Overall, Hotel Müller delivered a superb experience, offering incredible value and quality for a 3-star property.

We stayed at the hotel - although it looks like a historical building. The entire interior has been renovated and is a very clean, modern sensibility, high quality, build out and designed decor. They have a free small spa in the basement, that is very quiet and empty. With a sauna, Jacuzzi, steam room, and quiet lounge. It is clearly more than your average three star. More like a four star with a bit simpler services and style. Additionally, we ate in the restaurant and we loved our experience. This was our best meal Switzerland after a month of holiday. we have the Chef’s menu, and the courses show a high degree of refinement without being excessively and overtly “ creative”. The were subtle flavorings with refined executions of local dishes. For example, the deer medallions came with a very delicious polenta that looked to be a heritage grain, and a rich red cabbage ( rot kohl) that had rich flavor with some fermentation and high-quality ingredients. Same for the salad with apples and walnuts, and a nice vegetable and beet soup. The dining room is very refined with wood paneling , white tablecloths, and very nice silver plate dinnerware. The dining room was quiet on a Tuesday night with just a few other diners. The waiters were very courteous, knowledgeable and professional and helped us in English. We felt like we had stepped into a secret place only known by discerning Swiss on there mountain holiday.

This was our third visit to The Muller and as always the service was outstanding. We were delighted to see all the same staff from last year. The rooms and common areas are spotless. Breakfast is ample with fruit, meats, cheeses and eggs. I would recommend half board as dinner is excellent.

Wonderful little hotel with very modern rooms, extremely clean. Breakfast is average. But rest fantastic! I could even rent a bike. I highly recommend this hotel

I hesitate to write this review, because I typically try to work things out directly with the property / restaurant, but my husband and I had a very off-putting experience at this hotel, which was the last accommodation of an amazing 2 week hiking trip through Switzerland.||This hotel was booked well over a year ago through a tour company we used for our self-guided 2 week trip. At that time we requested an upgrade to a junior suite as pictured on their website (big windows, lots of light, sitting area) - the request was granted and we paid the junior suite rate.||We arrived after a long day of traveling and were shown across the street to a 2BR 2BA suite in an old historic bldg (Ca Rossa Suite Satory). You might think - wow that's great. However the suite was very dark due to small windows that sat high on the wall, very hot / stuffy, little air flow and had very low door frames that my husband worried about bumping into (it is a renovated historic bldg). Although spacious, this was literally the COMPLETE OPPOSITE of the type of room I would ever choose to stay in - - you couldn't see out the windows unless you were standing and there was no view whatsoever. It was completely depressing to me.||I went across the street to request a fan and asked a woman (who turns out to be an owner) why we were in that room. She responded with some indignation.....because you got an upgrade...... to which I responded that we booked a junior suite well over a year ago..... she proceeds to tell me that this is the busiest 2 weeks of the summer and many of her "regulars" that stay a full week were there, so she had to move us or CANCEL OUR RESERVATION.||I was stunned. I've never in all my years traveling had anyone basically say, we moved you, despite your confirmed reservation, because otherwise we could have had to cancel your reservation. We were not given an options / choices that might have been more to our preference. It was assumed we would be "happy" with this "upgrade" - - she was obviously put-off that I wasn't thanking her for this upgrade we didn't want.||It's only an upgrade if it's something your customer wants. And a historic bldg, with little light, little air movement, no view, that's like a cave is not my idea of an upgrade.||It was such a disappointing end to 14 wonderful days staying at wonderful accommodations, with kind friendly owners. ||This was not the way you treat guests of your property, even if they're not your "regulars"

We had a family group of 6 people and the rooms and food were both outstanding. Our stay was delightful except....... one person in our party fell on a trail and was badly cut requiring 15 stitches. On our way to the trailhead we called the hotel and they had a car waiting for us to take us to the nearest hospital and provided a return ride at no additional cost to us. They couldn't have been more helpful and concerned for us and we certainly will return there when we are back in Pontresina. It really is a fine hotel.

Very nice and friendly. Families are welcome! We stayed in an apartment, but had breakfast in the hotel. The staff was very helpful with anything we needed for our baby daughter. Dinner was delicious and so was breakfast. The apartment was super clean with a cozy atmosphere.

Hotel Mûller is in a great central position in Pontresina. We had a fantastic room with balcony overlooking the mountains. The welcome drink was a nice touch. The room was spotless, roomy and they provided slippers, robes, water, coffee, fruit, sweets and plenty of toiletries. The restaurant was very good and the breakfasts had plenty of choice to suit all tastes. If you are English and like your tea do take a travel kettle as there was none in the room - and your own T-bags!! The beds and pillows were so comfortable. The travel pass was a gem, we used it every day for transport and it saved us a lot of money- fantastic! The staff were all delightful - Would highly recommend.