David D.
Yelp
Our family was very happy with this hotel.
We stayed for 5 nights over Christmas. The staff was very accommodating,helpful, and interested - frequently asking if we needed anything.
Because we were staying over holiday time, we had arranged every lunch and dinner and did not eat at the hotel, although the restaurant looked good. However, every breakfast was at the hotel. It is a charming ambiance, with the Swiss wooden touches. Its a buffet with hot, cold, omelet station, fresh squeezed orange juice and unlimited espresso drinks.
There is a surprisingly well equipped spa. Indoor pool was enjoyed by our family. They had a nice jacuzzi and several of the european cold/hot treatments: there were sequential foot soaks, one for your arms, an "aroma" room, sauna, steam, and a funky shower that had 4 programs that included mist, water dump, multi zone shower. BEWARE: as an American, they have a tradition (and signs advise patrons) that they encourage nude use of sauna and steam. We did not partake, and I was a bit alarmed about an adult male I did not want my children exposed to.
There is also a warm, inviting bar area with real fire place with real logs.
Rooms were not overly spacious but adequate. Got daily evian water bottles and daily fresh fruit. Both our rooms (and i think all of them) had AMAZING views of the Matterhorn.
We had looked at some of the higher price options, like Cervin, and were all so happy with our hotel and those others were significantly higher in price.
The location is just across the street from the Sunnegga gondola and steps away from the bus to take you to the base of the other gondolas. Everything in Zermatt is walking distance.
Lovely time, would stay there again. Highly recommend.