Mark Hellmann Regouby
Google
We bring groups to Pamplona, so we work with many of the hotels there. In all my years of dealing with local hotels, I've never had an experience like this...
We had an agreement with the manager for a group contract, and he verbally agreed that we could make changes up to 30 days before arrival. When we tried to make the change, he refused, and said we couldn't cancel. So we did our best to fill the extra rooms, and were successful in doing so.
Unfortunately, when we arrived, we were not able to occupy some of the rooms, because they had double-booked them. We've given them 6 months now to refund us for the rooms and they refuse to do it.
Be careful, as they like to double book and keep both parties' money.