Hotel RH Princesa

This is a beautiful Hotel about a 10 min walk on flat ground to the Levante Beach. We stayed on the 16th floor (top floor), and the view was awesome. The Hotel should have made an exception this year and switched the Heating on in the rooms from about 6pm...as this Winter has been cold everywhere, including Gran Canaria & Morocco. The staff are wonderful in Hotel and the Buffet extensive and considered one of the best in all the Hotels in the Levante area, my only criticism is they could have had more meat choices in the evening, the Dining Room was always full (There was plenty of Fish😊😊)....but overall this place is amazing. Hope to go back!!

Excellent hotel, very handy for the old town , supermarket , bus stops and a reasonable walk to the tram station. We were given a room overlooking the pool on the 10th floor and it was delightful. The shower was quite powerful and there was always plenty of hot water. The staff took great pride in their work and the hotel was very clean . Every member of the staff we met was friendly and helpful but also great at the job they were doing. I am allergic to a couple of basic foods and they helped me and even offered to buy in specialist foods ! The food was excellent and plenty of choice even for me ,so much so that this is the first time I have ever put weight on while on holiday. Very comfortable beds , sleep quality good. Little noise from the neighbours but not much. rooms well maintained and recently decorated. Excellent value for money will be booking this hotel again. Well managed and welcoming hotel.

Genuinely the nicest, friendliest hotel we’ve ever stayed in! Food is absolutely beautiful, hotel staff could not be more helpful, gorgeous spa, massive room, beautiful pool! We will absolutely be regular here! Excellent service from all staff and an all round excellent holiday! ||A stones throw from the strip and the old town, a short walk to a beautiful beach! I cannot wait to be back!

We’ve had a fantastic stay at this hotel. We mainly interacted with the reception staff and entertainment team who always make us feel valued as guests.|Since our last stay in August, the hotel in maintaining its high standards has invested in new tables and chairs in the restaurant area and pleasingly has improved on its sustainability by changing the wristbands and key cards to reduce plastic waste. The cleanliness of the hotel continues to be faultless.|The entertainment at night and activities during the day are really good. The hotel has a wide age range of guests staying and to find acts that can appeal to all must be a challenge but they achieve a good balance; keeping the outside area and mini club open at night for children so that they are entertained if not watching the main acts is a plus! |The outside facilities are excellent for younger children, and Luca especially from animación is great at engaging with them so they have fun on their holiday which is appreciated. It can be seen that he applies the same effort interacting with the adult guests too so they feel welcomed and enjoy their stay. He is a valuable asset for the hotel, representing it extremely well and he really did make the difference for us compared to other hotels we visit, thank you!

Another great stay at this hotel, spacious rooms, fab shower, complimentary water on arrival. The food in the restaurant was good with a varied choice, table service for drinks, very friendly staff. They are trialing a new wrist band which is your room key and can be used to add drinks to be paid for at the end of your visit. We found this system really good. We will certainly revisit next year.

Stayed here last week hotel was really good probably the best one I've stayed in spain. Staff seemed friendly and our room was cleaned every day. Really good facilities for children I think hotel is perfect for children under 11. Only things I didn't like which was minor was it was frustrating waiting every morning for pancakes guy on the grill simpley couldn't keep up with demand so you was constantly waiting for them and you don't get a drink with your evening meal you have to pay. I think you should at least get tea/coffee and a juice like you do for breakfast. Also you have to pay €3 euro for swim cap if you use indoor pool so bring your own if you have one. Other than that that hotel was spot on. You did get tea/coffee in the room. WiFi was OK. I think 4.5 raiting it gets on Google and trip advisor is fair its not perfect but very close! Would definitely stay again and recommend the hotel to others.

I am extremely disappointed with our stay at this hotel and would not return.||From the moment we arrived, we did not feel welcomed. As people of colour, the attitude from staff was noticeably cold and dismissive, particularly at reception and in the restaurant. This was not a one off interaction but a consistent feeling throughout our stay. If you are a person of colour, I genuinely do not believe this is a place where you will feel comfortable or welcome.||The first room we were given had a serious health and safety issue. Every time the shower was used, water flooded the entire bathroom floor and spread around the sink, creating a dangerous slip hazard. This was especially alarming as we were travelling with our autistic toddler. I reported this to reception immediately and asked to be moved, but the response was dismissive and we were told we would have to wait until the next day, despite the obvious risk.||Later that afternoon, I returned to reception with photos clearly showing how unsafe the situation was. Only after showing this evidence were we finally moved to another room. It should never take repeated complaints and proof for a clear safety issue to be taken seriously, especially when a child is involved.||The restaurant staff were consistently unwelcoming and made us feel uncomfortable every time we dined there. The only positive experience we had with staff was Katya from housekeeping. She was genuinely kind, warm, always smiling, and did an excellent job cleaning the room. She was the only staff member who treated us with basic friendliness and respect.||Overall, this hotel completely failed to meet even basic hospitality standards. We left feeling unwelcome, unheard, and uncomfortable. I would strongly advise people of colour to avoid this hotel. Based on our experience, it is not a place where you will feel respected or valued as a guest.

The room I staid in (single room) feels closer to a student room than to a 4 star hotel room, it is tiny, outdated, bed seems old and has a blanket. The shower is pretty narrow, hard not to hit the wall on a daily basis. At the end of my trip my whole desire for food was gone, the buffet is just too repetitive and plain. I stopped eating meat after one evening where the guy at the grill wanted to put a hamburger on my plate with a meat tong that he had just used to put raw pork on the grill and it still had raw meat hanging on it 😱 Also please stop giving people a gift room or allow them to opt out, some people are conscious about their footprint and don’t want to gain more “junk items”. On the positive side, cleaning staff is excellent, restaurant staff also good except for that grill person. For me this is never again, both for the hotel and for Benidorm. It’s really a race to the bottom for food and alcohol, I should have known better.