The Richmond Hotel

In mid November I stayed here for 2 nights and stayed 2 nights end of November 2025. I think it was room 34 I stayed in first and it was great, light bright and new bathroom however they tried to put me in room 22 at first, not good. When I returned I asked for room 34 again and was told no,and I had even asked for the room a month earlier. No, it is busy at Christmas, the mid and end of. November is not Christmas so, that is no excuse. Most staff were lovely although the girl who came to my room to check it was average. I have been offered a discount on next stay but no thank you but, thanks for the kind offer. I am a person also who likes to look at different accommodation. I was made to feel it was my fault for staying 2 days in a great room and then getting downgraded when I came back later. My first trip to Adelaide.ps I have added something extra on 20 December no, I did not leave my luggage with you, I spoke about it previously but changed my mind and bought a small suitcase, if you look at your cameras you will see me arriving with a small blue grey suitcase. They looked after my bags in a room behind reception for 3 hours before I went to the airport. Please don't publish things that aren't correct.

We ate on the balcony in the afternoon sun overlooking the mall. We had the fried chicken and crispy Cajun fries. Both were excellent. Highly recommended if you're visiting the mall and looking for somewhere to eat. Cocktails were excellent too.

This is one of the worst stay l've ever had, I was given a room with a broken air con, it was a 40 degree day and my room was very hot, I had a long and was looking forward to a good rest, I had big drive the next and would need to leave early but hotel staff were not useful in helping and kept hanging up the phone whenever I called to ask for help, waste of my money. In addition to this, the room was not cleaned, all the chairs in the room had stains on them, I do not recommend. Literally 0 star for room and service

The room was spacious and clean, the staff we delt with were friendly and accommodating , they have free parking and are very central. We were not given a code to get back in, afterhours,and were stuck outside, until we convinced some other people to let us in by showing our room key., very stressful as it was late at night and we were drunk amd they thought we were trying to scam them. Parking pass worked once and then we had to have a stressful ordeal to get out, of the parking lot again dealing with the providers of the parking. Room.was not serviced for the three days, ran out of toilet paper, there was no spare roll and had to use tissues Reception was closed for a full day with no notification. They provide International Roast coffee, I dont need to say more. We probs won't stay again. But not a bad place it you need something central.

Great location with easy access to all things you wish to visit and see in Adelaide. Friendly staff Renovated rooms. Not top end but comfortable and big. Good bathroom with seperate shower and a bath. Mini fridge, coffee making facility with Toby Estate coffee bags.

I recently stayed at the Richmond Hotel and was placed on the same floor and very nearby a VERY loud party. When I checked in, I was not informed of the party and was not provided an option to be further away from the party. By the time I realized there was an event, reception was already closed. The situation was absolutely unacceptable. I am all for people having a good time and I'm happy that party goers were making the absolute best time of themselves. However, non-partygoers should never have been placed in the room I was provided. The party was exceedingly loud with guests screaming (chants of some sort?), singing happy birthday multiple times at very loud volume, going out into the hallway (in front of my room) and being very loud. Attempts to contact reception were fruitless, as it was long since closed and they did not have any staff answering calls The party ended by about 11:30, but party goers were still out and making noise for approximately another hour. I'd hoped to talk to reception and request a refund when I left, but was unable to,as reception was closed when I left ( a Sunday). I attempted to contact the hotel via multiple electronic means for four days before I finally received a response. While they apologized and said they would refund my stay, no refund has been received and it was over a week ago. I've never seen such terrible customer service and would not recommend this hotel to anybody.

Management should be aware of an extremely rude staff member who served us cocktails this evening (blonde girl). We ordered Martinis which were simply shoved in front of us, no greeting, no smile, and she ignored the bird faeces clearly visible on the table. Low hygiene and rude staff dont leave a pleasant memory, and no interest to return again. For a Friday night, staff with higher quality social skills should be on roster. We left and finished the night at a much more welcoming bar down Rundle Street.

Advertised and priced as a 4 star hotel, but felt more like a divey 2 star motel. Old, drab and dilapidated interior. Stained and very dirty carpets. Very dirty windows. The floor in our bathroom hadn’t been cleaned properly with many dry spatter stains around the toilet and sink area. There was a (fortunately unused) tampon under the bed. The list goes on….. Can’t believe there was a sign in the lift citing a dress code discouraging track suits and sports wear….how ironic, given the unpleasant and frankly disgusting state of the hotel itself. The only positive and somewhat redeeming aspects were the friendly and helpful staff that allowed us an early check in and a convenient location. Hence, 2 stars overall instead of 1 star. The worst accomodation experience we’ve had in recent memory.

I recently stayed at the Richmond Hotel and was placed on the same floor and very nearby a VERY loud party. When I checked in, I was not informed of the party and was not provided an option to be further away from the party. By the time I realized there was an event, reception was already closed. The situation was absolutely unacceptable. I am all for people having a good time and I'm happy that party goers were making the absolute best time of themselves. However, non-partygoers should never have been placed in the room I was provided. The party was exceedingly loud with guests screaming (chants of some sort?), singing happy birthday multiple times at very loud volume, going out into the hallway (in front of my room) and being very loud. Attempts to contact reception were fruitless, as it was long since closed and they did not have any staff answering calls The party ended by about 11:30, but party goers were still out and making noise for approximately another hour. I'd hoped to talk to reception and request a refund when I left, but was unable to,as reception was closed when I left ( a Sunday). I attempted to contact the hotel via multiple electronic means for four days before I finally received a response. While they apologized and said they would refund my stay, no refund has been received and it was over a week ago. I've never seen such terrible customer service and would not recommend this hotel to anybody.

We made a booking for 4 (2 couples) and were greeted well but then were pointed to our smallish (important later) table from behind the bar. Service was ok taking order for first drinks and the food. We ordered entrees and mains. Entrees arrived in good time. But before we had finished them the mains turned up and suddenly the table was flooded with plates from two courses, wine cooler etc. We hurriedly finished entrees and the plates were removed. We tried to get the attention of one of the 5 people behind the bar to order more drinks but to no avail so approached the bar to ask for service but instead of table service the drinks were poured at the bar for us to carry back. There was a mix up with ordering a Singapore Sling Cheese cake which we assumed was a cheesecake with Singapore Sling flavours and turned out to be a Sling with supposed cheescake flavours. None of us could taste cheesecake which is what we wanted but we were told it is yours and you have paid for it! When paying the bill we asked to pay half each but were told no go. We were told this is the case with most restaurants. We regularly eat out with 2 to 6 couples and have never been refused paying per couple so long as all pay the same. First time for everything. I asked to see the manager and was asked why. I said to provide feedback and she said go on. Not sure that she was in fact the manager but I told her all of the above and she just smiled and I left angry. Bad start to a great night at the Adelaide Fringe!!

My favourite cheeky lunch time spot. The decor is decadent, glamorous and warm. I always enjoy a glass of bubbles with their Arancini balls and chilli cheese fries. So next time your looking to get away from the city rat race, sneak upto lever 1 and enjoy a little lunch hour indulgence.

Ever wonder how Will Smith felt in I Am Legend (during the vampire-less daytime that is), when there was nobody around and he could have his run of the place? Kinda feels like Hotel Richmond, a place so steeped in the lost art of privacy that I feel like I'm the only guest in the hotel. I'm not. There are others. Many others, courtesy of Mad March and the V8 supercars, WOMACK, and the Adelaide Fringe Festival. There's only one room free in the whole shake shack, and yet it feels like I own the place. That's not easy to do. Tucked into an unassuming little Clark Kent doorway in Rundle Mall, Hotel Richmond is blessed with large rooms, lush bathrooms and beds so comfy you have to fight to get out of them in the morning. And the concierge Shane saw I was from Sydney and asked if I liked the NRL. Adelaide don't even have an NRL team but he was kind enough to ask, which I appreciated all the more when I checked in late at night. I haven't even left and already I'm looking forward to coming back.

Went there for breakfast between the Anzac day dawn service and the march. Food was overpriced but we paid in hope. When it did eventually come it was cold, like it had been sitting on the plate in the kitchen for 20 minutes. Finally we had to ask where our tea and coffee was that we ordered at the start. Eventually small cups of lukewarm tea arrived and we had you ask again for milk. Very disappointing.

We held our wedding at the Hotel Richmond recently and cannot recommend it enough. Everything from the food and drinks to amazing staff made our special day just that extra special. We did not have to worry about a thing on the day and were left to enjoy the night. Paige was so helpful and accommodating planning ahead of time and amazing on the night. The food and drinks were also amazing, from the canapes to the mains to the drinks package. We had so many great comments about the overall look of the venue, beautiful food and amazing staff from our guests which speaks for itself. Cannot praise staff enough. We had the best time! Thank you.

We loved our stay! Quiet spacious room. Wonderful onsite restaurant. Perfect location. One day we will be back to Adelaide and when we do we will be staying here.

I live in Adelaide but booked a room at Hotel Richmond as I had a function in town, at the nearby Art Gallery - it was great to find such a well priced hotel room so close to the Art Gallery. The room was very spacious, neat and well priced.