The Richmond Hotel

I recently stayed at the Richmond Hotel and was placed on the same floor and very nearby a VERY loud party. When I checked in, I was not informed of the party and was not provided an option to be further away from the party. By the time I realized there was an event, reception was already closed. The situation was absolutely unacceptable. I am all for people having a good time and I'm happy that party goers were making the absolute best time of themselves. However, non-partygoers should never have been placed in the room I was provided. The party was exceedingly loud with guests screaming (chants of some sort?), singing happy birthday multiple times at very loud volume, going out into the hallway (in front of my room) and being very loud. Attempts to contact reception were fruitless, as it was long since closed and they did not have any staff answering calls The party ended by about 11:30, but party goers were still out and making noise for approximately another hour. I'd hoped to talk to reception and request a refund when I left, but was unable to,as reception was closed when I left ( a Sunday). I attempted to contact the hotel via multiple electronic means for four days before I finally received a response. While they apologized and said they would refund my stay, no refund has been received and it was over a week ago. I've never seen such terrible customer service and would not recommend this hotel to anybody.

Management should be aware of an extremely rude staff member who served us cocktails this evening (blonde girl). We ordered Martinis which were simply shoved in front of us, no greeting, no smile, and she ignored the bird faeces clearly visible on the table. Low hygiene and rude staff dont leave a pleasant memory, and no interest to return again. For a Friday night, staff with higher quality social skills should be on roster. We left and finished the night at a much more welcoming bar down Rundle Street.

Advertised and priced as a 4 star hotel, but felt more like a divey 2 star motel. Old, drab and dilapidated interior. Stained and very dirty carpets. Very dirty windows. The floor in our bathroom hadn’t been cleaned properly with many dry spatter stains around the toilet and sink area. There was a (fortunately unused) tampon under the bed. The list goes on….. Can’t believe there was a sign in the lift citing a dress code discouraging track suits and sports wear….how ironic, given the unpleasant and frankly disgusting state of the hotel itself. The only positive and somewhat redeeming aspects were the friendly and helpful staff that allowed us an early check in and a convenient location. Hence, 2 stars overall instead of 1 star. The worst accomodation experience we’ve had in recent memory.

Hi team, unfortunately the quality of food served was extremely poor. All the restaurants in surrounding area were booked out so we thought we give you guys a go. What a disappointment, being in the food industry, all you want when you go out is a good meal, esp when paying good money! I don’t want to point the finger to anyone but something needs to be done if you want bums in seats! There may have Been 20 people in total there, that speaks volumes.

Came here as 2 couples in 2 rooms. Great location but very dated hotel with reception only on duty 9am to 5pm Mondays to Saturdays. The accommodation was clean but everything seemed very old. Not what we expected for what we paid. The bed was comfortable but the room smelled a bit, the shower head was tiny , the towels were almost threadbare and the toilet was old. We would not stay here again. We could not get breakfast due to the renovations taking place just outside. We would not stay there again.

Very poor lock on main entrance, requiring entering a key code outside the main reception hours. This lock was difficult to use and often malfunctioned. I seen several older residents struggle with it also. Badly soiled carpet and unpleasant odour in the corridor. Old fashioned room key. Every hotel I've seen in the past 15 years used a card key, I consider it quite poor that they don't use them here. Basement and restaurant hours are sporadic and opening and closing times are not well listed. Location was good, but better places are available close by. Staff were good and the room itself was clean.

We were not advised about the process for late check in so getting to our room was stressful, however the young lady who took our call was very helpful. When I asked at reception the next day and said we didn’t know the reception was closed they said they had tried to contact us but because we booked through Agoda they couldn’t make contact. One of the towels had filthy stains on it so my husband had to go down to reception and get another towel. Had it been after hours that would not be an option. I didn’t trust the other towel was clean and had to use my beach towel. I would not recommend this hotel . The location can be quite handy for shops but to access taxis you have to arrange pick up on side streets.

Went for a drink after work. Asked for a G&T and noticed the bar staff accidentally spilt some of gin as she was pouring into the glass. I didn’t think much of it until I had a few sips. Most expensive tonic -$16. My daughter had a cocktail and it just tasted like juice $21. Do not recommend.

We made a booking for 4 (2 couples) and were greeted well but then were pointed to our smallish (important later) table from behind the bar. Service was ok taking order for first drinks and the food. We ordered entrees and mains. Entrees arrived in good time. But before we had finished them the mains turned up and suddenly the table was flooded with plates from two courses, wine cooler etc. We hurriedly finished entrees and the plates were removed. We tried to get the attention of one of the 5 people behind the bar to order more drinks but to no avail so approached the bar to ask for service but instead of table service the drinks were poured at the bar for us to carry back. There was a mix up with ordering a Singapore Sling Cheese cake which we assumed was a cheesecake with Singapore Sling flavours and turned out to be a Sling with supposed cheescake flavours. None of us could taste cheesecake which is what we wanted but we were told it is yours and you have paid for it! When paying the bill we asked to pay half each but were told no go. We were told this is the case with most restaurants. We regularly eat out with 2 to 6 couples and have never been refused paying per couple so long as all pay the same. First time for everything. I asked to see the manager and was asked why. I said to provide feedback and she said go on. Not sure that she was in fact the manager but I told her all of the above and she just smiled and I left angry. Bad start to a great night at the Adelaide Fringe!!

My favourite cheeky lunch time spot. The decor is decadent, glamorous and warm. I always enjoy a glass of bubbles with their Arancini balls and chilli cheese fries. So next time your looking to get away from the city rat race, sneak upto lever 1 and enjoy a little lunch hour indulgence.

Ever wonder how Will Smith felt in I Am Legend (during the vampire-less daytime that is), when there was nobody around and he could have his run of the place? Kinda feels like Hotel Richmond, a place so steeped in the lost art of privacy that I feel like I'm the only guest in the hotel. I'm not. There are others. Many others, courtesy of Mad March and the V8 supercars, WOMACK, and the Adelaide Fringe Festival. There's only one room free in the whole shake shack, and yet it feels like I own the place. That's not easy to do. Tucked into an unassuming little Clark Kent doorway in Rundle Mall, Hotel Richmond is blessed with large rooms, lush bathrooms and beds so comfy you have to fight to get out of them in the morning. And the concierge Shane saw I was from Sydney and asked if I liked the NRL. Adelaide don't even have an NRL team but he was kind enough to ask, which I appreciated all the more when I checked in late at night. I haven't even left and already I'm looking forward to coming back.

Went there for breakfast between the Anzac day dawn service and the march. Food was overpriced but we paid in hope. When it did eventually come it was cold, like it had been sitting on the plate in the kitchen for 20 minutes. Finally we had to ask where our tea and coffee was that we ordered at the start. Eventually small cups of lukewarm tea arrived and we had you ask again for milk. Very disappointing.

We held our wedding at the Hotel Richmond recently and cannot recommend it enough. Everything from the food and drinks to amazing staff made our special day just that extra special. We did not have to worry about a thing on the day and were left to enjoy the night. Paige was so helpful and accommodating planning ahead of time and amazing on the night. The food and drinks were also amazing, from the canapes to the mains to the drinks package. We had so many great comments about the overall look of the venue, beautiful food and amazing staff from our guests which speaks for itself. Cannot praise staff enough. We had the best time! Thank you.

We loved our stay! Quiet spacious room. Wonderful onsite restaurant. Perfect location. One day we will be back to Adelaide and when we do we will be staying here.

I live in Adelaide but booked a room at Hotel Richmond as I had a function in town, at the nearby Art Gallery - it was great to find such a well priced hotel room so close to the Art Gallery. The room was very spacious, neat and well priced.