The Richmond Hotel

Hi team, unfortunately the quality of food served was extremely poor. All the restaurants in surrounding area were booked out so we thought we give you guys a go. What a disappointment, being in the food industry, all you want when you go out is a good meal, esp when paying good money! I don’t want to point the finger to anyone but something needs to be done if you want bums in seats! There may have Been 20 people in total there, that speaks volumes.

The suggestion that this property is 4 star is ridiculous and frankly false advertising. It’s is shabby and grotty. My room suite had a mild smell of aged furnishings, damp and musty. I walked in and knew I couldn’t stay there. I booked my regular Adelaide hotel packed an overnight bag and went and stayed there. I am from Adelaide and "partied" at the Richmond in the 80s, its a far shadow of what it once was. There are far far far better options in Adelaide. And options built at a similar time that have been better maintained.

We were not advised about the process for late check in so getting to our room was stressful, however the young lady who took our call was very helpful. When I asked at reception the next day and said we didn’t know the reception was closed they said they had tried to contact us but because we booked through Agoda they couldn’t make contact. One of the towels had filthy stains on it so my husband had to go down to reception and get another towel. Had it been after hours that would not be an option. I didn’t trust the other towel was clean and had to use my beach towel. I would not recommend this hotel . The location can be quite handy for shops but to access taxis you have to arrange pick up on side streets.

The staff in the accommodation were super helpful and friendly with our whole experience. The staff upstairs balcony was on her phone so we did not stay for a drink, we popped downstairs and enjoyed a drink in gaming bar which was okay but lacked the atmosphere of the lovely upstairs balcony bar. Rooms are very roomy, bed was super comfortable, the key pad took a while to press in all the numbers. Good selection of tea and coffee. Bar fridge door does get hooked on inside cupboard hinge so was open and not cold when we got our room. Biggest downside was the cleanliness of the bathroom flood, not swept or mopped. In terms of hygiene in bathroom a let down. Overall a good stay would stay again

We used the balcony room for an 18th. It's a fantastic space for groups of around 40-70. Room is great and the balcony is fantastic in the evening. The food was excellent - and ice-cream machine and chocolate fountain were a big hit Staff were all lovely and super helpful!

No heating, room was absolutely freezing. Was told parking is included in the price, then had to pay 84$ on top of what we had already paid for the room. Got a discount card to use in the dining area, only for it to be shut. No fan in the bathroom. Will stick to hotel grand chancellor 🙌🏼

We had a team lunch at Richmond Hotel (Rundle Mall), which was booked a week in advance. Despite the prior booking, a couple of our team members were told—after everyone else was served—that the food had run out. How does that even happen at 12 PM when our table was booked for that exact time? When we raised the issue, all we got was a casual “sorry” with no explanation or accountability. We asked to speak with the manager, only to be told she was sitting at a table working on her laptop—and she outright refused to speak to us. That’s beyond unprofessional and completely unacceptable. What kind of manager refuses to address a valid customer concern? If they had at least called us earlier in the day to advise that a specific item wasn’t available, we could have made alternate arrangements. But we were left in the dark until it was too late. Terrible service, zero responsibility, and a total lack of basic customer courtesy. Worst experience we've had in a long time. I would strongly not recommend booking this place for any group or event. I'm writing this as part of the message as a response to the comment made as reply stating there was no manager on roster. To be clear, the guy at the counter who also had a bad attitude pointed us to a lady sitting on the table with her laptop and headphones. He said she was the manager. I asked him to please call her and when he tried she apparently said she can't talk now as she is busy. I can get my team to confirm as I wasn't alone who experienced or heard this.

Bar staff- one staff fun & made experience enjoyable, other staff member over charged drinks & had a bad attitude. Left because of it. Now our table's mood changed because of her disgusting attitude as some didnt want to give hotel anymore cash to order food & drinks. Big lost to you. Gather round hope other hotels make visiting more welcoming.

We made a booking for 4 (2 couples) and were greeted well but then were pointed to our smallish (important later) table from behind the bar. Service was ok taking order for first drinks and the food. We ordered entrees and mains. Entrees arrived in good time. But before we had finished them the mains turned up and suddenly the table was flooded with plates from two courses, wine cooler etc. We hurriedly finished entrees and the plates were removed. We tried to get the attention of one of the 5 people behind the bar to order more drinks but to no avail so approached the bar to ask for service but instead of table service the drinks were poured at the bar for us to carry back. There was a mix up with ordering a Singapore Sling Cheese cake which we assumed was a cheesecake with Singapore Sling flavours and turned out to be a Sling with supposed cheescake flavours. None of us could taste cheesecake which is what we wanted but we were told it is yours and you have paid for it! When paying the bill we asked to pay half each but were told no go. We were told this is the case with most restaurants. We regularly eat out with 2 to 6 couples and have never been refused paying per couple so long as all pay the same. First time for everything. I asked to see the manager and was asked why. I said to provide feedback and she said go on. Not sure that she was in fact the manager but I told her all of the above and she just smiled and I left angry. Bad start to a great night at the Adelaide Fringe!!

My favourite cheeky lunch time spot. The decor is decadent, glamorous and warm. I always enjoy a glass of bubbles with their Arancini balls and chilli cheese fries. So next time your looking to get away from the city rat race, sneak upto lever 1 and enjoy a little lunch hour indulgence.

Ever wonder how Will Smith felt in I Am Legend (during the vampire-less daytime that is), when there was nobody around and he could have his run of the place? Kinda feels like Hotel Richmond, a place so steeped in the lost art of privacy that I feel like I'm the only guest in the hotel. I'm not. There are others. Many others, courtesy of Mad March and the V8 supercars, WOMACK, and the Adelaide Fringe Festival. There's only one room free in the whole shake shack, and yet it feels like I own the place. That's not easy to do. Tucked into an unassuming little Clark Kent doorway in Rundle Mall, Hotel Richmond is blessed with large rooms, lush bathrooms and beds so comfy you have to fight to get out of them in the morning. And the concierge Shane saw I was from Sydney and asked if I liked the NRL. Adelaide don't even have an NRL team but he was kind enough to ask, which I appreciated all the more when I checked in late at night. I haven't even left and already I'm looking forward to coming back.

Went there for breakfast between the Anzac day dawn service and the march. Food was overpriced but we paid in hope. When it did eventually come it was cold, like it had been sitting on the plate in the kitchen for 20 minutes. Finally we had to ask where our tea and coffee was that we ordered at the start. Eventually small cups of lukewarm tea arrived and we had you ask again for milk. Very disappointing.

We held our wedding at the Hotel Richmond recently and cannot recommend it enough. Everything from the food and drinks to amazing staff made our special day just that extra special. We did not have to worry about a thing on the day and were left to enjoy the night. Paige was so helpful and accommodating planning ahead of time and amazing on the night. The food and drinks were also amazing, from the canapes to the mains to the drinks package. We had so many great comments about the overall look of the venue, beautiful food and amazing staff from our guests which speaks for itself. Cannot praise staff enough. We had the best time! Thank you.

We loved our stay! Quiet spacious room. Wonderful onsite restaurant. Perfect location. One day we will be back to Adelaide and when we do we will be staying here.

I live in Adelaide but booked a room at Hotel Richmond as I had a function in town, at the nearby Art Gallery - it was great to find such a well priced hotel room so close to the Art Gallery. The room was very spacious, neat and well priced.