Hotel Rigi Kaltbad

The hotel, rooms and staff are great. We enjoyed the SPA and mineral bath a lot. The view from the mineral bath and room were stunning as you can see the mountains. The restaurant & bar are also great only the main courses (dinner) were a bit bland. Overall we had a great time!

Superb location and lovely spa. I arrived early to drop my luggage and had time to hike around the mountain before checking in. The staff kindly recommended some trails. After I had a couple rounds in the spa. Definitely make sure to not miss the crystal bath located through the spa, adult only and completely serene. Dinner was good, but a bit pricey with the mandatory 2 course. I ordered pasta with potato chips! Breakfast had a nice buffet with plenty of options. Room was comfortable with a mountain view. I would easily stay again.

During my travels, I’ve occasionally sensed fatigue or bluntness from staff at some tourist spots, which made me hesitant to ask for help. But at this hotel, the experience was entirely different. Every member of the team was genuinely friendly and attentive, their level of service was truly impressive. The facilities were spotless and well-maintained, reflecting a high standard of quality throughout. The surrounding views were beautiful, and there were lovely walking paths nearby that made exploring the area a pleasure. The spa was a highlight of my stay. Both the indoor and outdoor areas were excellent, and it was especially relaxing to unwind in the warm water while enjoying the scenic mountain views. One of the most memorable spa experiences I’ve had. A wonderful stay, I’d happily return.

Simply wonderful. Service is beyond compare. Food is as good as anywhere I’ve ever eaten. The rooms are comfortable. Extremely serene and family friendly. A great place to get off your media and reconnect with nature.

The hotel is well situated and comfortable. Big advantage is the spa you have access as hotel guest.|The service for the restaurant is the biggest issue. That’s a pity as the food was good.|We had an early reservation for Saturday night dinner for 4. When we arrived they assigned us our table, nearby a big table with young kids and noisy. We asked if we can change to the next table (same view nearby the window, same room just one table away from the noisy table). No way, the table we were looking at was reserved by THE director and the waiter could not decide for the swap. We asked to have a table in the other room but again not possible as they were fully booked. Seeing our scepticism, he told us to wait for the director who was one table away with other customers. We had to wait for 10 minutes before THE director agreed to come to see us and he had more urgent topics to deal with rather than attending customers requests. Another explanation, again strict refusal because the customer from the day before wanted the same table.|Remember same table for 4 just parallel to the one assigned to us in the same room with the same view. We started to explain how unbelievable the situation was but we faced the inflexibility from THE director. He explained me with several “my friend, …my friend,” that the table was assigned for customers who were staying 3 nights… I guess because we were staying only 2 nights we, as customers, did not have any right for simple care and attention. As we did not understand the logic he told us that if we were not happy we could always have dinner elsewhere!!!! Sic !!!!|We finally had a table in the other room, the restaurant was far to be full as we stayed until 10:00 pm despite what we were told earlier.|What a disappointment as the food was good but the service quality, customer care and attention to customer was one of the worst I have ever seen.|We did not felt welcome, it is true that we were not German speaker and I wondered if being able to explain in German would have helped…|I waited 48 hours to write this review as I did not want to write anything under anger. Again, it is true that they do not need customer as the Spa and the location gave them a premium commercial position but arrogance and lack of customer care is something that shall be banned from any hotel and restaurant.

this hotel is a gem, from check in to the spa, the facilities which were spotless, to the dinner in the restaurant, all amazing. the staff were also incredibly friendly and made all the effort to make me and my dog welcome! i would come back in a heartbeat. highly recommend

This hotel was wonderful namely because of Stephan, Zoiltan, and Mohamed, who went out of their way to make our stay enjoyable, cheerful, and so very special. They took all the extra attentions, made us smile, and committed to satisfying all of our needs. If it wasn’t for them, I am certain our stay would not have been as pleasant. The food was delicious (they catered to our vegetarian diet) and apart from a failed pasta, the meals were memorable. The rooms are comfortable, the spa is lovely, and the hotel is conveniently located for several nearby hikes.

Our visit to Rigi Kaltbad was unfortunately disappointing. While the surroundings are beautiful, the overall atmosphere and service did not live up to expectations.||The staff came across as overly strict and unwelcoming. They walked around enforcing rules in a way that felt more like policing than hospitality, and they were especially unfriendly towards children. Instead of creating a relaxing environment, their attitude added stress to the visit.||There were also very few showers available, and the water pressure was extremely low, which made it difficult to wash properly. For a wellness facility, we expected better infrastructure and service.||We fully understand the need for rules in a spa environment, but the way they were enforced lacked warmth, flexibility, and basic courtesy.||Sadly, we would not recommend Rigi Kaltbad, especially for families. We hope the management will take this feedback seriously and work toward a more guest-friendly and respectful approach in the future.