Hotel Riu Montego Bay

I hate writing a review at this time considering what Jamaica is going through, but I believe Riu will return bigger and better and I want to come back one day. This was my second time staying at the Riu Montego Bay. I absolutely love the buffet food choices, the preparation, taste and quality. I don't eat meat or dairy and the options were always exceptional. I would like to commend the recreational team, bartenders, cooks, room and restaurant staff. The evening shows exhibited the performers commitment, hard work and skill, and the historical show was very informative and entertaining. Special shoutout to Teena who refreshed my room, what she did with my blanket was such a nice little touch. The property was usually clean, no complaints there. The only negative was during my stay and most of the other rooms in my family party; the mini fridges and liquor bottles were not replenished automatically every 2 days. Mine was not replenished at all during my 6 day stay. And, when guests are checking out, it would be nice to thank them for staying with you. Overall, I found Riu to be a great stay and worth the price.

This is my first time at this resort, and despite hurricane Melissa which they had no control over, I had a good time. The staff were amazing, this is the first resort that I've been to in jamaica & I come here often , were all of the staff were amazing, kind and caring. That's one thing I appreciated most was the great hospitality. Because no matter what the situation is if the hospitality is great it makes your day better. Overall the hotel is nice , the rooms are nice , me and my guest were very comfortable. The resort is beautiful and in good shape. Food was good . We made it threw the Hurricane still all standing so that should count for something lol. I just want to say thank you too all of the amazing staff for the daily hospitality and taking care of us during the storm. I wish nothing but safety, and a speedy recovery for Jamaica 🇯🇲 A huge thank you Riu. I will be returning when things get better. Much love Crystal 🫶🏾

We stayed at RIU Montego Bay during Hurricane Melissa—a time when the resort’s usual rhythm of entertainment and leisure was replaced by a calm, focused commitment to safety and care. While we didn’t get to experience the hotel in its full glory, what we did witness was a team of professionals rising to the occasion with grace and strength.||From the moment the storm approached, the staff shifted gears seamlessly. Their priority was clear: keeping guests safe, informed, and reassured. Entertainment took a back seat, and rightly so. Instead, we saw security protocols handled with quiet efficiency and genuine concern. It was clear that the team was working under immense pressure, yet they remained composed, kind, and attentive.||Though our time in the restaurant was limited, each meal felt like a small act of hospitality. The food was excellent—fresh, flavorful, and served with care. The waiting staff were nothing short of remarkable, offering warmth and professionalism despite the challenging circumstances. Their smiles and gentle humor were a balm in the midst of uncertainty.||It’s bittersweet to reflect on what might have been. The glimpses we caught—of the beautiful grounds, the welcoming atmosphere, and the thoughtful touches—suggest that RIU Montego Bay is a place where joy and relaxation flourish in normal times. We didn’t get the full experience, but we did get something rare and meaningful: a stay defined by humanity, resilience, and quiet excellence.||We hope to return one day under sunnier skies. Until then, we carry deep gratitude for the team who made us feel safe, cared for, and seen.

I cannot express enough gratitude to the incredible team at RIU Montego Bay for their professionalism, courage, and compassion during Hurricane Melissa. What could have been a frightening and chaotic experience turned into a powerful reminder of true hospitality and care. From the very beginning, the staff went above and beyond to keep every guest safe, calm, and informed. They worked tirelessly—often through difficult conditions—to ensure everyone had food, water, and comfort. Their organization and teamwork were remarkable. Even as the winds howled outside, the atmosphere inside remained warm, reassuring, and full of kindness. The management’s communication was clear and constant, and the staff’s positive attitude never wavered. You could tell that they genuinely cared about each guest’s well-being. Once the storm passed, they immediately began cleanup efforts with smiles and efficiency, restoring normal operations far faster than anyone could have imagined. RIU Montego Bay, you showed what true dedication, resilience, and hospitality look like. Your hard work and heart made all the difference. I’ll never forget your kindness during such a challenging time—and I’ll definitely be returning soon to support and celebrate this amazing team.

Beach was easily accessible from room. No frozen drinks on beach though. Beach was very clean and the staff was friendly and accommodating. Food was good. Several different cuisines available daily at the buffet. Steak restaurant was basic, no filet or premium sides, also open air dining which isn't bad but when dressed nice in the heat a little uncomfortable. Sports bar offers food 24 hrs burgers, hotdog, nachos, and various patties. Pools there are 3 not huge though. Definitely an adults resort. I was able to relax easily couldn't hear the outside noise from room. Mini bar was well stocked, Coca Cola, sprite, beer and other options including water in the mini fridge too. Overall nice resort would definitely recommend

Hi came from uk between 6 September and 21 September and was really impressed. The safe amazing our waiter jahmarie or Christopher in a morning and lunch brilliant knew exactly what drinks we wanted with our meals and a mine of information locally and around the island. The bar staff MJ Friday and Saturday and O’Brian the rest of the time brilliant. The entertainment staff went above and beyond especially suzie q, xxx roll poly and I think she was called rhi rhi. The food was really good , drink really good. Rooms lovely well kept. Maid brilliant. Nothing was too much trouble. If you needed anything ring reception or use the app someone was there straight away. No sunbed wars plenty to go around. Lovely pools and quiet ones. Partying if you want it or peace and quiet if not . I loved and we are in our 50’s and love to enjoy ourselves. Definitely coming back next year same time

The only thing is, we did not have help with our luggage on arrival and departure. A security guard did help us on departure 🙏 to him. We have a lovely time. The food was great, the bar staff great, the pool staff great (Fredrick) was so caring. Then the entertainment team, we loved them ( Suesy Q) and her management. The duty front desk manager’s and the bar Supervisor’s. Thank you 🙏 for taking care of us during the hurricane and after, with you guys not knowing what happened to your family. Hope you recover from the hurricane and we will see you guys again. Nuff love ❤️ Yeah man.

Beautiful resort! Perfect location..Food was really good and quite a variety to choose from. Staff were friendly and easy to deal with. Really enjoyed spending time with the lifeguard Glenroy, he was one of the best!! And sweet Charlette, one of the entertaining staff was amazing to talk to and help with all the fun activities. I would highly recommend this resort to anyone! Pray they all stay safe through Hurricane Melissa!! 🙏