Hotel Riu Montego Bay

Pros: The location was not too bad. Easy to find in central area. I enjoyed breakfast and that was basically it as it relates to pros for me. Cons: As for the cons, 1. I asked to them to decorate my boyfriend’s on his birthday and they came one day after with a letter a small coffee bag with just “happy belated birthday” which was soo unfortunate because I was very detailed with my request and that was not fulfilled. 2. The building seems a bit older than the Ochi building and the layout was not what I had expected. 3. Food selection for the buffet lacked variety. It was same food selections for the days I was there and the sports bar, they need to check their food because the patty was stale. So stale I had to spit it out. 4. Maybe because of the days I stayed, entertainment was not really entertaining. I think I definitely preferred ochi rather than Mobay. My expectations for Riu Mobay was high but the expectations were not met.

I stayed at Riu Montego Bay with my mom for our birthdays, and while we met a few friendly and welcoming staff when we first arrived, our overall experience was disappointing. When we checked in, we had issues accessing our bank account due to not having international service. I asked guest services if I could use the phone to call a taxi, and one of the employees at the desk was extremely rude — speaking about me right in front of me and even using inappropriate language. As someone who has worked in hospitality for over three years, I found this behavior completely unprofessional. One of the male staff members did his best to stay polite and assist, but the situation left me feeling uncomfortable and disrespected. When I reported the incident, I was told the employee was spoken to, but she denied everything. Instead of a sincere resolution, the resort offered us a pack of coffee as an apology, which felt dismissive. To make matters worse, the room was not properly cleaned when we checked in. It looked like someone had used the bathroom before we arrived — there were droplets of urine on the toilet seat. I took a picture and planned to report it, but my mom was already too frustrated after a long travel day to deal with switching rooms. While housekeeping later did an excellent job during the rest of our stay and were friendly and attentive, the initial cleanliness was unacceptable. We were also placed in a room far from the main areas of the resort, requiring us to walk long distances and go up and down stairs daily. This was especially difficult for my mom, who is an older woman. Overall, while a few staff members were kind and professional, the level of service and cleanliness we experienced was far below what I’ve known from the RIU brand. Unfortunately, I would not stay here again and would not recommend this resort, especially to those looking for a smooth, hospitable experience in Jamaica.

Bonus location. Only 7 mins from the airport if your not on a coach. After a long flight you won't have to wait too long to soak up the sun. Five pools, five restaurants and a swim up pool. Beware ⚠️ of the weekend influx of Americans on a mission to get drunk. Great service from staff & the entertainment team who were highly visible and engaging. Plenty of good food and drink. Very well maintained resort. Overall a great 14 nights. RUI QUALITY 👍

Exceptional Front Desk Experience with Reine! From the moment we arrived, Reine at the front desk made our stay truly special. She greeted us with such warm enthusiasm and genuine kindness, instantly setting a welcoming tone for our visit. Check-in was seamless and incredibly efficient — she handled everything with professionalism and a bright smile. What touched us most was how thoughtful and attentive she was after we mentioned that my husband was celebrating his birthday. Reine went above and beyond to make the occasion feel special, and her positive energy made us feel like valued guests rather than just another check-in. It’s rare to come across someone who combines efficiency with such heartfelt hospitality, and Reine absolutely exceeded our expectations. She is a true asset to the hotel and a big reason why we look forward to returning. Thank you, Reine, for starting our getaway on such a high note!

Went during hurricane season for a great value. All of the staff was very friendly and made an effort to be helpful. However, the specialty restaurants were very bad, the alcohol very watered down (significantly moreso than usual for all inclusives), and the beach was full of seaweed. Having said that it was easy to make the most of these limitations. Rooms (ocean suite) were nice, serviceable, and adept at keeping out noise. Blankets are thin so you may want to bring your own if you get cold easily. The buffet meals had some of the best food I’ve had at resort buffets which balances out the poor specialty restaurants. Surprisingly adequate gym.

The room was nice. We had a garden view room with king bed. We didn't spend a lot of time in the room. Just sleep and shower. Staff was friendly and attentive. The alcohol was definitely watered down. Had 7 Bob Marley's in a row to test the theory... not even a buzz. Would buy alcohol at the airport next time. The main buffet and Asian fusion restaurant were good. Didn't eat anywhere else at the resort. Which there were more restaurant choices.

Poor moment of truth. At check in the agent seem extremely nonchalant and to add to that we were sent to an occupied room, which was corrected but without a simple apology for the mistake. We were just given new keys to a different room. Aside from that the staff in other areas were remarkable. Trudian, Jodian, Sashoy, and Lamar were exceptional in the dining area. The bar staff were warm and friendly and last but the best Rolly Polly from entertainment was the highlight of my experience. She was warm, friendly, attentive and entertaining.

3.5/5 stars. The entire staff was friendly and fun. The room was so nice and clean. The food was AMAZING, we tried all of the specialty restaurants and they were fabulous. The beach was okay but too small and lots of seaweed. The hotel was SO loud literally all the time no matter where you went and not relaxing. I think the hotel could do a better job at making it more relaxing for people. I would not recommend going here if you’re looking to relax. Unsure if we’d go back because of this