Hotel Riu Montego Bay

Our stay absolutely exceeded our expectations! We were a little nervous since it was our first time at a RIU, and some YouTube reviews had us thinking it might feel uncomfortably crowded. But once we arrived, those worries disappeared. Yes, it’s a lively resort with plenty of guests, but there were always open loungers, whether we wanted to relax by the pool or on the beach. The rooms were clean, spacious, and comfortable. Every staff member we interacted with was genuinely kind, personable, and eager to help. The food options were plentiful, and everything we tried was delicious. The entertainment team is truly the heart of the resort—so talented, energetic, and engaging. You will not get bored here. They take the time to get to know guests, and it really adds a personal touch. My favorite was “Mosquito”—she was an absolute joy! Every time we crossed paths, she greeted me by name and made me feel so welcome. We also booked excursions, including an incredible scuba experience that was absolutely worth it. We had an amazing time and would definitely recommend this resort to anyone looking for a fun, memorable getaway.

We stayed at Hotel Riu for the first time this past week. We had a wonderful stay. The food was great and so was the service! Shout out to Glenroy, Shevaughn, Rohan, & our morning waitress. They were fabulous. You don't often find great customer service anymore! Hold on to these employees!! They made our trip topnotch!

Absolutely excellent experience at Riu Montego Bay. The customer service was excellent, honestly the best customer service anywhere we have visited. We were checked in on several times during our visit with a phone call to follow up to any requests such as towels and housekeeping. The staff were professional and friendly no matter which department we were interacting with. The food was plentiful and excellent, there was a lot of variety including local Jamaican foods right down to options for Gluten free diets. There always fun and interactive activities on a daily basis for people like me who love to stay active. I loved the paddle boarding and kayaking and was pleased to see there was enough kayaks to be able to paddle every day. The nightly entertainment was fun and lively with the staff who were actively trying to get people to participate and have fun. Overall I would highly recommend this resort if you are looking for a fun and relaxing holiday. Thanks to all the wonderful staff that made this a fabulous experience for us.

My experience was amazing! Checking in was quick and friendly. The rooms (we booked two) were clean and stocked with top-notch liquor. The food was delicious with tons of choices. The entertainment was exciting and fun, and the Riu parties are a blast. The entertainment team is incredible; they can really dance, and their stage performances were great. They interact with guests in such a cheerful and pleasant way. Oh and the staff throughout the hotel was so pleasant and always smiling. I really enjoyed my trip and I'll definitely be back for round two.

First off. This was my first all inclusive resort and it was truly remarkable. The waitstaff were always friendly and in a good mood. Food was spectacular. Just a few things to note. I was not a fan of being locked out of our room on 4 separate occasions to find out we had the wrong room key made and then our door battery was dead. The front desk said this wasn’t an emergency but who are they to know if we needed meds or something important from our room. Our toilet was broken longer than it was fixed in our week there and that part wasn’t the most pleasant. There was a guy who had a medical emergency and thank god for the tourist that were there because staff just got on Google and really didn’t seem to mind this man having a serious medical condition. Overall this was the best vacation and def book activities with your resort. They have trustworthy drivers who stick with you until you need a ride back. Big fan of that. Can’t wait to go back to paradise.

This was our first time staying at this adult only resort. This resort is beautiful and has all the amenities. The customer service was poor and inconsistent. No one greeted or welcomed us. No one spoke to us, unless we asked them a question. We had to figure everything out on our own. The room was nice with the bar stocked. The balcony was nice. The shower was big, but the shower door handle was broken, and there needs to be a light in the shower because it is dark. Some of the blankets and towels were stained and had hair on them. The elevator was broken. The room was fairly quiet and cool but the smoke alarm light keep flashing and it appeared to need cleaning. The food was good, but served warm or cold. We only got hot food from the Sports Bar. There needs to be microwaves in the main restaurant so that guests can heat food. There was no fresh pineapple, berries, coconut water, or rum cake. There were limited choices of wine that needs to include sweet wines and dessert wines at no additional charge. The bars were hit or miss depending on who makes the drinks, which was a problem. Some drinks had plenty of alcohol, while others were watered down with little to no alcohol. The beach was beautiful and wonderful. However, beach umbrellas need to be available on the beach for use and have its own station just like the towel station. The towel station was good. The paddle boat was broken and needs to be replaced. The restaurants were good but had the same problem as the main restaurant serving warm and cold food and not serving hot food. The resort app did not work with booking all restaurants. They were a bit stingy with dessert and wine. The entertainment was fantastic! We will return. I recommend this resort.

The room was very nice and comfortable. Alcohol was provided along with sodas and "wata". I am diabetic and alerted them to this multiple times but they continued to fill mini-bar with sugary drinks . Frustrating but not world ending. Tried to book a sunset cruise through the app for 6 people [min they sated required for sailings] was told it wasn't possible. They then proceeded to attempt to up sell to a "booze cruise" to Margaritaville instead. I still don't quite understand what was happening there, but politely declined. Food looks beautiful, taste is meant to be for "Everyone" so you may need to add salt to taste. Cute and friendly cats were on the property everyday so that was a positive for my fiancee. The pools are loud and meant for those who are into a party atmosphere and no public hot tubs. There are watersides which were actually really fun. Didn't think I'd enjoy them as much as I did in my mid-30s. Overall its a nice resort and if you are in the demographic for really strong drinks, party atmosphere and buffet style food I'd recommend this for you. If you are looking for something more laid back, maybe try somewhere else.

I absolutely loved my stay at RIU Montego Bay from check-in to check-out. Everything was smooth, welcoming, and enjoyable from the moment we arrived. The very first person we encountered was Jahanne, who greeted me and my friends with the warmest smile and refreshing welcome drinks. She immediately set the tone for our entire stay. The entertainment was a 10/10 — we had such an amazing time. Rolly Polly and Bryan were incredible and truly made the experience unforgettable. I wish I could remember more names because honestly, everyone treated us so well, but they definitely stood out the most to us. We also appreciated the excellent service with our luggage, as staff assisted us with taking our bags up to our room at check-in and bringing them down at check-out, which made everything even easier. I really want to reiterate how sweet, kind, and amazing Jahanne was. She was the BEST to me and my friends, and we absolutely loved her. We truly hope to see her again on our next visit, along with Bryan. My stay was from January 23rd–27th, and I would 100% recommend RIU Montego Bay to anyone looking for great service, fun entertainment, and a welcoming atmosphere. I can’t wait to come back!