Hotel Riu Montego Bay

Had a great week here, loved the staff and the pools were great. Most of the food was good. The Kulinarium was my favorite meal of the stay. The steak house was very disappointing, the Caesar salad was gross and the steak was all gristle and fat and was cooked well done when I ordered medium rare, which after a hour of waiting was not worth it. The night shows were fun. The water park was pretty cool to hit up. The staff was always friendly and made sure you were having a good time.

It was my first time in Jamaica being at the Hotel Riu Montego Bay was great choice. When I arrived you received a nice drink it was wonderful!! The workers at front desk was so nice helpful!! When got to my room it was so amazing with view over looking the Palm tree and ocean!!! You had min refrigerator in room, nice bathroom and best beautiful white robes!!! The loved every day you had entertainment day and night!! I love to eat in the Rose Room it was buffet morning and night!! First you are greeted by employees singing when you walk the most beautiful voices!! It was great location 10 minutes from airport!! The service was so great rooms always clean they left you pillow made of animal on the bed!!! If get opportunity visit Jamaica again this were would be staying!!! 10 out 10 in my book!!! Thank you Hotel Riu Montego Bay 💯❤️‍🔥💋👏👏👏👏👏❤️❤️❤️🔥🔥🔥🔥🎉🎉🎉

The resort isn't for luxury, in my opinion, but for entertainment. The vibe is definitely party and that's what we did. Price point is considered cheap compared to our previous resorts, but big bang for your buck. My biggest issue was the bed wasn't very comfortable, but was clean. Food didn't disappoint, jerk chicken stands out as my favorite. Trudy was our waitress and done a fantastic job at breakfast. We'll try another Riu resort, since this one was very memorable.

Great quality of room as they keep them clean. The service is wonderful and they check on you to see if you need anything. Beautiful resort and they have great activities to do within the resort like paddle boats, volleyball, fun engaging activities on the beach or by the pools, they also host themed parties. I enjoyed my stay and recommend them to family and friends.

I came with a group of 8, we stayed for a week and overall I enjoyed my stay here. Most of the staff were friendly, I can only recall one or 2 servers who weren’t. The rooms were nice, nothing crazy. We were on the main floor. I didn’t like that they only provided one thin sheet to sleep with. Our room also had an issue with ants, luckily we only spotted a few. Housekeeping was consistent, although there were times they came pretty late, like around 5pm-6pm. I really liked the buffet, I thought most things were cooked and seasoned well. There were only a few things that were a bit bland. We loved the pool and beach area as well. Also, the cats that came out at night were too cute. As for the clubs located on the resort, I wish they played more reggae and dancehall instead of the tourist friendly radio mixes they were playing. I would go off resort next time for clubbing.

Amazing experience. The rooms are clean, service is excellent, drinks are great. The food buffet is perfect! The restaurants are bland. The excursions are safe and affordable. I'll definitely be back!

Our stay was enjoyable. The entertainment team was very welcoming, enthusiastic, talented, and very interactive with our group of six. We looked forward to the entertainment every night. Susie Q was a standout among a great cast. As for the food service staff, Chevelle always took excellent care of us when we were eating near her area. The food itself was good, but not outstanding. We were a little disappointed in the lack of an easily accessible coffee/cappuccino bar. The grounds and pools were clean and beautifully maintained. The beach was also clean, but the ocean was too full of seaweed to be enjoyable. The also wasn't much beach to walk on. The rooms were clean, comfortable, and well-maintained by the staff.||Overall, we had a very nice vacation.|||| ||

I stayed at RIU Montego Bay July 18-22 and had one of the most disturbing experiences I've ever encountered at a resort. I usually go to Sandals resorts but I was attending a birthday celebration for a close friend. On the evening of July 20th, a guest tried to break into the room that I was sharing with my cousin. After yelling several times through the door that he had the wrong room he proceeded to urinate on our door and the urine came into our room all over our floor. He also defecated directly in front of our door. We were terrified and disgusted.|After about 20 minutes of reporting it, security finally showed up and removed the man from our doorway, but they allowed him to go back to his room with no real visible consequences. The next morning, I spoke with the manager who told me she "had no authority to compensate me" and offered no solution beyond mopping the mess, not even a real sanitizing of the floor.||I then contacted RIU's corporate office, expecting a more professional response. Instead, they told me they are "not liable for guest behavior" and pushed me off to the booking site Agoda. This is absolutely unacceptable. Regardless of how the booking was made, this incident occurred on RIU property, involved another RIU guest, and reflected a clear failure in guest safety, sanitation and follow up. ||There was no offer of a refund or even a sincere apology. The only reason we were able to switch rooms is because went to the front desk and insisted that they change our room because we no longer felt safe and we were disgusted. I've stayed at resorts across the Caribbean often, for many years and have never been treated with such disregard after something so serious.||If you're looking for a relaxing and safe vacation in Jamaica, I strongly urge you to reconsider this resort. RIU Montego Bay has serious accountability issues, and guest safety is clearly not a priority.