Ederick Rivera
Google
⭐️⭐️⭐️ Good Stay, But the Dining Fell Short
I recently stayed at this hotel and had a generally pleasant experience, though it didn’t quite live up to the full five stars.
The highlights were definitely the staff and service — truly top-notch. Everyone was incredibly professional, attentive, and welcoming(specially Lisa and Juan). From the front desk to housekeeping, every interaction felt polished and sincere. The ambiance of the hotel was elegant and upscale, with beautiful decor and a relaxing atmosphere that made the stay feel special.
However, the food was a letdown. Given the hotel’s high-end image, I expected the dining experience to match — but the meals were underwhelming. The presentation was nice, but the flavors didn’t deliver. Whether it was breakfast, room service, or dinner at the on-site restaurant, the dishes lacked the depth and quality you’d expect at this price point.
Unfortunately, we ran into several frustrating problems that really took away from the overall enjoyment. We paid for water activities but even after showing proof of payment, we were constantly approached by hotel staff asking us to verify again. It felt invasive and confusing, especially since we already had everything sorted. We were even told to leave or go with certain staff because they were “certified” — which made us feel uncomfortable and interrupted our family time.
To make matters worse, we had reserved pick-up and drop-off transportation from Airport to hotel and back , but neither was provided. There was a lot of finger-pointing and no one seemed to take responsibility or offer a clear solution.
Overall, it’s a solid place to stay if you value comfort and service.