Hotel Riu Palace Bavaro

We could not fault this hotel, the cleanliness was exceptional throughout. Staff worked hard in all areas of the hotel. A special mention for Carlos he was our poolside waiter and also served us some evenings in the Plaza bar. He was very hardworking, always remembering our usual drinks and greeted & served us with a smile & positive friendly attitude. The food choices in the buffet restaurant were excellent and also in the food court during the day, even the fussiest of eaters would not go hungry. The à la carte restaurants were great too and we were able to get a table straight away or were given a buzzer but only ever waited 10 to 15 minutes maximum for a table. We always received excellent service from the cuppuchino Cafe which opened at 7 am until 11 pm. They served an excellent selection of snacks, sandwiches cakes and pastries and also a great selection of hot or iced coffees. The beach was kept clean and seaweed cleared daily. My only fault would be that you had no waiter service on the beach but it wasn’t a problem as you didn’t have far to walk to the bar as they are located close to the beach. We will definitely return to this hotel.

Oh how I love the walk-in shower, awesome! The water flow was incredible. It will make you more want to get out. The air conditioner was the only problem I had. It was operated by the resort. It stayed tooooo warm during the daytime and a little hot at night. It was a beautiful play with lots of activities around the resort. Thanks to an incredible staff. They was very friendly, cheerful, happy, and alert to the needs of the people. I know I gained about 10 pounds with the great food from different nationalitys. Many couldn't speak English but understood what was needed. I really enjoyed myself. Overall, everything and I mean everything was great!!

Had an amazing experience and would definitely come back again. The staff was so nice especially Stephany she worked every day we were there and treated us like royalty. Tables were always set and ready for my family to sit and enjoy breakfast and lunch. Had a nice set up for our granny's birthday with a cake and balloons all set up. So many pools and things to do. Food courts were really nice too. Very kid friendly. The gyms were nice as well

Room and campus are excellent and was a pleasant to visit all areas of the hotel. The grounds are beautiful. We love the palm trees on the beach. We do have to mention the food was good sometimes and other times not so good. But overall it was a very nice experience.

We stayed at RIU Palace Bavaro for our anniversary and were very impressed! The room was spotless, staff were always friendly, and the Elite Bar and food were excellent. Loved the coffee shop in the lobby and the nightly bar cart with specialty drinks—such a nice touch. I usually stay at Ritz-Carlton or St. Regis properties, but this resort truly surprised me in the best way. Highly recommend!

The service was straight up good, not exceptional but is was good. food was a bit hit or miss. The Asian restaurant was amazing. while some other places where pretty bad(the buffet, and the sports bar). the hotel is very pretty the room was nice, but the lack of water and power was very annoying and happens quite frequently. My biggest problem with the hotel was that they make rules. (which is a good thing.). But don't dear to enforce the rules. this created chaos at the pools and that just ruined our peace. multiple speakers at the pools, glassware in pools and very drunken people doing very dangerous things in the pools. to sum up it was a fine hotel but not a five star experience.

Overall, our stay at this resort was very enjoyable. There is a lot to do there for kids (we brought our 3 year old) and everything was clean and well maintained. And, the staff was all very nice. The only downside was the food. Although there was a lot to choose from, the quality and taste was just generally very poor.

Overall a lovely place to stay with minor issues.||A few of the Buffet staff act like children with each other whilst we were eating at breakfast.||A couple of the ala carte restaurants need to look at the staff and service as most are excellent with staff being attentive and service prompt but a couple were very hit or miss with staff attitude and very slow service, but it’s hard to complain when there is no booking system and it’s first come first served. The hotel could benefit from putting in and undercover guest every now and then to check the level of service and staff attitude towards guests.||We had a complaint about a single man in the room above us starting a party in his room at 3am through to 5am which is not the hotels fault but was not dealt with promptly and there first option was for us to move rooms for the last four days of our holiday rather than move this man and when we asked our Tui rep to speak to the hotel they lied to him and told him this man was leaving that same day and he was still on site two days later and only removed when some other guests threatened to hurt him due to his attitude with other pool guests.||However the majority of people and staff we interacted with over our two weeks were fantastic and we did not let this minority of staff and people upset our time there.||Would we go back yes absolutely and to the same hotel yes I think from our walk through of the other three Riu premises that are attached to this one the Riu Palace Bavaro is the best choice.