Hotel Riu Palace Bavaro

We went with a large group of 30. Most stayed in Elite section. Fro. The start, they couldn't find the paid reservation for a couple in the group. It took 3 hours and they refused to call their own reservation department. We had to search for some type of property manager because they refused to help or find help. Everyone at the desk was afraid to make a call. We even had the company "AAA" we booked through call and they still wouldn't help us. Lock EVERYTHING up! They stole someone's watch from their room. After we pitched a fit at the front desk, the watch mysteriously was delivered to us within 20 minutes of complaining. A lot of the workers were rude. I don't know if they disliked waiting on black people or if they are just rude. There was eye rolling, huffing and puffing when you asked for anything (a glass of water, anything). Although its all inclusive, be prepared to tip BIG if you don't want an attitude. They literally didn't want to help you unless you pulled out large tips. We travel all the time everywhere, including multiple countries, and this had to be some of the worse service anywhere. If you want real liquor you have to go Elite, otherwise the drinks are watered down. The food was mid, but the buffet was consistent and flavorful. The rooms were nice, but please lock up your valuables. The wedding coordinator Angel was absolutely AMAZING!! Thank you for making my parents 50th wedding vow renewal a dream!

Loveeedddd my birthday celebration here! Drinks was amazing! Angel made the best rum punch ever! I enjoyed the swim up bars, rooms and just overall 10/10 Favorite place at the food court was the beef tacos. Try it and you won’t be disappointed I wanted to add.. check in process was really easy and checkout.. the riu party was amazing even in the rain!

Grate hotel. I've never experienced such high level of service in combination with all-inclusive options and friendly staff. The people who works here also sing asong with they beutifull voices! Great kids disco every night and then entertainment for adult audience. Great restaurants, bars and foodcourts. I love this place even after one visit. Maybe it expensive, but it worth all the money I payed.

The hotel has many wonderful qualities, but there is one significant issue the internet connection is very weak, especially on the beach. If you need to stay connected for business, keep in touch with your family or children, or work remotely, this becomes nearly impossible here. It seems the Wi-Fi coverage was set up unprofessionally, as if it was designed without considering the needs of guests who may need reliable connectivity for family or business reasons. I truly hope the management will address this issue, as in today’s world, stable internet access is not a luxury it’s a necessity for many travelers. 1. Room Cleaning: Excellent. The housekeeping staff are diligent and maintain the room’s cleanliness and order with great care. 2. Room Condition: The room is spacious and nicely furnished, which creates a pleasant impression. However, there are visible signs of moisture or mildew on the ceiling near the TV (approximately 4×6 ft) and around the air conditioner. Refreshing those areas would make the room even more comfortable. 3. Restaurant Service: Good. The staff are attentive and friendly, which contributes to a welcoming atmosphere. 4. Bar: Overall good. However, at the BBQ area near the beach, the flavored water from the dispenser had a strong chlorine taste, which was surprising since it was expected to be filtered. 5. Food: The food is tasty and varied. Occasionally, though, some stewed vegetables (such as peppers) had a slight chlorine flavor — possibly from the water used during cooking. 6. Reception: Excellent — quick, polite, and professional service. 7. Other Services: • Wi-Fi: Unfortunately, there is no Wi-Fi coverage on the beach. This was not mentioned in advance, which is unusual for a resort of this level. Nowadays, guests value staying connected, so providing reliable internet access on the beach would be a great improvement. • Towels: Pool and beach towels often have stains or traces of dye. Many blue towels bleed color, leaving marks on swimsuits and lounge chairs. This gives the impression that the hotel is trying to cut costs, though it would be nice if this were less noticeable. 8. Recommendation: It would be better to move the smoking area further away from the ice cream shop. Currently, families and children leaving the shop have to walk through cigarette smoke, which can be uncomfortable. 9. Evening Shows: Pleasant but rather modest for a 4–5 star resort. A bit more variety would make the evenings more engaging and lively. ⸻ Overall Impression: I am very grateful to the hotel team for their effort and hospitality. The atmosphere is warm, the staff are kind, and there are many positive aspects. However, a few small improvements — such as adding Wi-Fi coverage on the beach, replacing or refreshing towels, and addressing the mold issue in the room — would make the stay even more comfortable and enjoyable.

RIU Palace Bávaro.. absolutely beautiful! Service was top notch! 99% of staff were friendly and helpful and greeted you with a smile. My room was veryy nice. My housekeeper Angelica went above and beyond, making her service special. Restaurant service was excellent. The only complaint I would say is the food was ok, but not spectacular. Taino was very good. Krystal had a smoked salmon appetizer that was delicious. I would say that at each restaurant, some food was very good while other dishes were lacking. But overall, the resort, service, beach and rooms were top notch!

Visited in Early November, the hotel was well looked after and had everything we needed for a 2 week holiday. We did not like the deserts in the restaurants but this this personal preference, we also disliked the evening entertainment as this was quite old school and not for younger audiences. However the Riu parties were great and we had a great time, we would highly recommend staying there.

Roomservice was very bad, they managed to bring cold water for tea! Also the coffee was almost every time cold. One time they told us to wait for 30 minutes to get coffee and tea. The Riu management should be able to improve their performance, it's not rocket science to bring hot water for tea and hot coffee. Quite a few employees seem somewhat reluctant to offer a friendly way of service. Others were perfect. But the hotel does perform in a decent way overall. The buffet restaurant is really good. Also the steak house is nice. Breakfast is somewhat limited but okay. We where at Riu palace punta cana bavaro a week ago.

Oh how I love the walk-in shower, awesome! The water flow was incredible. It will make you more want to get out. The air conditioner was the only problem I had. It was operated by the resort. It stayed tooooo warm during the daytime and a little hot at night. It was a beautiful play with lots of activities around the resort. Thanks to an incredible staff. They was very friendly, cheerful, happy, and alert to the needs of the people. I know I gained about 10 pounds with the great food from different nationalitys. Many couldn't speak English but understood what was needed. I really enjoyed myself. Overall, everything and I mean everything was great!!