Hotel Riu Palace Jamaica

We stayed here for two weeks and overall had a really good holiday. The staff were generally friendly, helpful, and welcoming throughout — I really can’t fault the service day-to-day. Unfortunately, management’s response around a supposed “linen damage” charge right before checkout really soured the experience. Having since read online that other guests have had the same issue, it’s disappointing to see this still happening at a RIU property.||Cleanliness was absolutely first-class — the entire resort was spotless, from the rooms to the restaurants and pool areas. Housekeeping did a brilliant job every single day.||The food was excellent too, with a great range of options and consistently high quality across the restaurants. The only minor miss was the beach dinner, which was a little over-salted, but otherwise everything was delicious.||Our room was modern, comfortable, and very well kept — couldn’t really ask for more. However, the so-called linen “damage” claim really lowered my impression here. After two spotless weeks, to be told on the final day that we’d be charged for a pillowcase was insulting and unnecessary.||Facilities were top-notch — pools, bars, and shared areas were all well maintained, clean, and easy to access. No complaints there at all.||The entertainment team deserves special mention — they work incredibly hard, bring great energy, and keep guests smiling all day and night. They were one of the highlights of the stay.||Overall, this could have been a perfect 5-star review, but the unfair linen charge and how it was handled by management have put a real dampener on an otherwise fantastic experience. I’ve stayed at many RIU hotels around the world, and this is not what I’d expect from the brand. Hopefully head office takes note, because it’s a shame to see such a good resort let down by poor management decisions.

Despite a rocky start to our stay, we had such a wonderful time. I’ll start with the good bc our overall experience was amazing. The location was nice bc after a long 12 hours of travel is was a quick 10 minute ride to the resort, the resort is clean and is constantly maintained by staff all day long. The entertainment team AMAZING! Genius, Astro, String Bean, Denaro, DJ Unstoppable, Bubbles, & Mario these guys work super hard but keep the fun times going. We enjoyed the daily pool dance/aerobics, games, and evening entertainment. For those of you making such a commotion about Riu being loud and for people who just want to party, you definitely did not do your research. Riu is a hotel that thrives on their entertainment so it’s your fault for not choosing the right hotel for you. For dining Biggie Don gave us incredible service nightly and she seemed to be training Rhonda which did a good job as well. I’ll end with the reason it was 4 vs 5 stars for us…after traveling a long overnight 12 hours from California, we were told we were too early for checkin (11am), we upgraded to an ocean view room and was told that they will try and get it ready quickly for us. They gave us our bracelet and we went to go get a drink and enjoy some lunch. We returned 12:30 and told us it still wasn’t ready but trying to get it ready. We sat in the lobby from 12:30 until 3:15 and literally watched every single person get checked in and escorted to their rooms. We asked about our room another 3x until they changed our room for the 3rd time and at 3:15 (15 minutes after check in time) took us to our rooms. That is not the proper way to treat your guests and not the first impression you want to give. If you are looking for a nice resort with a lot of activities then this is the place for you!!

Had a Ball! 🌴 Everyone here is so nice, and the place is absolutely beautiful. The food is really good—though honestly, it’s even better on the Montego Bay side. Luckily, if you’re staying at the Palace, you can visit all the sides. The only catch is you can’t eat dinner over there. Overall, I’d still give this resort a 10/10. My only complaints are that the pool closes way too early—it shuts down at 5 PM every day. I think that’s crazy! Especially since the DJ is there until about 4:30, and once he leaves, the vibe just dies. They might as well keep it open until at least 6 or 7. Other than that, everything was really nice, and I’d definitely recommend it. 🌺✨

Best experience of a lifetime! Location was wonderful. Views were wonderful. Food was amazing and plenty of variety. Everyone from the staff to the visitors was super friendly. The best part was the entertainment crew! They kept the vibes going with dancing, ring toss, basketball, connect 4. Foam pool party and neon party were off the chain. Shout outs to Genius, Denaro, Astro, DJ Unstoppable, Omar, String Bean, Gaby, and Bubbles for keeping the party alive. But I have to say, Genius was my favorite! He kept us working out in the pool with the water aerobics and was just so full of energy and personality! I will definitely go back here.

This is one of the worst RIU Hotels we have ever had the misfortune to say in it’s classed as a five star hotel I wouldn’t give it three stars we had originally booked into the Rui Montego Bay hotel but after reading the reviews decided it wasn’t our seen so paid to upgrade to the Riu palace |We were so looking forward to celebrating our birthdays,Anniversary at this hotel but didn’t expect to have to sign a waiver to say if we got any marks on towels bedding etc we would have to pay minimum $30 maximum $250 dollars you are only allowed to one beach towel a day we have never seen so many bed sheets hanging over other guests balcony ||Food in the buffet restaurant was awful breakfast the bacon was so overcooked and was always cold as was the eggs ,Hash browns, tomatoes, etc the fresh bead was not replenished had to constantly ask staff for more but it never arrived , there was also lots of flys around the food |Lunch and dinner menus were the same not many cooking stations on offer again food was cold ||Italian restaurant don’t bother really awful as was the Asian the steak restaurant the fillet was lovely but the rib eye was awful we couldn’t cut it even with a steak knife the lobster was also over cooked and again couldn’t cut it you only get one Side dish this I found a bit strange as when we have stayed in other Riu we got so much more sides .| The entertainment team were really good , as was the bar staff and the reception staff the buffet and restaurants staff just didn’t want to to be there they looked so unhappy also some of them were extremely rude to guests | The young Americans girls that came in to the hotel were there just to get absolutely drunk they were so loud they were constantly being wheeled out of the pool, restaurants, bars, in a wheelchair because they were absolutely drunk my opinion go somewhere else this is like a 18-30 Benidorm hotel you can’t just sit on a sun lounger and chill , |We did the Kingston blue mountain and bob marly trip booked through Tui the mini bus that they supplied was definitely not fit for the road seat belts were cut , air conditioning was blocked off sponges stuffed up on luggage racks our driver drove in a dangerous way we did it something in the road and we nearly flipped over if you are doing any trips book with the guys in resort | | T

Review of RIU Palace Jamaica From the moment we walked in the door until the day we left, the staff at RIU Palace Jamaica was absolutely amazing. They were warm, welcoming, and always went out of their way to make our stay enjoyable. The property itself was very well maintained — we constantly saw cleaners out and about ensuring the grounds were spotless, safe, and inviting. The entertainment crew was truly the highlight of our trip. They brought so much energy, fun, and laughter that they made our stay incredibly memorable. The buffet was another standout, with an incredible variety of options. My tip: go within the first hour for the freshest selection. The drinks were also excellent — strong, flavorful, and plentiful. The beach is on the smaller side, but it’s kept very clean and still makes for a relaxing spot to unwind. Our Junior Suite with an ocean view was absolutely breathtaking — clean, spacious, and comfortable. If I had to mention one downside, it would be the mosquito spraying. There was no warning given when they sprayed, and as someone with severe lung issues, the smoke was overwhelming. It even set off the hotel’s emergency system, which shows how strong it was. A simple heads-up would have made a huge difference. Overall, though, RIU Palace Jamaica exceeded expectations and gave us a vacation to remember. Between the staff, entertainment, food, and stunning views, it’s a place I would absolutely recommend — just be mindful of the spraying if you have sensitivities.

We stayed here as a couple for two weeks and could not fault anything whilst we were here. The room was lovely and spacious, it was cleaned really well every single day. Housekeeping also came round at around 7pm to ask if we needed anything else. The food selection throughout the day was amazing, there were many different options to try including live cooking stations and lots of international dishes, the buffet was different every single day. We did try all the restaurants too and they were fantastic. All the staff were friendly, helpful and couldn’t do enough for you. The waiters/waitresses were constantly walking round asking people if they needed any other drinks. Huge shoutout to the entertainment team (Astro, Dinero, Stringbean, Genius and Damo) who made our time at the hotel, the daily activities and night time entertainment they put on were brilliant and they always tried to include everyone, whether you joined in with the games or just spectated. They put so much effort in to everything and take time out of their day to chat to everyone. This hotel was the quieter out of the other two you could use, but as we enjoyed it so much we didn’t really need to visit the others. It was only at night when we went to see some of the shows at the other hotels, also every Friday they either have a neon party or a white party at the Riu Montego Bay. Thank you to everyone we met for making our holiday so memorable and enjoyable, it will without a doubt be somewhere we would look to go again in the future.

We celebrated our anniversary at Riu Palace Jamaica and had an absolutely unforgettable experience. The resort itself is beautiful, but what truly made our stay astounding were the amazing staff members who went above and beyond to make us feel special. I especially want to recognize Chef Cindy, she went far beyond her role.To our surprise, Chef Cindy went out of her way during dinner to bring us a cake, making our anniversary evening extra memorable. That gesture may seem small, but it showed her genuine heart, thoughtfulness, and dedication to making guests feel valued. She is a true asset to Riu, and I sincerely hope her leadership sees how important she is to the team and overall guest experience. Every morning, Khadene crafted fresh juices and even made a special juice just for me—it became one of the highlights of my mornings. At the steakhouse restaurant, Nikki, the greeter, kindly accommodated us with a reservation when we didn’t realize one was required, ensuring we didn’t miss out on a wonderful meal. And each morning, Kimberly greeted us with a smile while making the most delicious cappuccinos at the lobby Cafe. Every single interaction showed genuine care and hospitality. The staff at Riu Palace Jamaica made us feel truly welcomed and celebrated. We cannot thank them enough and highly recommend this resort for anyone looking to create lasting memories.