Hotel Riu Palace Jamaica

Resort is not what I expected for an ALL adult resort. The rooms were nice and very clean. The grounds were very well kept. The staff were more than welcoming! However, Pools closed at 7p which left only limited pool time. Swim up bar closed 6p. Activities were not interesting. Food was average at best. We had to make reservations for dinner and it took almost 11/2 hours to get our food that was cold both times & not enjoyable. Buffet food was a little more tolerable. If you’re looking for a laid back relaxing resort this might be your lane. If you’re looking for a party resort then this is definitely not for you! We had to leave resort for good music and late night entertainment.

Resort is NOT what I expected for an ALL ADULT resort. The rooms were nice, clean, this an enjoyable view. I came to my room one day and had no face towels. The next day I came to my room and had no pillowcases. I had to call down for a blanket. My room did not have one in the closet as they suggested it should. The grounds were very well kept. The staff were more than welcoming! Pools closed at 7pm. Activities were non inviting. The food at the buffets we're very disappointing. We rented a car and went into the island for food and culture. We attempted to make reservations for dinner the entire time there and we're unable to get a reservation for either of the two rooms we had. While others told us they were able to make reservations everyday. I travel quite a bit, I am 55 years old and this was not the type of adult resort I had invisioned.

I had an extremely disappointing experience at Riu Palace Jamaica in Montego Bay during my stay from February 21, 2025. Upon checking into my initial room (3077), I was shocked by the filthy conditions—stains everywhere and even bugs in the room. After raising my concerns, I was moved to Room 3067, which was only slightly better, but the sink did not drain properly, adding to the discomfort of my stay. The most disturbing issue, however, was my discovery of a hole in the ceiling above the shower, raising serious concerns that my privacy was compromised. I have video evidence of this, and the way maintenance and other staff handled the situation made me feel even more uneasy. Despite speaking with a PR Manager, I was only given vague reassurances with no real resolution. This was an unacceptable experience for a hotel that claims to offer luxury accommodations. The lack of cleanliness, maintenance issues, and serious privacy concerns made this one of the worst travel experiences I have ever had. I strongly advise future guests to reconsider booking this hotel. Until Riu Palace Jamaica addresses these serious issues, I cannot recommend this property and will be escalating my complaint to corporate, consumer protection agencies, and legal authorities if necessary. Travelers, be aware!

This is NOT A 5 STAR resort!!! I am a Travel Advisor and I have sent clients pre-pandemic to this resort. However, I just visited for the first time for my birthday and I was shocked at the service, cleanliness, decor, and appearance of the rooms. I spent the first 2 days waiting for my room and was just stressed out. The chairs were soiled/dirty; air conditioner didn't work; remote for television was broke in both rooms, the first room had a horrible odor, and the food was just okay. I have stayed at the Royal Decameron, which is a 3 star resort and one of the oldest resorts in Montego Bay and they made the Riu Palace look like a one star resort. Their public affairs person apologized to me for all of the mishaps, no towels in the room, wet floor, horrible odor, non-working air conditioner, soap dispenser fell from the wall, etc. and told me that they were planning to do renovations. Other guests commented that they were very disappointed and we never shared the negative experience we had. I would not recommend this resort. They need renovations and a lot of improvements. Their rating needs to be degraded to a 1 star until they make the necessary renovations and improvements. When I asked for a Manager, I was told no manager was on the property.

From the time we stepped on to the property everything was proper. The staff were friendly and professional. The room was clean and fresh. The food each day as excellent. The only concern I would voice is the receptiveness of some menu items and the limited availability at the restaurants. After six days you don't want to continue eating the same thing. Other than that my stay was OUTSTANDING.||||BIg up to my Man Winston, Archer, Abrahm and Miguel

What an incredible experience. The staff made the resort, I was welcomed every morning by the restaurant staff. Our server Dr. Phil (as he went by) was absolutely incredible bringing energy every morning. When we were on the pool or at the beach the servers would constantly be going in circles to make sure you were well taken care of. For dinner there was the buffet and 5 reservation only restaurants. The steakhouse, Zen, and the Italian restaurant were all phenomenal bringing slightly different cuisine for those looking for something different. The entertainment staff was just as incredible. Johnny Bravo (the lead entertainer) came ready every day with fun activities for the resort to partake in. Dancing, random different events, and on Fridays they have a neon or white party which had roughly about a 1000 people attending. The only real downfall is air traffic, you are roughly 10-15 minutes from the airport so departing flights pass over the hotel but this to me was negligible compared to the experience I was given. Would go back in a heartbeat. Thank you RIU, I will be back in the future to Montego Bay because of the experience you gave me and my girlfriend.

From the time we arrived, we were treated with the utmost respect as returned visitors. Brianna at the front desk checked us in and that was as smooth as could be. Mr. Lewis welcomed us as returning guest and made us feel like family returning home. Mr. O'neil one of the manager saw to it that we were comfortable in our room.||We were greeted enthusiastically by Nafiesca (FEFE) in the dining room every evening for dinner. She had our refreshments ready as we got our food. For breakfast, and lunch, Ryan or Audley greeted us and had our table ready with fresh coffee, and refreshments.||It was great seeing Renaldo who served us on the beach. Chef Colin made some scrumptious seafood for dinner which always hit the mark.||Housekeeping and room service provided excellent services 24 hours everyday of our stay. We can't wait to return soon.

We stayed here for two weeks from 29 January this year. We had a fabulous time at this hotel. Would just like to thank Audley who served us for breakfast and did a fabulous job and Janel the lovely girl on the beach who served us some fab cocktails and drinks (hope I spelt her name correctly), if not apologies. Also a big thank you to the entertainment staff, Johnny Bravo and his team were outstanding and always laughing and smiling and made the holiday. The drinks were first class and buffet food was also extensive and good. The only criticism I have was the other restaurants were difficult to get in and was only able to get in at 8 or 8.30 when we could get in. Overall though everything was beyond our expectations and will be definitely booking with this group of hotels again. Thanks again to all staff for making it special.