Hotel Riu Palace Jamaica

Our vacation was met with great service everyday. My birthday was celebrated well. The steel band experience was awesome. The hotel entertainment crew were the best. Food was great everyday. There were different foods to choose from each day. A few minor issues: lack of wash rags on most of the days. The waterfall shower head needs replacing.

We Loved the resort! Friendly staff, the resort was clean, food was great. Shout out to the entertainment guys! The only complaints we had was not enough cover for the beds and there was no microwaves. Overall Great Resort and Staff. Honest people too. My husband lost his wallet on the beach and the staff logged it and one of the staff saw my husband looking for it and recognize him and returned it to him. We will back.

Our last night after a wonderful 11 night stay. We upgraded to the Elite Club and so glad we did. The view over the ocean was wonderful. The food was amazing and the room kept spotlessly clean. All the staff are so polite and nothing was too much trouble. A special mention to Sheldon and Hugh.... absolutely 5 star care and attention. Also Vincent was very welcoming at the Elite Club restaurant. An absolute pleasure to have spent our holiday in the presence of such fabulous people The only slight criticism we have was the noise at night, but fortunately this finished just after 11pm. Thank you Riu Palace, we hope to visit again one day .

TERRIBLE HOTEL! ||This is definitely not the tranquil holiday we expected.||The hotel allows large groups of guests who drink to excess, ||We have had people fighting, being sick in the pool and releasing their bowels also in the pool!! Shouting throughout the night into the early hours and the constant banging of room doors again throughout the night.||||The constant smoking of weed and other substances has been consistent every day and night. ||There are smoking areas but many people seem unable to use these areas and despite Security being told it really isn’t making a difference. ||||There are small boats selling gifts just near the shore and the constant shouting of what they’re selling is deafening whilst you’re relaxing on the beach.||||I fully understand that drugs over here are legal but we really don’t want to hear the constant shouting of what they can supply!||||The beach is not really very clean. The plastic drinking cups are still by the loungers in a morning from the night before. There are cigarette stubs and weed stubs in amongst the sand. ||||The best service we have received is at breakfast. A lovely gentleman called Dr Phil has been really attentive and a couple of other staff members are pleasant but this is certainly NOT the 5 STAR luxury holiday we expected when we booked. ||||As a suggestion, because it is 3 hotels on one strip, perhaps it would be better if one hotel was kept as couples only and just allow groups in the other 2.||||We will certainly not be returning here ever!! || ||This is supposed to be one of the better hotels in Jamaica but if it is we will be travelling elsewhere for holidays in the future. ||||Please do not work all year to book here it really isn’t worth it.

We stayed here as a couple for two weeks and could not fault anything whilst we were here. The room was lovely and spacious, it was cleaned really well every single day. Housekeeping also came round at around 7pm to ask if we needed anything else. The food selection throughout the day was amazing, there were many different options to try including live cooking stations and lots of international dishes, the buffet was different every single day. We did try all the restaurants too and they were fantastic. All the staff were friendly, helpful and couldn’t do enough for you. The waiters/waitresses were constantly walking round asking people if they needed any other drinks. Huge shoutout to the entertainment team (Astro, Dinero, Stringbean, Genius and Damo) who made our time at the hotel, the daily activities and night time entertainment they put on were brilliant and they always tried to include everyone, whether you joined in with the games or just spectated. They put so much effort in to everything and take time out of their day to chat to everyone. This hotel was the quieter out of the other two you could use, but as we enjoyed it so much we didn’t really need to visit the others. It was only at night when we went to see some of the shows at the other hotels, also every Friday they either have a neon party or a white party at the Riu Montego Bay. Thank you to everyone we met for making our holiday so memorable and enjoyable, it will without a doubt be somewhere we would look to go again in the future.

Excellent I would highly recommend staying at this hotel. The food was quality very fresh and a good variation. We was served each day by a gentleman called Audley he was absolutely lovely and really took care of us a credit to the hotel. The hotel was spotless all the staff were lovely and very helpful and very hard working. A big shout out for the entertainment crew and bar staff who are so friendly and hard working they are non stop ensuring everyone has a good time. We have had the best holiday ever 👍

Alright, so first things first - this is the smallest (by room number) of the RIUs in Monetgo Bay. It's in between the Reggae and the Montego Bay Resorts. That's smaller size makes it feel a bit more intimate and possibly friendly. But, by booking here you also have access to those other resorts where there is a bit more Party (with a capital P) happening. |This feels a bit more reserved, less of a college party feel than say the Reggae. Different strokes for different folks. Personally, loved having pockets of peace and quiet throughout the resort to just enjoy. Our Jamaican experience was as true to the 30+ years of ads for the island as I've seen, as I could have hoped. It's beautiful, friendly, care-free, and the embodiment of what "going on vacation" means. The staff on-site goes above and beyond. Made a friend with a server on day 1 and he had a warm greeting and a drink ready for me every meal afterwards. It was that hard to say until next time (instead of goodbye) to Jemar.|What else can I tell you? Cost/benefit analysis I think it's worth choosing the Palace and having access to the other resorts. They have an on-site excursions company, Scuba Caribe, that you can book various aquatic activities through. The food was better I had experience at other all-inclusives. There is entertainment programming throughout the evening across the 3 resorts. |If you stay here you will become that annoying friend who continually brings up their trip to Jamaica, just so you can talk about it and relive it in your mind over and over again.

We had an amazing time at the Riu Palace in Montego Bay. The staff were all amazing especially the bartenders Winston, Bright, Shantel, Tavoy, the hotel staff Whitaker, the entertainer Genius and Dj unstoppable and everyone else who made my daughter and my trip amazing. I will definitely recommend. The hotel is really close to the airport approximately 10 minutes and KFC across the street. Having access to Riu Reggae and Montego Bay is also a plus.