Hotel Riu Palace Jamaica

The resort was nice, the entertainment was good and the drinks were great. Room service sucked, we couldn’t even get new coffee cups during our whole stay. I paid good money I shouldn’t have to wash my own coffee cups! I had to constantly ask for new towels and wash cloths. If you’re looking for a quiet place this is NOT IT. It was loud and obnoxious 24/7 with ppl slamming doors all night long, yelling thru the halls at all hours of the day and night. The clientele was nothing short trash/ghetto.

If you have mobility issues this hotel may not be the place for you. The Rui Palace does have lifts but the reception staff will place you in a room as far away from the lifts as possible and you will be walking along endless corridors! The staff have offered me alternative rooms, one on the next floor up which is the same distance from the lifts and an offer of a disability adapted room on the ground floor which is dark, dingy and has rubble instead of a nice grassed lawn! I declined all alternatives.|They have got a strange set up where most of the rooms do not have dividers which separates the bathroom facilities from the rest of the room, which leaves a lack of privacy when you are sharing with family members or friends.|The reception staff have stood by and watched me hobble in agony with no offer of help. |They are empty vessels almost ‘corpse like’ with no Customer Service skills and no empathy whatsoever.|They are not disability aware or confident and they do not want to be either. I was mortified when a Manager referred to the disabled adapted room for ‘Handicapped’ people.||Upon check in and being fully aware of mobility issues, the corpses did not show me around the hotel so I could at least familiarise myself with the amenities.||Pay close attention to what you eat at the Montego Bay buffet. I went to get some ice cream and noticed that there were bits in all flavours. I have a nut allergy and asked a member of staff if the ice cream contained nuts? She shrugged her shoulders, said she doesn’t know and walked off!!||Dare I say…that was the final straw. I marched to reception and vented my anger to the Duty Corpse and to date nothing has been done, no apology, just a cheap bottle of wine left in my room with a card that says ‘Compliments’.||The hotel told me that they have done everything they can to accommodate me, which is a fair comment because they do not understand the concept of why they are there and what is expected of them.||On a more positive note, the hotel is spotless and the rooms are clean. The bar staff are fabulous.. shout out to Archer! |Apologies for the long drawn out feedback, I just don’t want any of you to go through the same nightmare.||I am still onsite…Seven down…Seven to go!!

Amazing hotel- Winston- You are a Star***** We stayed 14 days back in May traveling from the UK. We really enjoyed the hotel services and all the facilities. You can find a space to have fun and also to enjoy and relax. Sea water is not great with some seaweeds. Pool water is very warm. Location-Hotel is 5 min drive from the airport located between Riu Reggae and Montego Bay (you have access to both) Room- very outdated, with daily service including a mini bar. I did not enjoy the view (noisy street and daily rubbish collection). Also, early in the morning around 7:00 am Housekeeping staff was preparing and talking very loudly outside our room. I have asked for a quiet room during the booking process but this was not honored unfortunately, even despite the fact that I am a Riu Class member. Public spaces- always spotless, including the toilets. Entertainment team- probably one of the best -funny and friendly Smoking- not allowed only in 2 designated area, front the hotel and next to the beach Food Buffet restaurant- excellent, you can find delicious Jamaican and International food, and a good variety of fruits and vegetables. Zen- average food and service Steak House- good tasty steak Krystal-average food and service Italian-average food and service Beverage Aqua Bar- our favorite spot with great selection of spirits and cocktails and good service Hanover- pool bar- good service and great fun with the animation Team Staff Very friendly (not sure about Housekeeping) and providing very good service across all the outlets. Special mention for providing exceptional service to the following: Winston- Hanover bar- You are the Star, attention to details and professionalism. Ray, Graham, Bright- Aqua bar- always knew our preferences Mr Frost- looking after the cleanliness on the beach very well David- Lifeguard- extremely pleasant gentleman with a great sense of humor.

We had the best time. We couldn’t expect anymore from the service we received. The location was great, food and people were excellent. One of the key areas for me, is the people and there was a lady (amongst others) that gave us the best service in the morning and lunch times. In section 1 sitting outside, there is a lady called Kawana - WOW!!!! What a lady. Whatever my wife and I needed, she was there to support us. She and the wider team is what makes this experience so special for us. I would also like to call out to the entertainment team - Diniro, Astro, string bean, bubbles and DJ unstoppable - go and experience a holiday of a life time………..

The resort and staff were amazing!! The room was clean and staff were very attentive.. Everyone went above and beyond to ensure that our stay was enjoyable. The only issues we had was the loud and drunkenness of some of the other guests... It's really unfortunate that people think they can OUTDRINK the bar!!! The resort is ALL INCLUSIVE, so there's no worry about food or drinks, however, some guests went over board!!! There is no reason people should want to behave in such a loud, disruptive and disrespectful manner to themselves, the staff other guests.. My Girl's Trip was a six day stay and two of those nights we got VERY little sleep due to loud and obnoxious behavior! Although this is NO reflection of The Riu, it is unfortunate that bad behavior must be considered when booking this ADULTS ONLY RESORT..

My husband and I had a wonderful experience here. The staff is extremely nice! Absolutely amazing people! Every single person that walks by you, always greets you and is always in a happy mood and always willing to help. Such a pleasant experience! The food is wonderful with so much variety from breakfast to dinner. The room was always cleaned nicely by housekeeping. The bathrooms all over the hotel were always very clean! The hotel in general is very clean and the staff is always on top of everything. The staff is constantly making sure the guests are good and that the hotel looks good. You have access to the other 2 hotels which is also a big plus! I would stay at this hotel again for sure! Absolutely wonderful experience!

Great stay for our 30th wedding anniversary! Short journey from airport, lovely and exceptionally clean hotel, all staff are lovely and friendly and work extremely hard!! food in buffet and restaurants was amazing lots of choice! Good day & evening entertainment! Would definitely return 😎

I recently stayed at the Riu Palace and while the vacation overall was enjoyable, there were definitely some disappointments. One of the best parts of the trip was having access to all three Riu resorts. This gave us a lot of variety with dining options, pools, and entertainment, which helped make the trip more fun and flexible. The hotel’s common areas were clean and well maintained, which I appreciated. However, the number of rules made the resort feel overly strict and not very relaxing. For example, we were told to be quiet just for sitting and talking in the lobby at night, yet every morning at 6am the housekeeping staff were loud, laughing and talking in the halls. We also experienced loud dogs barking early in the morning. One day when it started to rain and lightning, we ran for cover but were told we couldn’t walk through a certain area because we were wet. That felt unnecessary and frustrating. Unfortunately, we also had roaches in our room. On our first night, the entire resort had no air conditioning, and we had to sleep in a hot room. The A/C wasn’t fixed until mid-day the next day. On top of that, the staff at the front desk and buffet were not very friendly or welcoming, which added to the overall frustration. The entertainment staff, however, were awesome and helped bring some energy to the trip. A special shoutout to our favorite bartender in the main lobby at night, Archer — he was amazing and made us feel welcome every evening. I think the front desk should explain the resort policies clearly at check-in so guests aren’t constantly being told what they can and can’t do as they move around the property. I’ve stayed at several other Riu resorts and sadly this was the least enjoyable experience. Because of all the issues we experienced, I won’t be returning to this location.