Hotel Riu Palace Macao

The resort as a whole was fantastic. The staff was friendly and helpful. The food was delicious with a large variety of options to choose from. Pool was very nice, beach area was very nice and the staff was very motivational in getting people to join activities and have fun. The only issue I had was the room. Compared to the pictures online, the room was very disappointing. Of course, not too much time was spent in the room itself, however it felt cheap and plain. The room was decently cleaned however it smelled of moist and moldy.

Finally had our honeymoon (waited 15 years 😂) and it couldn't have been in a more wonderful place! Everything was perfect. The rooms were beautiful and cleaned daily. Fridge ALWAYS stocked. Food was great, staff was friendly and engaging. Didn't need a reservation for any of the restaurants on site which was a nice change. Pools were clean and the beach was beautifully kept. Not the first RIU resort we've stayed at, but was definitely my favorite. Cannot wait to go back!

Beautiful newly remodeled resort is so very well kept, always someone cleaning somewhere. Staff is fun, attentive, and always happy. The entertainment team will keep you dancing, exercising in the pool, and having a great time. David was fun and full of energy! Food was good with so many choices. The place is the perfect size, not to big and not to small with great pools and ocean beach where you can lounge in the sun or under a palm tree. This was our second time, we just love the place!

Beautiful location excellent hotel,very clean.The service is fantastic in the bars and the coffee shop especially from Adonis and colleague for the coffee every morning. It is hit and miss in the Buffet Restaurant depending on who serves you as some seem as they dont really want to serve you if you are English. The chefs cooking the omelette every morning are very friendly and helpful. I would definitely recommend a visit as overall we had a fantastic holiday 😀 😊

Been to this Hotel many times and was great to see so many familiar faces. We had a great time. The only criticism would be than the diamond card status was not recoznized upon arrival. We were put in a standard room with a poor view. Eventually after discussions with the front of house team things were remedied. For reference, when we visited the Riu Penninsula (Mexico) earlier this year. We were put in a great room with fantastic decorations and complimentary gifts. Its a shame that the Riu Macau did not do the same.

Ignore all the negativity surrounding this hotel . This is our 3rd trip and thoroughly enjoyed every one .|Food , how anyone can have anything bad to say about the buffet restaurant, god only knows . There is something for every one , fresh and ready for all 3 sittings . |The a la carte restaurants , while not top quality , again , there is always something for everyone available, our favourite is Krystal . The ambiance and feel of the place is perfect .|Never had a problem at reception , staff always keen to help and the rooms are great , shower is to die for and you won't want to come out , cleaners are great and renew every day. |Entertainment is great and once again , there is activity for everyone all day and night .|3 pools , 1 quiet at the back which is our favourite , big pool for activities and the one pool we didnt like and the only down side for us is the bar pool, which gets people in there at 10am and still in there at 6.30 with the noise level increasing as the day goes by , if that's your scene , fine , but not for us . |Somebody mentioned marujana being in huge use , what a load of .... we've been here 11 days and only once did we smell it .|Just a mention for staff , Elisbana in the cappuccino bar , is the most natural girl in the hotel , her smile is infectious .|Lissalot in the Italian restaurant is lovely , always smiling and keen to help .|Adonis in the cubano bar is something else , knows exactly when your next drink is needed and there in a flash .|Breakfast we have Nolis , his enthusiasm and smile is brilliant , but overall we don't have anything bad to say about any of the staff . |As said , this is our 3rd and won't be our last time .

This was our second time at this hotel the staff are so kind and helpful they definitely make the hotel what it is . The food was amazing as always and lots of different things to try. Unfortunately the hotel definitely felt different this time around more like a party hotel. Definitely not enough staff on in the total compared to last year waiting on drinks to be refilled when at lunch ,dinner and definitely not enough staff on the beach to get you drinks and waiting a very long time for them to come back with them due to them having to get quite a few orders. Will definitely return in maybe in five years to see how things have changed as a lot is being done in Punta Cana. No seaweed at all when we went 8/9/25-22/9/25

Travelled as a family with young adult children , booked 2 x std rooms and 1x pool view on check in reception tired to give us 3x std rooms had to wait for the correct pool view to be given .||The pool view room we had was lovely nice big balcony in the corner overlooking the whole resort so this was great , but bear in mind you will get a lot of noise from the pool bar and entertainment during the day it’s not a balcony to sit and relax peacefully.|| with a drink of an evening after a day at the pool that said entertainment goes on til 11pm so it’s never late .||Food is outstanding we did the buffet , Asian and Steak House all absolutely superb this has to be one of the best hotels for food we have stayed at , staff in all were great .||Coffee shop does great coffees and cakes highly recommend this . Cubana bar is lovely but staff utterly miserable , gym was good but air-con kept breaking so this was utterly miserable to have a hard work out as it was like a sweat box also some of the cables on the equipment needs serous attention some are about to snap ! .||One day we had no power for over 5 hours totally unacceptable to not have any back up .||Riu team great but to note for water aerobics I don’t really want to be giving other guests head and back massages and rubbing their ears this was so weird so didn’t do it again I love a good work out but I just do not get this it’s really uncomfortable.||Pools are way too hot absolutely no relief at all .||Riu parties great for all ages we had some fab nights over at the party pool we found the evening parties the best .|| Now this next part does need some serious addressing security is non existent and we noticed some very serious issues with drug use everywhere,weed being smoked round the pool and in the rooms the place stank of it and in addition guests behaviour drinking and smoking all day was raising some serious security issues , we had cause to alert security and they never came for over 30 minutes and also no lifeguard on duty at all we saw people totally in a state in the pools at night which was an accident waiting to happen , you have multiple personal stereos going round the pool along with the coral bar music and then music from the entertainment team it is way too much and you cannot get any peace , we love a good time and have frequented many other Riu hotels but this is||hotel the clientele ruin it just over the top loud and screaming for the whole resort to hear and staff let it go and have absolutely no control or care to think of other guests.||Overall the hotel and grounds are immaculate but it just felt like being in the ghetto some days ,for the staff that told me the smoking of weed is legal I can tell you it isn’t and I don’t expect it in a Riu hotel at the level we saw it was rife . The lack of security is an accident waiting to happen just watch this space . There was good and bad at this hotel the Dominican people are lovely and I hate to see how some guest treat them . Lots to like but not enough to return and management is too lax with everything going on here .