Hotel Riu Palace Macao

I have to say we were a bit worried as we had some bad reviews however these were unfounded. The hotel is fantastic with staff to match. When we arrived we were allocated a room on the ground opposite the new build hotel. So it was not the greatest view. The room did smell damp which I had read in other reviews. We had already decided prior to see if we could upgrade to Elite so went to reception. The Reception team could not accommodate this upgrade so we asked about a Seaview room, which they had. When we returned later we were given a 3rd floor sea view room as a free upgrade. We had not complained about the current room we just wanted to upgrade and would have paid. So thank you to the Reception team for sorting this. ||Food was good. To be fair we loved the fact you could visit the 4 onsite (Steak house, Japanese, Italian, new world) restaurants as many times as we wanted. Not just limited to once a week. No booking either just turn up and if full you get a beeper. To be honest we only had that given to us twice. We only used the main Buffett for the first night the rest of the week we went to the restaurants. ||Yes it can be a bit noisy but the Fact it was Adults only this came as no great surprise. It was Adults having fun and again whilst we were there it was the older adults not the teens. Pool bar area is probably the loudest but again to be expected. We had no issue getting sunbeams when we went. Loads and I do mean loads free. The pool were clean and warm and I mean warm however this would be due to the weather. Warm was not the word.||Night time entertainment was good and the team was engaging.||Take someone US dollar bills. Although we never felt it was expected it is the done thing. The Service is good, always a waiter/waitress around to get your drinks.||Room was always cleaned and the beds turned down in the evening. Bit of a shock the first night when we went back to the room.||The beech is lovely. Seen people complain about the seaweed but seriously, seaweed has more right to be in the sea than we do. ||All in all this was a fantastic first experience of the Dominican and we loved it.

Let's start with it owes me nothing! ||Beautiful property......several RIU property connected but separated. Macao amenities are excellent. The mosquitoes were in abundance. In the room, shower and everywhere indoors or out. It was very clear that the ground were not treated, and the cleaning staff left the doors open while they cleaned the rooms. ||||**bring spray**||||For the Elite Club members, there were a few perks, I did opt to have the swim out room. Gave great privacy, and we enjoyed lazy soaks at night. There were 2 cats and 1 dog on the property at night they just roamed the entire property. ||||21°c is the coldest setting... you are welcome!||If not set here, your room will be moist and moldy smelling.||||The shower is hell hot, and I love it....the settings do change....||||Elite Club (EC) included the bar and snacks....Amazing perks considering our group of drinkers. ||||EC beach lounge cabana area with bar... Daniel makes the best drinks on the property. And so sweet.||||Everything shuts down at 2300-0000hrs....you can lounge after just no food or drinks that would be worth ordering (room service options very limited)||||The Food, Let's Talk About It.....||Opt for lemonade or Ginger Ale.....do not do soda they are not the same as the states, has the diet soda after taste. ||||The buffet was there, so you don't starve......the on-site restaurants was the buffet food plated for you! There is no real difference in the dishes. No matter where you order salmon, it will be under cooked (slightly mushy). ||||The steakhouse was the best restaurant, and the steaks were cooked to perfection! They offered a chicken dish hands down the best. ||||Elite Club Restaurant seats only 20 ppl, so make reservations or go early. The food was delicious, and the brownie with vanilla ice cream was by far the best items on the menu.||||Japanese spot was not it. ||||Limited entertainment on the property.... ||So we made our own in the EC lounge, turned it into Karaoke using the remote as our microphone (Lol)...||**so much fun, the bartender joined our foolishness, and the people from the back came to have fun as well.....a completed VIBE!!!||||I truly wanted to relax, workout in, and get my spa day !!!! Mission completed!!||||Now, there was a casino on the property, and I will say catch a ride to HardRock for the casino. This casino was trash, they add mirrors on the wall to make it look bigger, but you can say it was the size of a single wide trailer (mobile home). Don't waste your money. ||||The gym & spa Wellness Center was amazing. Hydrotherapy daily (FREE) amazing....||The couples massage was everything we needed after six months of non-stop work and school. ||Only dumbells for free weights....truly a good thing. But more than one set would be nice. Always clean the equipment before use....a lot of users didn't clean before they left. ||||The pool area....let's talk about it!!||Swim up bar was the vibe during the day....water fitness was interesting, but I passed every day. It was too early in the morning. ||||Would I come back to this hotel? ||YES, and request the same room..... I forgot the Pink Pool Party was a completed vibe. the party was on the property for everyone 18 and up. Extra to rent a section||||Recommendations: ||Have heated services for the swim out pool in the room. As the temperature dropped at night, the water temperature did too. I wanted to enjoy the private pool longer, being that I wasn't at risk of sunburn 9pm.

We went as a couple to this hotel for 5 nights in June. |I’m rating this hotel 5 stars because I feel it is deserving of this rating. However, I will probably not return and will explain.|We are a couple in our early 50’s. We research and thought this might be a good fit for us, as we were looking for a more mature, quiet resort. I also knew the resort was recently refurbished. Everything looked brand new and fantastic.||Hers my review:||-Grounds, lush palm trees all over the resort, clean and beautiful.||- rooms, I checked in online prior to our arrival and had requested for highest floor and I wasn’t sure what room we were assigned. When I arrived at the hotel, I gave the front desk girl a good tip and asked if we can get a room in n the highest floor and in a quiet area. We were assigned as requested, 4th floor room 4064. This was an excellent room. We had a far away view of the pool and oven. We didn’t experience damp smells, like everyone had complained about. Our room was clean and wonderful. Not sure if this helps but we did not kept anything damp inside our room, wet clothes were hung outside the balcony. We also wipe down wet floors after showering, again, not sure if these factors helped reduce dampness.|We really like the white noise from the A/C in our room. It was loud but helped drowned out the noise in hallways. We are light sleepers.||-Beach was gorgeous first 2 days no seaweeds in sight, crystal clear water, spectacular. However, on 3rd and forth day, some weeds were visible, but not bad. We loved the beach, lots of chairs and shades from palm trees.||-Foods, excellent, dinner buffet always had many choices. A la carts were ok. We actually found to be same as buffet foods. We preferred to serve ourselves, so mostly ate at buffet. We really appreciate the indoor seating option at the buffet. The afternoons and even evenings can get very humid and having the option to sit inside dining was great. ||-Pools, this is where it fell short for us, I’m surprised no reviewers mentioned small pools.. the main Pool is too small for our liking. There is not enough space to move away from other people. Although 90% of guests were quiet and respectful. There was one family who played their musics extremely loud, when we heard the music played, I thought it was the entertainment team doing activities. It wasn’t. This family obviously did not have consideration for others. There were many seniors who were not there to party. Neither were we. The next day we walked by the pool and found the same family blasting their music again. This was very annoying to me. My suggestion to management is put a sign by the main pool to suggest guests to respect others, no loud personal music playing at the pools. It’s a very small space, one cannot avoid by moving away from it. I know the inconsiderate guests are not the hotel’s fault. We prefer bigger pools with more choices, such as quiet pool, activities pool, this gives more options. Unfortunately, this was the deal breaker for us, and we will not be returning to this resort for this reason. ||I would like to mention Services were excellent. Everyone was friendly and courteous. |To those who complain about bad service, and some workers don’t speak any English ect. You are the visitor, maybe learn their language and smile more 💯 you will have a better experience with everything.||Overall, we still enjoyed our vacation at the Riu Palace Macao. ||Thank you.

My experience at Riu Hotel Macau was extremely disappointing and frustrating. On the 29th in the evening when coming back from a tour, we discovered that my wifes gold ring, a precious heirloom piece, had been stolen from our hotel room. ||||My wife had been wearing it on the 28th, so we knew exactly when it went missing. In our rush to go on a tour on the 29th, we left the ring in the bathroom tray. Her other (wedding) ring was still present after, and the heirloom piece not, which indicate it was stolen. She never wore them seperately. The only people who had access were the cleaning staff or the minibar staff.||||When we reported the theft, the hotel staff were unhelpful and repeatedly postponed any efforts to assist us. They seemed to be aware that our holiday was ending in a few days and made no real effort to resolve the issue before we left.||||At the end they arranged a taxi for us to the police station, but due postponing each day it was already a big stretch and dont expect any help from the police either.||||The hotel manager claimed he questioned the staff, but he never provided any feedback. We had to ask for updates every day, and often the manager was not even present. Every time we inquired about the case, we were asked the same questions over and over, as if they had no record of the theft. This lack of communication and accountability was incredibly frustrating.||||The day before we left, hotel security came check the room. And again weren’t updated on the case resulting in all same questions again…||||Overall, the lack of security and poor customer service at Riu Hotel Macau ruined after 3 days what should have been a pleasant holiday. I would not recommend this hotel to anyone.

Been there for the third time. Before renovation is was a nice and calm hotel for eldery people. After renovation the vision of the management is changed to aduls which most of them still seem in there puberty (yes mosly US).|Animation and party is key so relaxing is history.|Best thing left is the beach and the sea but that can also be found at non-adult hotels. What a disapointment!

We loved our state and got married on the beach. The rooms are new and remodel, I would only say that if you stay on the first floor, you need to get some damp rid For the humidity. Other than that, Excellent customer service, Beautiful location.

Honest review of the hotel ( we are well traveled and not habitual complainers ) This is NOT 5*, it’s 4 star at the very most. On Sunday arrival, we moved rooms 3 times ( Due to smell issues and AC not working). We ended up in room 6003 with a lovely view of the building site ( where the keen workers start at 7am) … we had unpacked by that point and couldn’t be bothered to relocate , the rooms are just ok, but certainly not 5 star, my advice is to take damprid ( we used 4 in 12 days ) and leave the AC on at all times ( ours did break 3 times, but was fixed quite quickly- ask the team to lower the temp to get full effect ) At one point I ran a bath in the room, heard the leak of water and at that time, the room electrics failed. I looked under the bath panel to see that water was covering the wiring to the room. I am no electrician, but I am pretty sure this is dangerous!! ( safe to say, I didn’t bath after that ) |One more point , before I move to the positives. At the welcome meeting, the TUI rep was just interested at selling over priced day trips… no info on the hotel at all. My advice is to speak to other guests as there are other places to book, not just through your rep ( for the same trips) ||Positives - all the staff work really hard, no need to tip all of the time, but take plenty of $1 - $5 notes to tip when you feel appropriate ( very British view ) ||Food - restaurants are all fine, Japanese and steakhouse were our favourites, Italian was the worst. Buffet is good, lots of choice . We personally only had dinner there twice in 11 days, but requested food to be cooked fresh and it generally was if you asked . Breakfast was really good. Some of the food may sit a while, so be selective in what you choose. ||Entertainment was ok. Nothing we haven’t really seen before … starts at 9.30 and lasts about an hour…. We usually remained in the Cubana bar - AC on and great selection of drinks ( on request ) . Make sure you ask for the quality rum, gin, vodka etc as I expect that some of the cheaper mixers are watered down….||Pools are good. Lots of drinks brought to you. Never too packed, pool bar gets busy at the weekends ( very excitable young Americans 18-21 I expect ….) no dramas over sunbeds - a few people hog the same spot everyday, we moved around with the sun and there was always beds with sun and shade. |Staff are really friendly and try to get everyone to join in the various activities ||In the pool, you can experience scuba diving. Well worth doing and I ended up doing my PADI ( and completing oceon dives on a reef and a local wreck ) - 1/2 the price of UK to be qualified for life. I dove with SCUBA CARIBE - really great 121 instructors and I felt safe all of the time, even when seeing a shark in my dive) ||Spa centre is lovely. My wife had the Renova massage (90 mins) and said it was really nice. You can use the pool, ice pool, steam room etc free of charge and it’s a really nice experience if you want a break from the sun. |The gym opens at 5am. It’s got all you need if you want to tick over whilst on holiday. I attended most days around 7 and all machines were free with No waiting. The gym is at the spa centre. ||Casino - had a look. Staff were rude, tables were busy with semi professional gamblers who hogged the tables… we wanted a few hours of fun, but gave up after about 30 mins. ||Beach - really nice and sandy - water is cool in the sun. There are plenty of sun beds and a nice fresh breeze. Nice to go for a walk early morning… in the evening, be mindful of the sandfly’s and bites ||RIU parties - pink, jungle and neon… well worth a look. We are in our 50’s, our kids of 19 and 21 would have loved it ….lots of young excitable Americans youngsters bumping and grinding whilst getting smashed on booze …. We did about an hour, then decided we had seen enough… but each to their own … young persons seem to enjoy it |Last advice - don’t be tempted to get in the pool ….not sure many people leave to go to the toilet!!…||Overall, holiday is what you make it, but if you want a 5* experience, this is possibly not the hotel to book in the DR. It’s a shame, as I am told this was revamped last year…. Still needs changing in plenty of areas . I am not sure I would book a RIU again, but on speaking to a few people, I am told there are plenty of quality RIU hotels

The rooms are extremely hot even with AC. House cleaning left our room OPENED while we were gone and staff didn’t care (read about this in other reviews). Requests take very long to get answered or don’t get answered at all. We had to go search for our ow towels and things we needed. Room was infested with ants. The food is just ok. The pool party was fun. Not the worst hotel but I would not recommend or ever return to. The beach is beautiful but there’s NO umbrellas you have to find shade under small trees and it’s pipin hot. This hotel should definitely be cheaper based on the experience you’ll have. Please guard your belongings!!