Hotel Riu Palace Macao

The only reason I gave this a one star is because you cannot give a lower rating than this. While the service and the people here are great, do not ever stay in this resort. The resort is aging, the rooms are subpar in regard to maintenance and general upkeep. There is peeling paint throughout the room. There was no toilet paper holder on the wall, which means you either have to put the toilet paper on the floor in front of you or reach around to grab it from the wall behind you. There was a smell of sewage coming up through either the shower or one of the other drains.The air conditioning in some of the rooms is lukewarm at best. Also, They have a tendency to overbook. We were supposed to be in an elite club room. Our first night they upgraded us to a suite which is much appreciated. Upon being moved to another room, preferably an Elite Club room, we ended up taking another suite. This was because the only elite club room, which we had a reservation for by the way only had two beds instead of one that we had reserved. The suite is where we ran into the air conditioning issues. If you work hard to enjoy nice vacations and expect reasonable accommodations. Do not ever stay here. Spend the money and stay someplace with better accommodations.

Girls trip in April! The resort is very nice but we went during storm season and saw the pink moon. The room AC worked hard to keep up. We received great service and met some wonderful people along the way. The nightly entertainment was great. My masseuse could’ve given a better deep tissue massage but she didn’t speak English which was a little frustrating but the pool and massaging fountains on your neck, shoulders and back was so relaxing! I want one in my house!

RIU Macao was fantastic! The service was top notch! Incredible nightly entertainment! The food was absolutely phenomenal. The only complaint is the pigeons that were on our balcony roof did not allow us to use our balcony due to the smell. Other than that everything was perfect!

We had a lovely week at the Riu Palace Macao. The level of hospitality we received was beyond any of our expectations. The staff were very attentive and friendly, always greeting us with a warm smile. We never felt neglected and most of our needs were anticipated without us needing to communicate them. The rooms were very clean and modern and tended to each day by a wonderful housekeeping crew. The food was good, nothing too fancy but always fresh and with plenty of variety. We were especially impressed by one of our regular beach servers, Zorilla. He went above and beyond to tend to our needs and kept us endlessly entertained. His bubbly personality and infectious energy made us excited to return to the beach each day. Lastly, the entertainment team were incredible and ensured that there was never a dull moment all week.

What an amazing time. Resort was nice and clean. Dinner options were great. Really enjoyed steakhouse and buffet offered a good option of food as well. The pools were great and never that crowded. Drinks were great as well. Wide variety and bartenders were very knowledgeable in each. Staff was super friendly and great overall. Rooms were clean and very sanitary overall. Beach access was great and always plenty of chairs. Overall great time and all would enjoy if looking for a low-key resort or club this has both

Spent a week at Riu Macao! May 5th-12th. Overall it was amazing. Check in wasnt very friendly though, he pretty much told us we get what we get for a room. And noone brought us a drink or brought our bags to the room. Our room was nice, it was mostly clean, a bit rusty in spots and could be cleaner. But overall good! Room cleaners were great everyday, the staff are absolutely amazing here! Even with the language barrier. They went out of their way for us!! The beach is absolutely PERFECT! A little bit of seaweed but the staff clean it every morning. It's not a huge resort so it's easy to get around. There was a beautiful gym and spa you can use for free. A casino, and you can visit RIu bavaro, bambu and the punta cana palace. The food court at Bavaro is amazing. Drinks were great and not watered down. Now the food. It was good but not great. No complaints but I have had better. Buffet was repetitive, A la carte was not the greatest. None of it looked like it did on the app menu. But It wasn't horrible. Daytime there is lots to do, music and games. The Riu parties at the riu complex were SO fun!!! My favorite part! We had a great time here.

Just got back today from Riu Palace Macao in Punta Cana. The hotel was nice and had no issues with our room. The location was great, it’s was only 150 yards from the beach. Housekeeping service was exceptional, these ladies worked hard on cleaning our rooms in a timely manner. Now onto the the service: I certainly do not want to rate all of the service as bad but a lot of the service members were very unprofessional. I would see and hear them talking about guests, particularly when a woman would walk by in a bikini. I actually saw one of them sticking his tongue out and performing a licking type action behind her back. I also found some of the bartenders to be extremely rude and others to be super friendly. Again, I’m not bashing everyone but unfortunately a few bad apples can ruin a bushel. We were poolside most of the week and very rarely did a server come by with drinks and I tip very well expecting a quick return for my next round. Again, if I was wearing a thong bikini I would’ve been served all day. I also saw a service member bringing out shots and doing multiple shots with the young female hotel guests. Very disappointed in the poolside service and the actions by some of the service team.

I will definitely go back to this hotel room was clean. Staff was very pleasant Overall . people were nice. Food was OK at the buffet went to the steakhouse. Steak was great. Also Thai Food was amazing ,a little on a sweet side. overall experience was amazing. I give it a five.