Hotel Riu Palace Macao

We stayed for two weeks during January 2026. It is a nice hotel and the better choice of all the RIUs for adults, very nice pool and beach. Drinks are pretty decent, but often will find them too sweet and limited selections. Restaurants are seriously hit and miss, will go from lovely starter to awful mains and inedible desserts, Krystal was by far the best - if you go to the steak restaurant go for medium (medium-rare will be purple and if you send it back they cook it to death). The best food is where it is prepared fresh as quite a lot was pre-prepared and kept warm (not hot). Rooms are grand with good showers, couldn't complain much at all aside from I think some rather large Americans had been sleeping in the bed we got as it had two valleys in the mattress.... Overall, I would recommend this place. Despite the imperfections we still had a great time, the pools are great, the water park is the perfect size and no queues, and it is much nicer than any other resorts we saw when heading out on day trips. The staff are generally great, no complaints at all there. It is hard to have a bad time in such a beautiful area, but there is no town nearby so be ready to stick around the resort. It is rated as a 5 star hotel, but that is not really the case. It's 5 star in comparison to most other things available in the price range.

I visited during Christmas and New years with a group of six people and I'm glad to say that Hotel Riu Palace Macao has greatly exceeded our expectations! The hotel grounds were immaculate, incredibly clean, beautiful, and very pleasing to the eyes. The hotel screams luxury as soon as you walk into the main lobby. The food was amazing. I would say that buffet is the best restaurant, especially on New years eve. Pepe's grill and the sports bar were great places to grab a quick snack on the go. The wings at Pepe's were super delicious as was the burger at the sports bar. I recommend going to Kabuki the Asian restaurant, and getting the pad Thai. It was the best pad Thai I've ever had anywhere! The coffee shop near the buffet also made awesome cappuccinos, lattes, and other tasty treats like banana loaf bread and cheesecake. The service we recieved from the staff was incredible! Everyone we interacted with was friendly and eagar to please. This includes the servers, the bar tenders, the cleaning staff, and the front desk. We had an issue with a broken shower handle in one of our rooms. After talking to the staff at the reception, the shower was repaired in a timely manner. Riu even sent an email asking we were happy with the repairs. The rooms were very spacious and very pleasing to the eyes asthetically. The beds were also very comfortable. The mini bar with included liqaur, beer, pop, waters, and acqua con gas was a nice touch! The entertainment was also awesome! The nightly shows were fun (especially the rock show). The casino and the nightclub were also great. The Neon party was awesome too! The beach was the best part and is were we spent most of our day. The beach was very clean and the chairs were never in short supply. Overall, this was an amazing all inclusive resort. I would return in a heartbeat. I can't believe the time went by so fast. I already want to go back.

My wife and I just returned from a wonderful 7-night stay, and we couldn’t be happier! The resort is absolutely stunning – the grounds are immaculately maintained, lush, and spotless everywhere you look. The dining was a real highlight: every restaurant we tried delivered delicious, high-quality food with plenty of variety. Even after a week, we never ran out of great options. Evenings were never dull – the on-site entertainment was fantastic, with live music, shows, and activities that kept the energy up without ever feeling overwhelming. From the moment we arrived to the day we (reluctantly) left, everything felt perfectly taken care of. We’re already talking about when we can come back. Highly recommend this resort to anyone looking for a relaxing, beautiful, and fun getaway!

My stay at RIU Punta Cana Macao was absolutely wonderful. The resort itself is beautiful, the rooms were clean and well maintained, and the staff was incredibly friendly and welcoming from start to finish. I stayed in a swim-out suite, which was definitely a highlight—clean, spacious, and perfect for relaxing. This was a girls’ trip, and it was a much-needed getaway following an unexpected loss in our family. The resort provided the perfect balance of relaxation, comfort, and fun, and it truly helped us unwind and reset. The food exceeded expectations. Pepe Grill was amazing, and honestly, most of the restaurants on the resort were a 10/10. There was great variety, and everything we tried was flavorful and well prepared. Overall, RIU Punta Cana Macao delivered an excellent experience. I would absolutely recommend this resort and would gladly return in the future.

Returned to the R.P. Macao for our annual winter break and had a wonderful vacation. For us, the location is unbeatable with the hotel's private section of beach with natural shading from the numerous palm trees. The staff at the hotel are all wonderful and are genuinely pleased to see you again. I really don't know how they remember guests from year to year but they always make your stay feel special. The food, although nice enough. did not seem to be as exceptional as in previous stays. You can always find yourself a tasty meal but cuts seem to have been made to the chef's budget this year. One major disappointment was the general lack of dress code for evening dinner. Every night we had to endure guests using the buffet dressed in nothing more than swimwear or minimal coverups. Only once did we see them asked to leave and dress more appropriately. This rather spoilt our evening experience and we feel that the more senior staff should be doing more to maintain standards.

We are very happy with our stay at Riu Palace Macao. This was our second visit, and once again the hotel fully met our expectations. The food was excellent, with great variety and quality, and it’s clear that the kitchen staff put a lot of care into their work. We would especially like to thank the entertainment staff Richard and Koko (Urne),Oni,Elieser for their positive energy and for creating a wonderful atmosphere. Special thanks as well to the waiters Rigual, Adonis, and Neury for their hard work, friendliness, and attentiveness. We would gladly return again and highly recommend Riu Palace Macao for a relaxing and memorable vacation. At the pool bar, the quality of cocktails noticeably depends on tipping — without tips, the drinks are often made much worse. We would gladly return again and highly recommend Riu Palace Macao for a relaxing and memorable vacation.

6th time staying at a RIU and this was the WORST one by far. The 5 star reviews you are seeing must be fake because some of the staff were so rude and you are only treated properly when you have cash in hand ready to tip. Airport lost my luggage when arriving so I had instructed them to just bring it to the resort upon finding it (which they were happy to do). I finally get an email that it is arriving but the head of security would not let them through to hand me my suitcase for some reason so I had to walk 15 min to go get it or told to pay for a taxi...Never seen that in my life. My girlfriend's birthday also didn't get any special decorations after I had specifically spoke with them at the front desk to have arrangements made which they agreed. Food is not labeled at the buffet so if you have allergies to something...Goodluck. I am very easy going and can see past the bad and still make the best of it but this.... I also usually bring a few hundred dollars to tip as it is the holidays however I have never witnessed such a terrible experience. Entertainment by the pool was mid at best. Food was like a 3/10 (Generous) Room service was pretty good though! People work extremely hard to save for vacations and it should never end up like this. I can Guarantee that upper management in RIU would never allow this type of service to reflect their brand because they do have great resorts usually but this one SHOCKS ME. THEY DON'T EVEN HAVE A FIRST AIDE KIT..

We spent six nights at the Riu Palace Macao in Punta Cana, and overall, I wish I had taken some of the other reviews more seriously, as I probably would have chosen a different destination. Pros first: The parties were absolutely amazing. If partying is the main reason you’re booking an all-inclusive, Riu definitely delivers. The Neon Party, Jungle Party, and White Party were a blast and far exceeded our expectations. The beach was also beautiful—yes, there’s always some seaweed, but it was minimal, and some days there was none at all. The food was another highlight. We were warned by many people not to eat fresh food, seafood, or ice in the Dominican Republic, but we ate everything and never got sick once. The buffet staff were friendly and pleasant, and overall the dining experience was great. We had a junior swim-up ocean view suite. I loved having the swim-up pool, and it was kept very clean. We also did not see a single bug anywhere in our room or around the resort, which was a pleasant surprise since I was expecting otherwise. Now the cons: The liquor was honestly awful—the lowest quality I’ve ever experienced at an all-inclusive resort. It tasted like rubbing alcohol, which was surprising given we’ve stayed at resorts in other countries and never experienced anything that bad. The room had a strong, musty smell for the entire trip. When we got home, every fabric item we brought—clothes, bags, everything—smelled terrible, which was extremely disappointing. The front desk staff really turned me off. They were rude, short, and overall not pleasant. There was no warmth or friendliness, and they rarely smiled. In contrast, the buffet staff were great. We were also surprised by how little English was spoken around the resort, especially among staff. This isn’t meant to sound entitled—we’ve traveled to countries like India, Jamaica, and Costa Rica, where communication was much easier. It just made things more difficult than expected. Lastly, the entertainment staff was just okay. Some of them didn’t smile once the entire trip and seemed uninterested or unhappy to be there, which affected the overall vibe. Final thoughts: If you’re booking for the parties, food, and beach, you’ll likely have a great time. However, between the poor liquor quality, musty rooms, and unfriendly front desk staff, this resort missed the mark for us, and we wouldn’t return.