Hotel Riu Palace Macao

I stayed at this resort for a week with my son and his wife on their honeymoon for their wedding, and we really enjoyed it. It had been many years since I'd visited a resort since my son lives in the Dominican Republic, but I loved the entertainment. It wasn't too noisy, the music was excellent, and the shows were great. DJ Pedro was very helpful at the disco and did a fantastic job with the shows. He was very friendly and gave us all the information about the parties and everything related to the training, speaking very good English, unlike many of his colleagues whose English level is quite low. Overall, I liked everything.

This was the 2nd visit to this resort in 2 years! We chose this resort because our visit in Jan 2024 was so good and we knew what we were getting. This year did not disappoint! The resort was clean, from the pools, to the rooms, to the eating areas and the entertainment area! The shows were phenomenal each night and I even won a Riu hat playing Michael Jackson trivia! The gym was clean and had a good array of equipment to make it easy for me to maintain my workout. The wellness area was clean and quiet and the 2 massage therapists did amazing during our couple's massage. The entertainment crew does a nice job all day every day. The only downfall was the buffet food was not piping hot when we arrived at 6pm when it opened. We would typically eat later but we were with family who prefers to eat earlier. If later in the evening, it was piping hot and the restaurants were always hot! I saw some of the same faces that I did 2 years ago and that really made the visit even better. Thanks to all of the staff for a memorable holiday.

6th time staying at a RIU and this was the WORST one by far. The 5 star reviews you are seeing must be fake because some of the staff were so rude and you are only treated properly when you have cash in hand ready to tip. Airport lost my luggage when arriving so I had instructed them to just bring it to the resort upon finding it (which they were happy to do). I finally get an email that it is arriving but the head of security would not let them through to hand me my suitcase for some reason so I had to walk 15 min to go get it or told to pay for a taxi...Never seen that in my life. My girlfriend's birthday also didn't get any special decorations after I had specifically spoke with them at the front desk to have arrangements made which they agreed. Food is not labeled at the buffet so if you have allergies to something...Goodluck. I am very easy going and can see past the bad and still make the best of it but this.... I also usually bring a few hundred dollars to tip as it is the holidays however I have never witnessed such a terrible experience. Entertainment by the pool was mid at best. Food was like a 3/10 (Generous) Room service was pretty good though! People work extremely hard to save for vacations and it should never end up like this. I can Guarantee that upper management in RIU would never allow this type of service to reflect their brand because they do have great resorts usually but this one SHOCKS ME. THEY DON'T EVEN HAVE A FIRST AIDE KIT..

Easy check in process. Friendly and helpful staff. Rooms were clean. It’s a humid environment so the rooms felt initially musty but with fan and AC it went away quick. Food, beach, entertainment, and service was good. I would go there again. I do think the entertainment crew could do a better job with the pool/aquatic exercise daily group. Other places I’ve been to have better/more lively music and instructors for these daily pool exercise groups.

I had a very pleasant stay at this hotel. The service was excellent—staff were attentive and helpful throughout my visit. The dining experience was impressive, with complete meals and a wide variety of restaurants to choose from, catering to different tastes. My room was spacious and comfortable, and I appreciated that housekeeping cleaned it even twice a day, which added a touch of luxury to the stay.|However, one issue stood out: there was a noticeable damp smell in the room. This significantly detracted from the overall experience and is something the hotel should address promptly. Fixing this would elevate the stay from great to exceptional.

We had an amazing stay, our first time at an all inclusive resort. Perfectly located right on the beach, great buffets with all varieties of food. The staff were incredibly kind and helpful, can’t stress enough how they made our trip such an amazing experience. Only complaint was that the rooms were extremely musty, some pillows showed mold when the cases were pulled off, our passports began to fold, and our clothes would be wet if left on the table surfaces. I guess can be expected staying in a humid environment, but definitely would still come back to stay again!

TUI All Inclusive 9th December 2025 to 23rd December 2025|Location fabulous - close to airport and great beach.|We went for the run up to Christmas - absolutely no Christmas atmosphere (unlike other hotels we have stayed in at the Dominican Republic, at the same time of year)|Only place there was “any atmosphere” was at the swim up pool bar - unfortunately it was so intimidating with very drunk, very loud guests so we never went in there. |This was so disappointing as we always liked to have a quick drink on the way back from the beach, unfortunately we didn’t feel comfortable at this hotel!|Rooms and house keeping teams were excellent.|Unfortunately we had some really noisey guests next door who fought loudly both in their room and at the door of their room for the first two nights and then partied on the 3rd night with other people in their room until 4.30AM. |It took 3 calls to reception over a 2 hour period on the third night to quieten the room down.|Apparently there was NO security staff available. We reported this to customer services who said they would send them a note, they looked to see how long they were staying and found that they were checking out the next morning, so they said let’s see how it goes (no offer to move us to another room after 3 nights of hell)|Food: first 2 nights the food was ok, then it deteriated drastically after that! |Very repetitive food even on the themed nights and always cold and overcooked. |Lots of casserole type dishes, obviously using up yesterdays left overs!|Most of the Ala carte restaurants had limit menus which were the same as the normal buffet with the exception of the steakhouse, only advantage being was table service. |I went to the buffet one night and had a burger, supposedly the same as I had eaten previously only to find it was certainly not the same as previous, it was the same as we used to have in the 1970’s out of a tin - absolutely disgusting, so we got up and went to the steakhouse. In there I ordered an Aberdeen Angus burger only to find it was exactly the same as the one I’d got in the buffet - rubbery outside and processed meat inside!|My wife had food poisoning on day 5 of our holiday, after which see could only eat bread, toast and bananas and drink only bottled water. We understand my wife wasn’t the only guest to go down with food poisoning!! |Service staff in the restaurants and bar were very much hit and miss. |Entertainment was at best indifferent (4 decent nights out of 13, coinciding with the non RIU PARTY events. |Overall the weather made the holiday acceptable. |That was our last visit to the Dominican, due how we feel about the quality and the diminishing customer service standards. Certainly deteriated since our previous visits.|It no longer caters for our type of winter holiday.|In my mind the hotel seems to be managed by generally inexperienced staff, basically needs a shake up from top to bottom.|The only staff who really shined were the housekeeping staff who did a great job!!

Everything was so clean. Entertainment was great. Urna (CoCo) is amazing at his job! He certainly knows how to get the crowd going. Elite dinner club was amazing as was the Elite bar. Asian was very good as the buffet was. The other 3 restaurants definitely could use improvement in their food quality and service. Pools and beach were beautiful and very clean.