Hotel Riu Palace Mauritius

We had an amazing stay at Riu Palace Mauritius! The Elite rooms were absolutely worth it—spacious, well-appointed, and with extra perks that made the experience feel even more special. The reception staff was very accommodating and exceptional. The service was wonderful everywhere but especially at the Elite Pool Bar, where the team made us feel like very welcomed with great cocktails and friendly service. The staff at the Waterfall Bar were just as wonderful, always attentive and welcoming. A huge shout-out to Ronaldo, the chef at the buffet, his dishes were incredible, he accommodated my friends dietary requirements and you could tell he truly loved what he did. Eric, the head of entertainment, kept the energy high with fun activities and shows. The cleaning throughout the resort was impeccable, and our room was always spotless. Overall, the staff and attention to detail made our stay unforgettable. Highly recommend! We will be back!

Amazing place ! We really had fun. Thank you for the profesionalism. The massages was wonderful! The chefs were incredibly friendly, patient, and delightful, making our dining experience even more enjoyable. The pool attendants were equally pleasant and attentive, adding to the overall fantastic experience. Luna

The first thing that comes to mind when describing my experience at Hotel Rio is a slogan we use in the Czech Republic: Polished poverty. Our stay at this hotel feels like a waste of money. Mass catering, mass entertainment, and, of course, a mass approach to guests as a result. The hotel advertises all-inclusive services, which include experience restaurants. However, you need to book them through the hotel app, which either doesn’t work or shows that all restaurants are fully booked every day you try to make a reservation. One evening, we went to one of the restaurants, and the staff told us there were definitely tables available for the next day. So, we went to the reception and asked the receptionist to make a reservation. I explicitly told him that the restaurant was fully booked that evening and that we wanted to reserve a table for the next day. However, the next day, I saw a notification in the app asking me to rate the restaurant. It turned out that the receptionist had made the reservation for the same evening when the staff told us they were fully booked. This is simply incomprehensible to a normal person. The next day, we requested laundry service through the app. A housekeeper came to the room and gave us a laundry bag but was unable to tell us whether the service was included in the all-inclusive package or was an additional charge. We figured out ourselves that it was a paid service a we were willing to accept it. Nevertheless, we placed the bag with dirty laundry and filled Hotel form on the bed in the morning, expecting someone to pick it up and wash it. In the evening, when we returned to the room, the bag of dirty laundry had simply been moved to the table across from the bed. So it was my worst hotel experience in the past few years.

Our stay was perfect, but what really stood out was the exceptional customer service, especially from Vikish. He was always available and eager to help us with everything, whether it was answering questions about the hotel or assisting with a personal issue we had. His support made a big difference in our experience. The hotel’s facilities are outstanding—everything is modern, new, and well-organized. The hotel app was incredibly useful, allowing us to easily book dinners at the specialty restaurants and stay updated on the daily activities. The buffet restaurant offered a great variety of dishes, and visiting the spa was definitely a highlight of our trip. I also celebrated my birthday during our stay, and the hotel went out of their way to make it a memorable occasion.

Stayed in the Elite club rooms (4106) (20-30 January) and it was well worth the money, lovely suite with fantastic sea views spotlessly clean. Elite pool and bar were superb couldn't fault them Lill needs a special mention, was a pleasure to meet this man nothing was too much trouble for him very knowledgeable polite and courteous made our holiday so relaxing he's a credit to Riu Palace Mauritius. If your thinking about booking this hotel just do it you won't be disappointed.. Mark & Tracy

Amazing fun place , we had a blast ! The fact that no kids are allowed is magical ! You can fully enjoy your stay ! And if you have friends who have kids they can just be around the corner but not too close to annoy you 🤭very good service and great cocktails ! The massage was not that good but it did the job , however i think they can get better at that! The staff around the hotel was adorable and all the shared bathrooms were super clean ✨!

(December 2024) My husband and I had an amazing time at RIU Palace (adults-only). The hotel is very close to Le Morne Mountain and has spectacular views. Our room had a small pool and it was very big and comfortable. The room was serviced at least twice a day. We never run out of drinks, water or food - the minibar was always refilled. The bars had an amazing service. We never queued to get drinks and the drinks were always good. Food at the restaurant and bar was good. The only downside was the low variety of protein options. Beach was beautiful, however at some days very windy. Lots of shells on the sand and sea, so using a beach shoe is recommended. No seaweed seen. Staff were very friendly and helpful. Check-in was quick and we received all the information from the hotel and activities. Pools were always clean. Bathroom and showers close to the beach and pools. The gym is shared with the other RIU hotel and small. It gets very crowded and hot in the morning. A bigger gym and/or a gym at the RIU palace would be more suitable. I would definitely recommend it and go back. Very good value for money.

We stayed at RIU Palace in November for our honeymoon and had the most wonderful stay we did not want to return home . Staff are so friendly and work so hard - our favourite waiter was John he always went above and beyond and always had a smile on his face. Really great that allergens were clearly labelled and I was provided with a card for my allergies and dietary requirements. My only criticism is that there needs to be better vegan options in both main hotel and the restaurants - it was very limited and became boring quickly.