Hotel Roemer

We are happy with our selection of this hotel, tucked away on a side street near the Vondelpark. There is a quaint lobby with tables for breakfast and a self-serve bar, as well as an outdoor courtyard. Our room was spacious with a table, bed, closet, safe, etc. The bathroom was equipped with a bath and shower. Service was very friendly. Only recommendation would be for some more color or decorations for our room.

Lovely quiet and relaxing elegant townhouse in a pleasant part of town close to the Vondelpark. Easy to reach by public transport, and in good proximity to many excellent shops, cafes & restaurants, and attractions. Breakfast towards the more expensive side, but staff friendly & welcoming at all times. "Executive Double" room included rainfall shower, and large jacuzzi/jet bath.

A decent hotel in a quiet neighbourhood if you’re looking for a place just to rest after a long day in Amsterdam. 5min walk from the nearest tram station. Staff are really friendly, respectful and speaks good English. The room we stayed in is basically the basement but spacious enough for us. Comes with a bathtub.

Don’t stay here unless you want to get absolutely no rest or sleep and feel miserable the whole time. Our room is in the basement below the lobby and WOW….when I tell you it sounds like someone is herding elephants upstairs every minute of the day I mean it. The ceiling must be made of the thinnest drywall to exist because you can hear EVERY SINGLE THING. Don’t waste your money and PLEASE stay somewhere else. The staff here also acts as if us complaining about the noise is the end of the world. The front desk said to me over the phone; “there is nothing we can do about it” and “I have a lot of other things to do”. The customer service here is absurd. Also they told me they have “full capacity” when I insisted we get a new room but I highly doubt that. They should not let people stay in this room and they should keep it as storage or something because this is ridiculous. I can’t wait to leave this place and I hope you don’t have to stay here. Terrible experience.

My stay at Roemer has its highlights with brightest being their fresh breakfast buffet. Their ingredients are locally sourced from nearby farmers which you can clearly taste and appreciate. We had an issue with our door that was having lock issues. We couldn't lock our door so we called front desk and was first advised that the repairs will be fine first thing in the morning. This was obviously not an option for me so we kindly stressed that we transfer rooms. They moved us to a room that we were told needed to move again in the morning. I suppose it's the small price you pay for smaller hotels they're either limited in rooms or not always as willing to accommodate.

Our all-time favorite hotel in Europe...4 stays. Exceptional location for museums and Vondelpark. Just far enough from the throngs of tourists and still close to the central district. We love the rooms on the backside with their terraces...very peaceful and neighborhood-like (because it is in one). But, best of all are their staff! The incredibly accommodating peeps at this institution and par excellence only. We'll be back on our next foray across the pond. Hasta luego Amigos...

I enjoyed my 3 night stay at Hotel Roemer. The bed was comfy, room was spacious, shower was great, & the AC was perfect. The black tiles and counters in the bathroom can leave a white residue, but the room was clean. Hotel Roemer is in a perfect location in Amsterdam - just a two minute walk from the Leidseplein tram stop. Even if you don't purchase tram tickets, it's easy to walk to all the great sights from this hotel. The staff here is very helpful - maps, directions, ordering your 6am taxi transport to the airport... they are great!

We only stayed in Amsterdam for one night so we came to the city pretty early. The two guys at the front desk barely greeted us when we arrived. from the start it felt like we were more of a bother to the staff than appreciated hotel guest. Working at a hotel myself for a few years and in the service industry my whole life has made me very aware of details. The first thing I noticed was the state of the two guys behind the desk. They looked like the just got out of bed. Their shirts were not ironed, their nails were long and dirty and their hair was barely combed. add to that that the floor and the walls of the front desk area looked like it hadn't been properly cleaned in weeks. We were a group of nine people and had booked 6 rooms in total(some of us sharing rooms). Eventhough all the rooms were supposed to be charged on one credit card we had to do one transaction for each room. and everyone who's ever done travel expense knows how much more work this creates. Ones all of this was sorted we put our luggage away in a closet since the rooms weren't ready yet(which was totally fine). After a few hours of Amsterdam we came back to get settle in to the rooms. When we arrived at the hotel the same guy from before was still behind the counter. We asked for our luggage and he just opened the door for the closet and let us take out our own luggag, without checking that we actually took the right bags(anyone could take any bag or suitcase they wanted). Once we got our bags and the room keys we headed up to the rooms. Two of the guys got keys that didn't work, one of the females in our group got a key to a room that was already occupied. Everytime one of came down to the front desk again to ask for them to fix their mistake we got met with an attitude like we were asking them to run a marathon hungover. We overheard the manager telling his employees to charge us five euros if we asked for anything else. The rooms were of good size but not very clean. I can only properly speak for my room but that was horrible. It smelled a bit funky, the walls looked like somebody had splashed water on them, it was dusty and the drain in the shower had enough hair in it to create a nice rapunzel wig with. The only thing that almost stopped me from writing this review was the gentleman at the front desk that was working the afternoon when we left around 17.00 on the 21st of september. He was very helpful getting out luggage and event though he had a big group arriving at the same time he managed to multitask and still keep a big smile on his face and deliver great services to us and this group. Big props to this fine gentleman. You should get him to teach the rest of the staff on how to look and behave towards paying hotel guests.

Just okay- would probably not stay here again. The good: - spacious room - temperature of room! Good AC! - out of the ring, and away from too much hustle and bustle of the city, but still within walking distance of everything The okay: - bed comfort, I think beds in Europe just tend to be harder - although the rain-shower is awesome it floods the bathroom and makes a mess - same concept with the double sinks, they are both very shallow and make a mess The bad: - we were on floor -1 and we could constantly here stomping above us. It made sleeping difficult. - check in and check out- we found the woman we dealt with to be the only person in Amsterdam that was not welcoming. She was quite stern and rude.

I suggested this hotel for my work trip because I liked the location and it seemed to have good ratings. My three coworkers and I showed up at 8pm after a long flight and we're asked to fill out check-in paperwork which included our passport number (I'm not sure if the passport number was necessary?). Anyway, after 10 minutes the guy at the front desk comes back to tell us that he doesn't know how it happened but he's overbooked and doesn't have rooms for us. He calls his "sister hotel" which has only 3 rooms and asks if two of us would mind staying in the same room together. No thanks, man. I don't want to get that comfortable with people from work. Stressed, I walked around the corner to Hotel Leonardo (not affiliated with Hotel Roemer), told them my story, and then they offered me 4 hotel rooms for 100 euros cheaper per night than Roemer. Crisis averted... anyway... my comment to Hotel Roemer is that if you're going to give our hotel rooms away, you should at least call first to make sure we're coming. I would never rely on Hotel Roemer again! You should stay at Leonardo... they are cheaper, reliable, and are must more customer service focused. If someone from Roemer wants to contact me and explain what happened, I'll be happy to revise this review. Until then, the 1 star is absolutely deserved.

Loved our stay here! The staff was amazing - Oz, Jose, & Klein were so helpful and made great recommendations. We definitely felt that they wanted our stay to be wonderful. The breakfast was delicious and rooms were very clean

So disappointing.Tried via online, phone and email to make a reservation for me and my family for one weekend. Front desk said email was best for communication, sent several emails to initiate contact. Took some time for them to get back to me. 3 days back and forth via email, with me asking, can I just book a room? And then FINALLY get a hold of someone, and they have no vacancy. The frustration of it all. Back to trying to find a hotel for our trip. I certainly won't be recommending this hotel to anyone.

The service here is outstanding, everytime we passed the front desk we were greeted with a smile! The rooms are quite spacious and quiet, and the hotel itself is beautiful and very modern. Perfect location and walking distance to Central, Vondel Park, Red Light District, and all the museums. Would stay here again in a heartbeat!

If you are in Amsterdam for the museums, this puts you in easy walking distance of several majors. It isn't in the downtown immediately next to the Central Train Station like the last place we stayed, but in the first ring outside the central downtown. We'd stay here again altho it isn't perfect. So the good things were an enthusiastic AC, a bit larger room than typical ones in European cities, a decent firm mattress with duvet, nice pillows, sufficient lighting so you can adjust it to suit, a good breakfast was included (you may need to negotiate this), the area is quiet, and we felt secure with 24-hour front desk coverage and a sturdy electronic lock on our door. The not-so-good thing was the appearance of the bathroom shower which was a black marble like substance which had been stained whitish in places maybe by bleach from someone doing her hair streaks or dunno. Looked like soap stains and insufficient cleaning, but they didn't come off with a real good rub so I figure it was clean enough, but not attractive. The carpet, glass and porcelain things were spotless, so I'm satisfied with the cleanliness. The staff we interacted with were great -- cheerful and positively helpful. We'd probably do it again since we've learned our way around the side streets to get out to the main areas.