Hotel Roma e Rocca Cavour

Out of the 100s of hotels I've stayed at, this is the worst and a giant scam. In the photos for the room we booked, it had hardwood floors and a clean bedroom/bathroom. Instead, we got a room with old, dirty carpet and the bathroom's disgusting. I'll break it down into 3 categories for ease: Cleaniness, Comfort, Safety. Cleanliness: There are stains everywhere in the toilet, like on the sink. And the shower, instead of a glass barrier, is a 3-sided curtain. The shower is very cramped, so as soon as you turn the shower on, the curtain collapses on you and you get hugged by mildew and bacteria. There's also a bunch of mildew/mold on the shower curtains, as is common, but the problem here is that it is cramped so you will keep rubbing it against yourself while showering. Once you survive the shower and step out of it, you'll realize the floor is all wet, because the shower curtain does a poor job of blocking the water, so water will get everywhere on the floor and every time you use the restroom (until the next cleaning), you'll be stepping on either puddles of water or wet towels. Comfort: After you shower, you notice the room is very hot despite outside being quite cold. So, you open the window to let cool air in because there's no AC. There's a problem though which is that it's *extremely* noisy. Drunks will yell/sing deep into the night. And last night, they kept singing loudly until 2AM. The courtyard carries noise very well so the drunken, off-tune singing gets channeled extremely loudly, directly into the room. So you close your window and say to yourself, "OK I'll just be hot and try to sleep, at least it's better than hearing very loud drunk noises the whole night." Well, too bad. The windows are single-paned so you still hear people outside very clearly. Miraculously, the people outside stopped singing and you can finally go to sleep, right? Haha, wrong again! The walls are paper thin so you can clearly hear pipes running, which neighbor is showering, what TV shows they're watching, and anyone walking around upstairs. This place is hell and being deprived of sleep is a form of torture. Safety: Inside the hotel is fine. But outside can be quite sketch at night, as is the case near any train station. As the faucets in the bathroom is quite leaky, floors can get slippery if you do not turn off the shower and sink faucets with a vice grip. Could be a hazard there. In Summary: This place has free breakfast! But you'll be fighting tooth and nail with other guests for juice and scrambled eggs, which disappear in seconds when they come out. We booked this place shoulder season, and we didn't even book the cheapest room.

Extremely disappointing experience – unacceptable hygiene issue and poor customer service. My friend and I had a very disappointing experience at Hotel Roma in May 2025. Upon check-in, my friend found the bathroom in her room unusable due to a severe sewage leak, with dirty water coming from the toilet. Despite immediately informing the reception, no alternative room was provided due to overbooking. The only solution offered was to use the public restrooms in the lobby – even during the night, which is simply unacceptable in a hotel of this category. To make things worse, the following morning, the deputy manager was dismissive, impolite, and even suggested the problem might have been caused by my friend – a well-travelled professional and international guest – which we found offensive and inappropriate. Although a full refund was initially promised, the hotel later denied it through Booking.com. Communication with management lacked empathy, and the response we received blamed the guest rather than taking accountability. This incident has caused considerable discomfort and embarrassment, and it speaks volumes primarily about the lack of service culture, hygiene standards, and respect for guests' dignity. It also made me wonder: would the hotel management have handled the matter in the same dismissive and accusatory tone if we had been men instead of women? The attitude we encountered raises troubling questions. I cannot recommend this hotel and would advise other international travelers to look elsewhere for a more reliable and respectful hospitality experience.

Stayed here for 2 nights following a recommendation. Great location just across the square from the Airport Bus Stop. We had a double classic room on the 2nd floor overlooking the square. Lovely bright room with a huge extremely comfortable bed. Very good shower too. We slept with the windows open all night and didn't find it too noisy. The sun streams in in the morning which is lovely. Breakfast was included which was a nice bonus. Excellent decaffeinated coffee! Walk into the centre is about 10 mins. Some lovely restaurants nearby too. Would recommend this hotel to anyone wanting a city break in Turin.

Very nicely located in the middle of the city, only a few steps from the train station but also close to main attractions such as the Palazzo Reale. The hotel is in a very beautiful building and has lots of personality. The rooms are comfy, though, and buffet breakfast was extraordinary. I wouldn't mind coming back. Turin (Torino) is such a lovely city, as well.

I can’t recommend this hotel more. Excellent location right across from the station. Amazing breakfast. Spacious and stunning rooms. Will absolutely be staying again. Not sure why it’s only 3 stars should be more.

We enjoyed a wonderful 3 night stay this month. Absolutely perfect location across the road from the train station and major streets. The staff are all wonderful, friendly polite, professional and courteous. No request is too much for them. Their email communication is also efficient. The hotel is very well maintained and classical in design. The rooms are spacious, the breakfast does not disappoint. I would return to this hotel in the future and would highly recommend it to others. Thank you for our stay.

Hotel room is simple but clean. I stayed there for 2 nights, the cleaning was thorough and thoughtful. At the lobby they provided some snacks and water machine and vases that you could fill with water and take to your room. The breakfast selection was sufficient and adequate. All in all nothing to complain about it. At the rate I got I was very pleased with what I received in return. The location is right opposite the train station and within walking distance to la Roma and many piazzas.

Amazing price to quality ratio for a very large room. Breakfast was also good but I'd still put a barista. They should buy smart TVs for the rooms..