Hotel Rosa D'oro

Am I being punked? Honestly, I booked rooms for 6 people and clearly state that the reservation is for 6 people. I arrive and they tell me that my reservation just covers 4 beds. Of course they can accommodate me for $40 per extra bed. Bigtime scammy!! But I pay it, because I'm foreigner and I'm really tired and just want to lay down. All fixed right? Wrong! This hotel has no heat! 45 degrees Fahrenheit in Granada right now and there is no heat. What in the world is going on here? Really, is this some kind of joke? The property is an old r.i.a.d, which is kind of cool, but scams and no working utilities? Really, your attendants are in the lobby wearing coats. For this reason, I'm going to have to rate Hotel Rosa D' Oro a 1 star. It is a great location with wonderful views and the staff is very courteous "But" if I'd known that this would be our experience after getting lost in the city, stuck in super thin streets, having to walk almost a mile from a parking garage (because the hotel doesn't have parking), I would have skipped this nightmare. We are not all Donald Trump. Some of us are here for that very reason. Do better. *I'm updating the review above. Justine salvaged the visit by providing my family with an alternate room and providing space heaters. I'm still highly disappointed with the accommodations. The original room upstairs was too cold for space heaters. They actually clicked off from running too hard to counter the cold. Actually, why were there space heaters if you didn't know about the heating situation? Bottom line? Avoid this place.

The two stars are for the desk girl Maya. Friendly and helpful. And for excellent location. Too dark. No feint desk at night. No room phones. Small packages of shampoo & jell. Horrible mattresses & unclean.

Polly and I stayed for 2 nights at the end of October. We stayed in room 101 right above the front door to the hotel. Our room was both cold and very noisy! Taxis and buses constantly run by right outside the window. No means of heating and so when we got wet in the rain we stayed wet!|WiFi was almost non existent and our usually reliable EE provider also had very poor coverage in the hotel. Very frustrating!|Despite being in a good location and good value for money we wouldn’t stay again.

Enjoyed this sweet historic hotel! It’s balcony opened to the cobblestone street below afjascent to the creek which we could hear from our room. While it wasn’t super spacious, it was cozy and well appointed. It was a great place to land! I highly recommend for a couple or single traveler.

Beautiful hotel, amazing location, friendly and helpful staff, amazing service. They went out of their way to make our anniversary stay special. Santiago at the front desk gave us recommendations when we first arrived and they were wonderful when we tried them. The room was beautiful and the cute balcony and view were perfectly picturesque. Amazing Alhambra views especially at night. They were nice enough to accommodate our room selection so we got the one we wanted. We were able to easily walk everywhere from this hotel: the Alhambra, Albaizin, Sacramonte flamenco show, and delisious tapas spots. Taxis que in the square just down the street, which made transportation so easy. Just an amazing place and an amazing stay!!! Would give ten stars if I could.

The best about this hotel besides location are the people who work there. Daniela was extremely helpful especially due to our distress upon arrival. Kind and helpful. All three desk attendants were extremely personable, helpful, and kind. The room was clean and comfortable. Also had an elevator after the initial stairs up to lobby. Very grateful for that for our sore knees. It is located between two bridges with a view of Alahambra. Stay here highly recommend and we will be back!

Lovely, fairly simple but clean room on the third floor. We imagined there would be breakfasts, but it seemed like they've stopped doing them, but there was a free Nespresso coffee machine, and it meant we got us out and about earlier. Fantastic location in the city, sometimes a little noisy and busy in the street but that had it's charm too. Staff all very friendly and beds made nicely daily, and wine glasses changed! Had a lovely stay, would return here if coming to Granada again. Recommend breakfast five minutes up and behind, at 4 Gatos.

Fantastic location on the River Darro. Pros- Easy get to all sights, tourist and local bus stops a few minutes walk away. Beautiful old building which comes with the issues of an old building. The room we stayed in was clean, small but comfortable. Air conditioning was fine, water pressure was great and room cleaned everyday. Perfect for short trips solo or as a couple. The front desk ladies were always pleasant, smiling and happy to help. The rooftop terrace was fantastic, simple with wonderful views of Alhambra, and private. Cons- The Internet was working but very poorly, could not connect with a tablet. There is tea and coffee available in lobby but at a cost, if made complimentary it really would have made the stay that little bit sweeter. Having tea making facilities in the bedroom would have been nice also. Constant leak from the roof, which was attended to but never seemed to be fixed. Would definitely recommend for short stays or solo travel. It was great to stay in an Andalusian palace much like the Riads of Morocco right in the heart of the history city of Granada.

We booked back in January /2019 Palacio de Santa Ines through Expedia.com for 2 nights October 9th through 11th /2019. We were told through an e-mail that upon arrival to go to Rosa D'Oro Hotel because the reception is for both hotels.Upon arrival October 9th /2019 we were told that the hotel we booked was not existing anymore (fraud) that we would have to stay at Rosa D'Oro for the 2 nights we had reserved. We were NOT happy at all because we had booked a 4 star Hotel and a Suite as a room at a cost of $199.00 Canadian per night. Rosa D'Oro Hotel is a 3 star hotel listed on Expedia at $99.00 Canadian per night. We mentioned our concern to Maria at the front desk and she said for us not to worry as she do something to satisfy us. I said the only way we would be satisfied would be to pay only one night as we had pre paid as a deposit for one night. " Don't worry I will do something." We believed her. When we left after the 2 nights I reminded her what she had said. Please no worries she said.She asked for us to pay the parking (another fraud) and I gave her my credit card. Big mistake. Without my authorization she took my card number from the parking payment and charged me $199.00 Canadian for the second night.I have no receipt and it has passed on my credit card. Maria is a liar and a fraud. Instead of paying $198.00 Canadian for the 2 nights as advertised on Expedia, it costed us $398.00 Canadian. I have my credit card company on the case and will deal with the local authorities. I have pictures of the room as they will say they gave us an equivalent room. We even had an ant nest in the bathroom and we saw bugs in the bedroom. Please stay away of this hotel.