Хотел Ростов

The staff at the reception was rude and gave an angry face. We had paid for Deluxe room on high floor, while they gave us the smallest possible room on 2nd floor. The room had dust all over it, the bathroom didn't seem clean and the pillows smelled disgusting 🤢. There was no water during the whole day to use the bathroom as well. We have been to many hotels around Bulgaria, and we were not expecting much but the basic hygiene was not even met here. Even 2 star hotels have better level than hotel rostov. We had booked it for 2 nights had to runaway after a single night. If you have any enemies, do recommend this hotel to them they will never bother you again.

The hotel has great location, that’s the only plus.|First of all the lady that checked us in had no clue how to create an invoice, that’s quite important for a business trip. After it took us 10-15 minutes to check (after some travelling that counts for more time taken from your life) we went to the rooms they had prepared for us. They were small and cozy, but.. |The mattress was old and uneven, the mini bar was unplugged from electricity (a few months ago, judging by the smell inside) although there were two bottles of water and three old bottles of juice, so it’s not a big deal. The walls are thin, you could hear the phone notification ringing from the room next door, so “bye, privacy, my old friend”. The bathroom wasn’t really cleaned in quite some time, there was no “sanitized” sign, the shower was leaking, the towels smelled like they may have been washed.. once.. some time ago.. There was no hairdryer in the room, when we got one from the reception there was only one place in the room to plug it, next to the tv AND the refrigerator, which means you can choose the one you need most and use it (this includes charging your phone, laptop etc. ONE place to plug electronics in the DOUBLE room). The phone that could help you reach the reception desk, without going a few floors up and down wasn’t working either, but that’s like a free gym card included, isn’t it? I understand Pleven is not a huge city, but this place should stand up to the standards of a FOUR STAR HOTEL IN THE CITY CENTRE.

Cold rooms! Management didn't made an according set up to the central heating system, which was set on "cold" for the summer season. They should've set it on a heating mode in the cold days of April. Guests are freezing in the rooms for days in this 4-star hotel. Not even a plan B for an electric heater. Very much disappointed.

Horrible! Everything is really dirty, the bathroom door is not closing, elevator got stuck in the first day! One bed has a hole in which you can sink, the walls are very dirty, just as there were drawn over by a kindergarden of children! Better sleep in front of the hotel on the pavement instead of inside.

The main reason for the 1 star review is because the air conditioning was not working properly and in the room was very hot. The summer in this city is extremely hot and you need very good AC. Another thing was that the bed sheet was small for the bed and was getting constantly under me.

No a/c on the rooms on the web its writen a/cChanged room 3 times stuff simple just didnt care could even not refund my money to go to another hotel 42c outside

After researching Pleven, Bulgaria, I discovered the charming Hotel Rostov, and my stay was truly delightful. Nestled in this historic city, the hotel seamlessly blends modern comfort with a rich cultural tapestry. The staff's hospitality was outstanding, providing a warm and welcoming atmosphere. The rooms were spacious and impeccably clean, offering a cozy retreat. Notably, Pleven boasts a rich historical background, and Hotel Rostov's proximity to key landmarks like the Pleven Panorama and Kaylaka Park added cultural depth to my stay. Exploring the city's past while enjoying the comfort of Hotel Rostov made for a memorable experience. I highly recommend this haven in the heart of Pleven.

Receptionist was very good and friendly. Smiled all the time. The room is nice, overlooking the city, historical location. Fridge and ac included. Very nice lobby. Souvenir soap. The room is well maintained and up to standard. Great for business trips.