Hotel Roter Hahn

This is mainly a review of the restaurant We stayed for new year (Silvester) and had the most amazing dining experience. The set taster menu was truly a feast with many additional extras and accommodation for dietary requirements (pescatarian). We had the wine pairing which was excellent with some really unusual and special wines. Service was excellent- prompt but not intrusive, the sommelier was knowledgeable and enthusiastic. Timing was perfect for midnight celebration Breakfast the next morning was delicious and plenty of choice We booked quite late and had a small room. It was fine but a little noisy with other guests as the beautiful old building is definitely not sound proof. Staff were polite and attentive and considerate when we wanted to speak German, ensuring we understood. Location is very central and easy to get to from the train station (one bus). We didn’t spend much time in Regensburg as most attractions were shut on 1st Jan , but will definitely return as plenty to explore. Wonderful way to spend new year

In the middle of the beautiful down town city. Walking distance to all amenities. Amazing service from all hotel staff, delicious and fresh breakfast. We stayed with two kids and the hotel was very accommodating to our little ones. Over all an excellent experience at the hotel.

I like the location and the building, but desinterested hipster vibe from the evening staff, and noise from kitchen ventilation system seriously impedes the experience. Do not accept room 12 before kirchen closes ever, the floor above vibrates, and he very well knew before handing over the key. Was offered another room later, but left for dinner elsewhere and came back after the fans were off. Parking is good, was free with two rooms, the morning staff very friendly and accomodating. The building is cool but the additude needs work, the same goes for the fan motor....

This is a review regarding the restaurant. The staff was super welcoming and very forthcoming. We ordered dinner a la carte and every dish was nothing less than perfect. Beef tartar hand cut, Bouillabaisse with great consistency, for mains fisch and corn poulard and Kaiserschmarren as a dessert. Each one of the dishes was perfectly seasoned with no need to change anything. The staff were very attentive but not obtrusive. Only point of criticism would be the open wine selection which was quite entry level but the selection of bottled wines were okay. Would totally recommend this place if you are coming to Regensburg and yes please reserve a table ahead.

The food is good and fresh. However, the service is very bad. It took one whole hour to get our starters and then another 45 minutes to get the mains, just to discover they brought the wrong dish. We had to wait another 15 minutes to get the right dish. So 2 hours in we could finally have dinner. Except for an apology and perhaps a coffee the restaurant didn't offer anything, though the staff clearly saw how upset we were about the whole experience. From a restaurant at that level, I would expect at the least the wrong dish would be removed from the bill and a manager will come out to speak with us. We won't return.

Horrible place. My wife booked 3 nights at this hotel but she accidentally forgot to cancel the reservation after she found a hotel closer for her business needs. Unfortunately she noticed she had forgotten to cancel the reservation after the very first booked night. She had visited the hotel very first thing in the morning to explain her situation and requested to cancel the two remaining nights which she will not be able to stay. The hotel staff whomever at the concierge was first of all not nice and told her the remaining reservation cannot be cancelled. The staff never explained their policy for no show penalty and denied to cancel the remaining 2 nights. The first reason they gave was that the reservation was not made directly with the hotel but through an agency and since it's past the cancellation deadline there's nothing they can do about the reservation at this point which certainly does not make sense because I've done the same for other hotels in the same city and had no problem. Anyway despite we had contacted the agency hoping to waiver at least a part of the penalty nothing changed. And what's more annoying is that they charged us 138 more euros than what we owe them for the original 3 nights. This weird transaction is being questioned through our agency yet I must say this certainly cannot be a coincidence. I do respect the hotel's policy for penalizing no show cases because that is their right. Yet they certainly should do better explaining their policy to the guests. I cannot help but feel ripped off at this very moment and just wanted to share this worst experience at Regensburg in which I have visited so many times with delight.

This was our first time in Regensburg but we will visit again soon and we will be using the same hotel. The hotel is in the centre of the city and close to all attractions with its own car park to the rear of the property. Access to the car park is through a barrier which has to be lifted by a member of staff. Our room was on the fourth floor but the lift only goes to the second floor leaving you to take the stairs for the last two flights. Breakfast was very good with lots of choice once we found the buffet in a small room to the rear of the restaurant.

This is a good place for a nice dinner in between casual and formal. The food is mostly very good. We found the sorbets a bit lacking though and the vitello tonnato was sliced way too thick. The apple-celery soup was convincing, as was lamb and fish. The thing that bothers me: serving sizes are over the top for a five course meal. There is no way a normal person can eat those amounts of food, and we strongly recommend sharing. Service, atmo and location are great. All in all a recommendation.

I am not exaggerating when I say this was the WORST dining experience my husband and I have had in our six years of married life. We've been to many parts of the world, places both casual and Michelin-starred. Roter Hahn simply failed on every level of the dining experience. We arrived around 7:30pm for a table without a reservation. One was found outside, which we wanted, though guests had just left. The solution was simply to clear the plates - but the waitstaff never came back to clear the detritus from the table top. Another ten minutes later, we are finally given menus, and my husband orders a Martini, which the waitress didn't recognise (it's a CLASSIC drink). She seemed confused and noted down "Martini spritz," at which point he said not to bother and was going to just get wine. I ordered a negroni - not on menu, but also a common drink - and the reply was that the bartender might not know what that was. This is supposed to a top-end hotel/restaurant in a regional hub. The disappointments continued. We then placed our orders for appetizers and main courses. It took nearly 30 minutes on a non-busy Monday night for our drinks to arrive in obscenely large beach-cabana sized glasses with (gasp) enormous glass straws - by a different server, only after I had complained about the delay. Our server finally came back, not with our appetizers, but an unordered amuse-bouche which was a "gift" from the kitchen. One, this "gift" was unexplained - why were we getting it? Was it because our orders were already beyond late? We'll never know. Second, it was simply toasted baguette bread with Bavarian cheese spread (Obazda). Hardly what one considers a reconciliatory move. I nearly despaired of getting our bottle of wine and food until an hour after we ordered, the plates arrived. My husband had ordered the calf schnitzel with asparagus and butter; I had ordered the "Haustopf" with beef and chicken in a mushroom cream sauce. More problems here: -the asparagus was way overcooked; -hollandaise sauce instead of butter was brought to the table; -for some reason the schnitzel had been cut into three small strips and panfried to look like fish and chips, I guess - why is beyond me. For my part: -I had requested the beef be medium. It was cooked well done; -the portion I received was half the size of what one could get literally across the little square at Gravenreuther in Regensburg for the same price. After so many errors, no apologies, and long waits, I could no longer enjoy a meal - which ended up costing us 116 Euros. Fortunately, we had a gift certificate from a friend to offset this jawdroppingly bad meal, but when I mentioned to the wait staff that this was literally the worst meal I've had since living in this city, again: no apology, nothing taken off the bill, just: would you like to pay with cash or card? We're never going back and recommend you not waste your time, taste buds, or taxpayer euros on this establishment.