Hotel Royal Castle

Rating: 0/5I had an extremely unpleasant experience at Hotel Royal Castle Mumbai. The room was in terrible condition, and the most disturbing issue was the overwhelming foul smell of poo coming from the toilet. It was unbearable and made it impossible to relax or even sleep in the room. The cleanliness was subpar, and the overall maintenance of the hotel was disappointing. The staff seemed uninterested in addressing issues, and there was a general lack of professionalism. I would never recommend this hotel to anyone, as it was a completely uncomfortable and distressing stay. Avoid at all costs!

Worst experience ever. Will never recommend this hotel for couples or if you are travelling with family. Had sleepless nights with the strong smell of cigarettes spreading everywhere in this hotel. |Despite paying for breakfast we were allowed to select only one meal per person. On our first night we found bugs and hair strands on the bedsheet (don't be fooled by their pictures). The head shower was very dirty. Toilet tissue were never refilled despite paying for four nights. We had to leave the hotel despite paying in advance.

Worst experience ever!! We had booked 2 rooms for 2-3 days..There were severe issues in the washroom and we had to repeatedly tell them to call a plumber..Had to leave the room so many times for that..The rooms are also very congested and smelly..The sheets weren't fresh at all..The receptionist was quite rude.

Management is good. Very cordial, warm. They did help out to ensure I don't unnecessarily pay more. So kudos on the ethics. They have done quite well in terms of room interiors considering the constraints of the locality. A little more room space would have been good to have.

We visited the hotel last week. The entire staff was very rude & arrogant. There was no cutlery or crockery in the room. When we asked them for the same we were told that there is no restaurant, only a pantry. We were then provided with 1cup for 2 persons for tea, no spoon. When asked again for another set they were very annoyed. Wouldn’t advice anyone to go there, nor will I go even if offered for free. Never seen such arrogance.

Good stay with Great rooms. Feels safe and family oriented hotel. Hospitality is fine. Dnt expect 'A' class service. The staff is really rude with regards to check-out. (It like fine your stay is done now get out.) They call you at the last minute of check-out yelling to leave the room. Obviously we are leaving but if you need the room for next guest you should have the courtesy to inform your guest that we are booked, Please consider being on time and late check-out won't be entertained.

Decent Average stay. Bit over priced. Only thing best about this hotel is its location . They charge you this much only for this but the rooms were not worth this cost. Pet friendly - but they won’t respect it . The receptionist was good and helping . Decent service and food . Wi-Fi was good. Parking is paid ( Rs 300 per day ) the parking was like 500 metres away from the hotel outside a building . Felt safe only. Rooms - It was little smelly when we entered. The air conditioner was making a lot of noise adding to the Street noise from outside. The complementary breakfast was not provided the second day to us - purely the managements negligence - and after a fight they just refunded 200rs for 2 persons. No power backup. There was a power shutdown in the night by 12 30 and they made us wait one hour and easily gave another room after that . We were to shift all things midnight to another place . They never did anything else about it .

Great location and very clean rooms. The water was consistently hot and shower pressure great, which matters a lot and not always the case in similar prices hotels. Located just above McDonald’s and an 8 min walk from ghandi’s house. 20 mins /130INR ride to chow patty beach or the big mall.