Hotel Royal Savoy Lausanne

All in all we had a wonderful stay, great staff, nice room and relaxing Spa!||||We were greeted by the concierge, check-in was easy and we got our room a little earlier upon request. ||||The staff was helpful throughout the stay, the room clean, the bed comfortable.||||The food in the Brasserie Lok was tasty although it was a little overpriced for the meal you got if compared to other fine dining experiences. ||||The Spa area was nice, not huge but sufficient. ||||We enjoyed the little details, like the replenishment of our water bottles, well designed light situation in the rooms, good pillows and strong curtains to keep the light out in the morning. ||||Our room had a balcony with lake and mountain view which was very nice! ||||Few recommendations: ||- during online Reservation ask for the shoe size of the guests to have the perfect sized slippers at arrival. ||||- Different Champagne in the Minibar, maybe subjective, but there are a lot better champagnes||||- blankets for the balcony in the cold months.

Had a wonderful stay at the Royal Savoy Hotel. The location is excellent and very convenient for sightseeing and getting around the city. The hotel itself was comfortable, but what truly made the experience special was the staff. Everyone was incredibly friendly, attentive, and professional, which made us feel very welcome throughout our stay. Highly recommended.

Stayed on business for two nights. Probably the most grand hotel in Lausanne. Very friendly and helpful staff and an excellent room, cannot fault. Room service very pricey and very average food. That seems to be a pattern in Switzerland though so not an issue with the hotel as such. Breakfast was however very good - especially the bacon.

I went on the spur of the moment, and luckily got a 90 signature treatment with Audrey. She gave me one of the best massages ever! I would never hesitate in recommending this spa. Audrey was so wonderful and professional and the receptionists were super, too.

Fantastic location near lake Geneva, 1 min from Metro station ‘délices’, Royal Savoy is a modern, warm 5 star hotel with all amenities. Staff are superb in all aspects. Make sure to enjoy the breakfast with enough time! Great rooftop terrace. Stylish rooms with fantastic beds. Restaurant offers tremendous food, so make sure to try it. I can highly recommend this hotel. We traveled as a family.

Honestly, we couldn't be more happy with the service, facilities, location, exterior/interior design, staff flexibility, spa... pretty everything. Our personal thank you to all the personnel, you are all not just top-notch trained but genuinely kind and helpful by nature. We felt like home, thank you to you. Cannot recommend staying in this hotel enough, only high words and happy feelings. From the family of 5 (from adults, teens to baby).

The hotel is a beautiful building and the rooms are much more spacious and better equipped with automatic bidets, good sized TVs and over looking a beautiful view. The concierge staff are incredible and have been nothing but polite and helpful. The restaurant staff however.. are another story. Some incidents I will not share as they have been resolved however in our last day my children went down 15mins before the closing of breakfast which was at 10:15 (closing is 10:30) and every time they would ask to be served the waiter would tell them “ 5 more minutes” and before you knew it it was 10:33 and when they finally asked the waiter for a third time he responded “sorry we close at 10:30” and what my children wanted was something out of the cold section of the buffet and not freshly cooked food. There is no excuse for this apart from bad taste from the waiter who must have gotten away with this type of behavior several times otherwise he wouldn’t have dared to do this to paying customers at a 5 star hotel in Switzerland! This in my opinion is grounds for firing. The day before that we were finishing our breakfast and it was past 10:30 and the waitress was pulling the plate mat from u see my wife’s plat in an attempt to get us to finish our meal fast so they can prepare for lunch. Either we have an issue with culture shock or this hotels restaurant staff need to learn some customer service tips and maybe some general manners! Other wise, aside from the breakfast experience, the hotel and its staff were excellent. The rooms were spotless and the linens were as clean as can be. The pool is a bit small but does the job. The garden is lovely. I would definitely recommend this hotel .

Beautiful hotel. We arrived with three other couples only to find that we arrived behind two tour buses. The hotel was so overwhelmed that we received no assistance with our luggage and had to a 35 minute wait to check in at the front desk. I returned to the front desk to speak to the manager on duty and the leadership team was diligent to regain our trust over the course of our stay. Time does not reverse and so there is no way to undo what we experienced at check in. But the kind and attentive hospitality that followed suggests that the hotel leadership understands what a five star experience feels like. We appreciated their efforts. The hotel itself is lovely and very comfortable.

One of the nicest stays we have ever had. From the amazing staff, to the gorgeous grounds and building, to the outstanding rooms...it was top notch all around! Highly recommend grabbing dinner on the rooftop and catching a sunset & views of the lake! Can't wait to go back!

We had the most wonderful stay at the Royal Savoy Hotel. Thanks to the loveliest welcome while in this luxurious and beautiful hotel, we felt we were at home. It was mainly thanks to Youssef and Gabriels' professionalism and kindness. Service out of this world is so excellent! The breakfast was remarkable; Youssef and Gabriel organized everything for us. The food was spectacular and delicious, and the service was outstanding. We didn't want to leave. Now we can't wait to come back. Highly recommended! Don't hesitate to book your stay there; we will do it again very soon.

Lovely hotel! Very modern inside. I had the room on the new side of the property and I enjoyed it. The room was very roomy! I loved the fitness room and the pool was very very nice! Great for workout laps and water massages. I also highly recommend thw hotel's restaurant.

Stayed here one night after leaving from Paris and day stopping in Besancon. Staff is amazing and welcoming and fluent in English and patiently entertained my attempts in French. Had dinner in the lounge and food was great. Front desk staff amazing and offered us breakfast after the spot we went to in town was closed. Concierge gave us excellent help on how to travel to the chateau de chillon and recommended the Christmas market in Montreaux on our way back which was wonderful. Made our one day stop in Switzerland a highlight for sure.

I would say the food is very good, and I will definitely refer to others and I would come back, but I must say the device is so bad, you will wait for a long time for your water, your butter, your wine and everything. I wouldn't say they purposely do it, but this restaurant have very few severs So they could not cover all the tables. But anyways it's still worthwhile to try and the price is very reasonable for what you have on the table. The wine list is very good, and very reasonable priced.

The recently renovated hotel is a gem to stay at. And I haven't even tried the spa yet !!!

Amazing place, in the summer try the roof top terrace (sky bar) absolutely amazing ! Restaurant downstairs is delicious, the personnel is very attentive, would definitely recommend this place for fine dining.

Haven't stayed at the hotel (although it looks lovely) but went in for a Massage treatment with Joy and she is AMAZING. I went in with so much pain and after 50 minutes with her, came out feeling like a new person. The spa is nice and clean, very large and everyone who works there is fantastic. Definitely recommend.