Hotel Sahara Star

I recently had the pleasure of staying at Hotel Sahara Star, and it was truly an unforgettable experience! From the moment I stepped into the hotel, I was mesmerized by the stunning architecture and luxurious ambiance. The dome-shaped atrium with lush greenery and a serene lagoon is simply breathtaking. The rooms were spacious, well-appointed, and immaculately clean, offering a perfect blend of comfort and elegance. The staff was incredibly warm and attentive, ensuring that every aspect of my stay was flawless. The variety of world-class dining options exceeded my expectations—each meal was a culinary delight! The hotel’s proximity to the airport makes it an ideal choice for travelers, yet it provides a peaceful retreat away from the city's hustle and bustle. Whether you're visiting for business or leisure, Sahara Star is a five-star haven that truly defines luxury and hospitality. Highly recommended! Can’t wait to visit again!

Hotel Sahara Star-The hotel is undeniably beautiful, with well-maintained surroundings and a great ambiance. However, the overall experience lacked warmth, as the service felt somewhat impersonal. The property was extremely crowded due to a wedding event, which caused inconvenience to other guests, making common areas feel chaotic. On the positive side, the breakfast spread was superb, offering a wide variety of delicious options. Cleanliness could be improved, as the carpets were quite dusty and in need of a thorough cleaning. Overall, while the property has great potential, better crowd management and attention to detail in cleanliness would enhance the guest experience.

We had to book the hotel for convenience as traveling with my mom. Booked 2 days as we needed to fly an international flight at midnight. Even though we won't stay for breakfast the next day, they didn't offer to give us another meal or voucher. I am surprised as it never happened in any other hotel to me. Overall experience is good, staff are polite and helpful. One star less is for that .

Exceptional service: "The staff at this hotel were incredibly welcoming and helpful throughout our stay". Clean and comfortable: "The rooms were immaculate and very comfortable". Great location: "The hotel's prime location is close to major attractions". Friendly staff: "The staff were friendly and accommodating, willing to help with a smile". Impeccable service: "The impeccable service and hospitality of your staff made our retreat most enjoyable". Cozy vibe: "Loved everything about this hotel! Clean rooms, helpful staff, and a cozy vibe made it a memorable stay". Great location, beautiful atmosphere: "Great location, beautiful surrounding atmosphere, great staff". Excellent service: "The food was good and great value for money and service was attentive and efficient". Spacious and clean rooms: "The rooms were spacious and clean, with amazing views".

We have stayed at multiple rooms in the last week. And we have gotten rooms ranging from really bad with broken bathroom tiles and shabby sheets to a decent one, but none of the rooms are up to the 5 star standards. One of the rooms had a leaky shower area and the whole bathroom got flooded and the fixing was very slow. The best experiences have been checking in and out of the hotel. The staff is very helpful. The food is great as well.

The food here is absolutely delightful, especially for vegetarians, as the menu offers a wide variety of dishes to choose from. Each dish is prepared with care and attention to detail, ensuring a flavorful experience that leaves you wanting more. One of the standout features of this place is the flexibility offered by the staff. They are more than happy to customize the food according to your preferences, making sure that every customer is satisfied with their meal. The staff and waiters deserve special mention for their exceptional service. They are polite, well-spoken, and go out of their way to ensure a pleasant dining experience. Their respectful and attentive behavior truly enhances the overall ambiance of the restaurant. The location adds to the charm of this place. It is situated in a beautiful and serene area, making it an ideal spot for both casual outings and special occasions. The combination of great food, outstanding service, and a picturesque setting makes this place a must-visit for anyone looking to enjoy a memorable meal. Whether you are a vegetarian or simply someone who appreciates good food and hospitality, this place is sure to impress. Highly recommended for anyone seeking a delightful dining experience in a wonderful setting. Also valet service is available. So, a must visit.

Went here for an event. The hotel is conveniently located and has a wonderful ambience inside. Food was well prepared and tasty too. Service however was terrible. Almost as if they purposefully provide slow service to ensure that they save on the buffet costs. Seems like a cheap ploy for cost cutting. In 2 hrs, the team never even bothered to offer all the appetizers available. Just got one appetizer served once and that's it. Had to go hungry throughout the event thanks to terrible service from the staff. I would not recommend organizing long events at Sahara Star where you take their catering services.

This is to share a horrendous experience I had with The Sahara Star, Mumbai and despite my multiple attempts to share my experience, I was talked down, disrespected and threatened to do whatever I wish to do to express my concerns and share it with others. 1 Star (If I could give zero stars, I would!)Hotel Sahara star is an absolute disgrace to the 5-star category—worse than a 2-star lodge. Our stay was a nightmare from start to finish, and we had to cancel our extended booking after enduring two nights of abysmal service.The room, supposedly a "premier" option with a bathtub, was a hygienic disaster. There were stains on the cushions, flies all over, and amenities provided only for one person despite it being a double-occupancy room. Basic essentials like bath salts and bubble bath, which were part of the room’s USP, were missing. When questioned, the staff shrugged it off with "I don’t know; I’m new." It took over 30 minutes just to bring basic items for two people, including an additional glass—absolutely unacceptable.The level of hygiene was horrifying. There were flies in the room, and shockingly, even in the cake they delivered to the room had insects crawling. Yes, insects and flies inside the cake! I have attached pics as well. This was utterly disgusting and made us sick after consuming it. A so-called luxury hotel serving food contaminated with flies? Completely unacceptable.Breakfast was another disaster. We were made to wait 15-20 minutes, and even after that, they kept shifting us between tables as if they couldn’t manage the seating arrangements. The staff were rude, disorganized, and completely incapable of handling guests. The food quality was below average, and their attitude made the experience even worse.The night manager’s behavior was appalling. While we raised legitimate concerns, he was busy fidgeting with his phone instead of listening to us. When we requested bubble bath for the room, his response was, "It’s not in our policy," without even bothering to check. The next day, another staff member confirmed that bubble bath is available, proving the night manager didn’t even know what the hotel offers. How can a 5-star property employ such incompetent and untrained staff?As if things couldn’t get worse, their response to our complaints was nothing short of a joke. After reporting the flies in the food, they claimed they needed 24 hours to investigate. What kind of service is this? Their resolution? A pathetic offer of complimentary food for our next stay. Do they seriously think anyone would return after this horrendous experience?This hotel lacks the basic standards of hygiene, service, and hospitality. It completely ruined what was supposed to be a special occasion for us. To anyone considering this hotel: don’t waste your time, money or your sanity here. This is a poorly managed, unhygienic, and overpriced establishment with staff who have no sense of customer service. Spend your hard-earned money elsewhere.Avoid this place at all costs if you value cleanliness, professionalism, and basic human decency . Absolutely disgraceful!