Hotel Saint Clair - Magnificent Mile

The room is small but adorable. Biggest thing for me is the jacked up HVAC system. It’s winter here in Chicago, the heat comes on but is followed directly by the fan (no off button) so ALL THE HEAT IN THE ROOM TURNS COLD. I called the front desk NOTHING can be done it’s the way they installed the new system. So bring you an electric heater or heated blanket. Cause you’re gonna freeze. There’s no heat in the bathroom either. The valet guy is rude by the way. The automatic door button doesn’t work to enter the hotel. He stood there looking at me struggle with full hands instead of at least opening one of the two doors. I don’t see myself revisiting or recommending this business to anyone. I pray they correct the glitches and rude behavior so the business doesn’t flop🙏🏾

Booked a Superior King Suit for my fiance and I for his birthday trip. First red flag was the janky elevator that barely opened and sooo small. I booked a smoke-free room because I am allergic to cigarette smoke. As soon as we entered the room I was smacked in the face with smoke smell. The rooms are super duper small, like smaller than a studio apartment by far. No way 2 people can fit in the bathroom at the same time. I started checking stuff out and discovered that 1. the shower head looked like it had not been cleaned in a decade 2. the toilet had not been flushed after use (ew) 3. the microwave smelled and looked like it had not been cleaned in at least a week & the fridge had not been cleaned 4. the bed looked very suspicious. I immediately noped out and went downstairs to see if we could get any accommodation. The front desk man said that any additional cleaning services (which is their job mind you, especially before a guest moves in) would be additional fees and they could only set us up with 2 bed rooms. I promptly asked for a refund on the room for 2 nights and for the valet parking. The only reason I gave this a 2 stars is because they were very quick to start the refund process, no arguing or anything. Travelers need to be warned about this place. The photos are outdated as heck it is not the nice place you expect it to be. I’m not sure how they can charge over $100 a night when it’s unfit to stay in. I will say thanks to them for being so prompt and nice about my refunds.

It's just okay. Not great, but definitely not terrible either. When I checked in, they sent me up to a room on the 7th floor but it hadn't even been cleaned from the previous guests. The bed wasn't made, the trash wasn't removed, and it was well past the check in time of 3pm. Fortunately, they had other rooms available with a king bed, so I was upgraded to the 14th floor with a better view. The room is nicely furnished and a good size which is something other reviews trashed. Personally, I think the room is a perfect size. The bathroom however is absolutely tiny. The toilet is so close to the wall that my leg hits it, and the shower is so close that my other leg hits it. The sink is extraordinarily small and shallow which isn't a huge deal, but it's kind of funny looking. The shower looks nice but the water pressure is equivalent to that of a kinked garden hose. The walls are paper thin and the door is not well insulated which makes it very easy to hear everything going on outside of your room, and in our case it was maintenance replacing a light bulb being VERY loud, and a barking yap dog. Excellent location close to everything you could ask for, and the staff are friendly, but I would guess that their communication with the housekeepers is subpar. May stay here again for the right price, but I will likely look elsewhere in the future

Omg the tiniest hotel room I’ve ever been in! No privacy for the restroom in the room. Plus we had a double bed and still we couldn’t walk past each other without bumping into each other! Plus we paid more than the Hilton the night before . The service we received was great and that was probably the best thing it had going!

Do not recommend this hotel at all. I stayed here for 3 nights. The first two nights were booked under my name, and the third night was added last-minute under my partner’s name because we didn’t want to move hotels or deal with luggage and a gap in time. What really disappointed me was the inconsistency at the front desk. When I originally checked in for the first stay, I was not asked for ID at all—they handed me the key card with no issue. But when I came down the next morning to check in for the additional night (which was correctly booked under my partner’s name), I brought my partner’s ID and was told they wouldn’t check me in unless my partner came downstairs so they could “see his face.” I understand verifying the reservation holder—but then why wasn’t I asked for ID when I first checked in under my own name? The policy was applied completely differently, and it left me feeling singled out and uncomfortable, especially as a person of color. Management should clarify the ID policy and ensure it’s applied consistently to everyone.

The location downtown is exquisite! The only staff members that are courteous is Alisha and Will the Manager (not sure if I spelled her name correctly). The rest of the staff that were rude to me have no interpersonal skills or true customer service experience at all. The staff members that were rude to me operate blissfully in their ignorance. The staff members that were rude to me pick and choose who they will be courteous too! Michael is one of the Managers and is a joke! He’s very sassy and quick to hang the phone up in your face like the immature child minded so called man he is. I booked this room on Hopper. The rooms are small but very cute and cozy. The beds are very comfortable so you will get a decent nights rest. The elevators are small but are fast and efficient. If you need to book last minute for a good price this is the place for you. Be aware the valet is not cheap at all. I just want the public to be aware of Michael and the few rude staff members who are a piece of work so I wanted to warn others of those individuals. Only deal with Will and Alisha! Those two kind souls will go above and beyond for you. For those who had a polite interaction with all staff members, I am happy those individuals were treated well like they were supposed to be. Enjoy!

An Absolute Gem in the Heart of Downtown: Hotel Saint Claire From the moment I stepped into Hotel Saint Claire, located perfectly by the Magnificent Mile, I knew I was in for a treat. This hotel is not just beautifully appointed with stylish decor, but it's a true urban oasis. The convenience of having a full bar and restaurant on-site was fantastic, making it easy to relax after a long day of exploring. The room itself was spacious, and the bed was incredibly comfortable—providing the perfect night's rest. However, what truly sets Hotel Saint Claire apart is the phenomenal staff. The morning team was amazing, especially Ebony, who was so informative, patient, and helped me with all my questions and needs. Her bright demeanor started my day off perfectly. The most incredible service, however, came at the moment I needed it most. After having two Uber rides cancel, putting me at risk of missing my flight, Jayla stepped in like a travel superhero. She swiftly found alternative transportation that was not only reliable but even lower priced than the cancelled Ubers. Thanks to Jayla's quick thinking and dedication, I made my flight with time to spare! To Ebony and Jayla, thank you so much for turning a potential travel disaster into a smooth departure and for ensuring I had a very pleasant stay. I highly recommend Hotel Saint Claire to anyone visiting the city; their beautiful accommodations and exceptional service are unmatched!

This is without a doubt one of the best hotels I’ve ever stayed the room was very comfortable and very worth the price. the nice folks there were so caring even letting me and my partner check in at 9:30am because of their dedication to good service and of course they were near magnificent mile so we were able to walk and get good Lyft spots from the hotel also. If you haven’t stayed at this hotel I 100% recommend it to everyone!! 🫰🏽☺️

I stood here while attending a wedding 8/15 - 8/18 .. My room had 2 queen size beds and enough room for us to move around freely. Beds were comfy, and the room was immaculate. Yes, the bathroom door was a pocket slider .. big deal! .. I had no problem with water pressure, and the shower was hot. My son & his wife were staying at a different, more expensive hotel up the street, and his room was very small. He loved ours! The staff was very friendly & knowledgeable about the city. Since this was my first visit to chicago, I needed a lot of help getting around. Denise at the front desk wrote down addresses of various places to visit and even helped me find a salon for me to have my hair done for the wedding I was attending. Chicago, I will be back & I will be staying at the Hotel Saint Clair. Thank you, Denise, and the staff at the Hotel St Clair for making our visit to Chicago a great one. We will be back!

Pros: The staff was very friendly and helpful. Having the valet option and knowing our vehicle was safe was also a good perk. The room was clean. Cons: TINY, slow elevators and only two. The ice machine stopped working twice during our stay. The rooms look a whole lot bigger in the pictures online. The bathroom door was just a slide and gave little privacy. The bathroom sink was tiny, couldn't even rinse a cup out. The shower head had very little pressure. Towels were clearly old and dingy. The hallway smelled awful of marijuana.

They had no hot water. We had to call down 2-3 times for them to turn it on. When on, hot water only lasted 5 min. This was a problem with multiple rooms during the winter. Radiator/AC/Heat was exceptionally loud at night and made big banging noises. Noise from the hallway can be heard perfectly from your room. This is a cheap hotel. Fine for a night but no longer. It was clean and safe. Otherwise, leaves a lot to be desired. We will not be back.

The elevators for one, the are slow they only allow 5 people max limit in them so when you have luggage it takes up space for a person. 2nd the valet people need to do their job and not be so lazy and combative with paying guests of the hotel. And 3rd the coffee bar in the lobby charges for a cup of hot water

Had to pay extra for a mini fridge and microwave in the room. There's no ironing board, you have to share with your floor. People are smoking in their rooms so you'll either smell weed or cigarettes pretty much the entire time you stay. Very expensive for no amenities either!

Great three night stay here starting the day after Christmas. 4 stars just because rooms are so small. We never spent much time in the room anyway, so it was no big deal. We were always out and about,and the location of this hotel is perfect! It's pretty much right in the middle of the Magnificent Mile and close to anything in downtown Chicago. We walk a lot when we travel, and the Hotel St Clair provided amazing opportunities to walk to great places to eat and sight see. Anything outside the area was a simple El ride. We transferred from the blue line to the red line a bunch this trip and even made some transfers to our favorite brown line. Hotel St Clair made everything simple. The staff is awesome. Our views from our room were wonderful. The beds were comfortable. Definitely a hotel I'd like to stay at again.

why took off 3 stars: very very small, hotel sketchy, the hallway was load, and can hear the hospital. if you have 1/2 people on your group it'd be okay. the shower had curly black hairs and beds were stained. why i left 2 stars: good location, quick check in, we didn't have any elevator problems (16th floor aka top floor), had enough towels/toilet paper. lobby was cute had a cafe station (didn't try it as we didn't wanna be in the hotel at all if we weren't sleeping), hotel did have cute charm but don't look too closely *photo included to give you an idea*

This hotel was a last minute find when we had a sudden change of plan. Located conveniently in a prime spot, middle of down downtown and the magnificent mile. Perfectly positioned and easily within walking distance of almost everything. The lobby, the front desk area and the rooms were clean but the rooms are little small. We spent most of the time outside, stayed just overnight and left early morning so we were okay. The rooms are boutique but had the basic amenities for an overnight stay. Staff were professional and accommodating. Front desk concierge granted an early check in before 3pm. But they don't offer late check out. The only drawback was to find a parking spot as it was long weekend. There is a parking structure close to hotel across the street for which they validate the parking. Would be extremely expensive if not for validation. Overall decent and well located. We had a pleasant stay with kids. I would recommend if you want to stay close to shopping and sights. Good value for the location. But don't have high expectations.

1. Rooms are SMALL 2. Sliding doors for bathrooms with no locks 3. Ice only on one floor 4. Washer and dryer didn't work 5. The wait time in the morning and most of the day you wait over 20 min to use the elevator as it's small and only 2 for the whole building. 6 trash cans are small can't even fit take out in it. ... positive is it was clean

Super convenient hotel- right off Michigan ave (which is where everything thing is). There is a cute coffee bar in the lobby! Everything in this hotel is new! Rooms and bathroom were totally up to date- which I loved. Definitely will be back soon! Side Note- They do not have irons in the rooms and the elevators are a little small!

I thought this had a review already but again "I'll be the first one". Ahh! This used to be the Red Roof Inn, remember that? This opened in June 2021 and this is a boutique hotel. This has two hundred rooms with three types of rooms and a suite. Staff and service is very good. PS. There still renovating and that will approximately be done in late Summer.

The Good- great location right off Magnificent Mile at a decent price The Bad- everything is small & old. The lobby is tiny & cramped, the elevator is tiny and slow and its shared with staff so they are constantly in it with big janitor carts and bags of laundry. The bathrooms in the rooms are a joke- tiny sink with no counter space and a facet that barely trickles out (same w/ shower) and doesn't even have a real door. The bathroom door is a sliding barn door that doesn't lock and has a three inch gap. The shower is basically like if you drilled 3 small holes in a bucket and let the water trickle out. Outside our room in the hallway sat a janitor cart and big bags of laundry the entire week we stayed.

When I book a hotel, I need to accomplish, what I call, the "3 S": SLEEP, SHOWER, and S-word. There's also another "S" I consider, which is SERVICE. So, let's get into it: 1) SLEEP: I couldn't get any. The window to my room wasn't sealed properly and the latch was broken. This resulted in a CONSTANT whistling sound, which only got louder with the increasing wind speed. It was funny at first, then annoying, then downright maddening on my third hour of tossing and turning. Add to this the fact that you'll hear every single ambulance that rushes by on Ontario street, and, well, good luck sleeping folks. 2) SHOWER: I couldn't take one (properly). Look, I get it. The whole world is trying to be ecofriendly. We don't want to see little plastic bottles of soap and shampoo in the rooms wen we can replace them with refillable, wall mounted bottles of product to use. Great. But like, you have to make sure those refillable bottles are actually REFILLED from time to time. There was ZERO, and I mean ZERO: body wash, shampoo and conditioner in the shower. I had to use the one tiny bar of soap they provide to wash my entire body, and hair, and hands later on throughout my stay. Annoying. 3) Pooping: The restroom is very tight and small here. But, this could be accomplished without any complaint or issue. The ability to poop comfortably here is the only reason this place didn't get a 1 star rating. 4) SERVICE: The staff seemed annoyed to see my checking in, and relived to see me checking out (feeling was mutual).

The hotel was a last minute buy through the Hopper app. There was initially some confusion, which the staff happens frequently with the hopper app. I would next time forgo the hopper app and book through the hotel. The pictures depicted are in "best condition" the rooms aren't as big as the appear. The best thing about the hotel is they offers a double king room. But that is all that fits in the room, no living space. But! You are in Chicago so don't stay in the room. The thing that stands out about the hotel is the staff. They are so friendly and fun. Everyone says hello and talks with you. The biggest downfall about the hotel is the coffee shop/bar was not open at all during our stay. My husband was severely upset by this because every boutique hotel should have this service available.

Fantastic location. I visit this business quite frequently for business. Now that the construction on the building next to it is almost done it is way quieter so that's a plus. Rooms are always fairly clean. Taking stars off because of the front desk person, Jayla. As I mentioned I come here a lot - she is never nice. Always rude, I always get complaints from my co-workers too. Hope she quits.

Hotel rooms are super small and no dresser storage so pack wisely. Was not as clean as I would prefer but was fine. Most front desk assistants were super nice except when we asked to check our bags we got looks of annoyance and inconvenience although I was trying to show my appreciation.

We booked a 2-bed through hopper thinking this would be a good deal, which it was cheaper than other hotels in the area. However, the hotel was NOT what we expected. Lobby/check in was chaotic, the beds in the room were not comfortable (sinking in the middle of the bed), and the showers had no dividers between the shower and the rest of the bathroom (which means if you took a shower, the water would run into the rest of the bathroom). We didn't feel comfortable staying so we left, which is unfortunate.

Great little hotel in a wonderful location. The rooms are super tiny and the hallways are tiny but we knew that going in and didn't plan to spend a lot of time in the hotel. The only thing we didn't care for was the fact that every single floor smelled like freshly smoked Marijuana and with a baby that was a total turn off! The vending was on the 2nd floor, our original room (which was filthy) was on the 3rd floor, we stopped on the 4th floor at one point and were staying on the 6th floor and every single floor smelled like weed. Would have been a bit more enjoyable with an enforced drug policy.

It's okay. The pictures make it look much better than it is. I am not mad about it but I would not stay again, or recommend it.

The rooms were clean, staff was nice, but if you want to sleep past 6:30 am stay elsewhere. Both mornings I stayed, I was woken up by what sounded like dumpsters being picked up and slammed to the ground. It was so loud my white noise app was useless. Then starting around 7, very loud constant hammer and drill sounds. I wouldn't stay here again.

For the price this hotel is excellent. The staff was super welcoming and were very helpful. The hotel itself was clean. The rooms were tighter but I did not expect anything more since you are getting such a great price. The location is prime and most hotels charge so much more for being in downtown. I would definitely stay here again. Unfortunately, we had to check out a day early and head home due to the COVID-19 issue happening, but we had a great stay.

I initially booked a reservation with The Inn Chicago and canceled it once I got on the line with them to ask a simple question regarding my room and was hung up on twice. I'm glad to have stumbled upon St. Clair Hotel. From my arrival to my check out - they were extremely polite, accommodating and professional. The front desk greeted us every time we walked by, and their building is very well kept and clean. Regarding the room - yes, it was small but so what. If you're visiting Downtown Chicago and are more concerned about how large the room is for your stay, then you're doing something wrong. I stayed in a nice, cozy room w/ a king-size bed and it was perfect. We had a nice city view, A.C, clean sheets and the necessities a guest typically requires. Not to mention they are more affordable than a lot of the hotels in the area. Can't go wrong with a clean stay, welcoming customer service, fantastic location, and cheap rates. To my animal lovers - they are PET-FRIENDLY! They don't charge additionally for a pet and they allow you to keep your furry one in the hotel if needed. Thank you for a welcoming stay - I'll keep you in mind when I return.

I really enjoyed my stay. The hotel and rooms were very clean. Everything has been modernized including the bathrooms. The room was small but it had everything I needed and I don't need much space so it was perfect. The staff was super friendly and welcoming. Checking in and out was in a very timely manner and everything was provided with a friendly smile. I definitely recommend this hotel and I'll stay here again.

Cold showers! A/C worked 1 day, not the next then back working the following day. Nothing more needs to be said here.

This hotel stay was for my birthday 12/17. I booked two days through Priceline. Upon arrival I checked into my assigned room and upon entering it I knew it was not what I expected or paid for, hair on my bed, toilet paper in the toilet bowl, I immediately called the front desk who were very unapologetic, I informed them that I would be checking out because I was not satisfied and finding another room nearby. I asked for a refund of my stay since I was only in the room for approximately one hour. Management once again was unwilling to accommodate me with a full refund and offered a partial refund which as of today I have not received, after being told it would be returned by the next day. I would not recommend staying here for any reason. Housekeeping clearly did not clean the room after the last guest which is concerning during an epidemic.

i stayed here with my two other friends (girls) for three nights and it was great! its in a great location and transportation was easily accessible from here. the staff at the front desk were all cool, we actually made friends with one of the guys. our room and bathroom was clean when we arrived. one thing that my friends and i weren't sure about was how housecleaning worked. nobody came and cleaned and replaced towels or anything. it wasn't a big deal to us to be honest, we didnt need our room to be cleaned, but i bet someone would like to know about it. our room didnt come with an ironing board and iron, but we were able to easily get it by calling the front desk. st. clair was a nice place to stay at! like i said, the location was perfect and we felt safe in the hotel.

I stayed 3 nights at this hotel would describe it as a "nice motel" type. If you want a nice, clean, convenient low cost (for downtown) place to crash this is a great find. If you want the "big city hotel experience", I'd choose another spot. Pros - Location: One block from Michigan. Many good restaurants and quick take out close. Easy walk to river and Navy pier. Northwestern Hospital also two short blocks away - Room: Appears to be recently redone. Floors were nice laminate, so no nasty carpet to deals with. Bed was very comfortable, although a bit high to climb into if short. - Value: Good price for the location. - Safety: Need an active key to use elevator other than lobby. Nice Cons - Not soundproof. Easily hear everything in the hallway. Only a small amount of rooms per floor, so this issue would depend on if noisy floormates. - Rooms: Very small. Standard room does NOT have mini fridge or any type of table/desk. Basically a bed and one square ottoman (to sit on or place luggage). (Management tip - Adding mini fridge to ALL rooms is recommended to increase rating) - No late check out?: Regular check out was noon and they "say" call in am to request late check out. I originally only was to stay one night but extended daily up to 3. Ironically they were too full to honor a late check out 3 days in a row, but had plenty of rooms to extend stay. Items to note (not really good or bad) - Lobby was being remodeled and closed off so can't comment on. - Fitness room in process of remodel but looks to be nice. - Toiletries were decent brands, although was a mishmash of brands by day and/or item. Gave the impression they were using up leftovers. - Room had coffeemaker (nice) but cord is too short to use in proper location. I had to balance half over sink to plug in and use. (Management tip: easy fix and would prevent a potential accident) - Looks like a lot of remodeling being done. It remains to be seen if the prices change when complete.

I visited this hotel in 2014 when it was a Red Roof Inn and shabby. It's since been updated, gutted and I must say it's really nice, they did a great job with the updates. It's obviously centrally located in the perfect spot if you're staying downtown, close to literally everything and in walking distance. We got a really good deal as well especially for downtown, and to top it off we lucked up and was able to park for free on the street. It's considered a boutique hotel so the room was on the smaller side but worked perfectly for my hubby and I. The bed was very comfortable and the central air worked very well. The service was nice, the employees were friendly and personable, the hotel is clean. What I didn't like was the loitering outside of the hotel, the cigarette smoking and drinking right outside, the trash outside of the hotel (complete eye sore) and the walls were paper thin. I was awaken by a couple arguing in the next room at 130am-330am in the morning, it was horrible (I hope the young lady is ok). I know some things are out of their control, I just wish the customers were a little more considerate and less tacky and trifling, such a shame... Other than that it was cool, I would stay here again but now I know what to expect. They need security or door men to make the place feel a little more safe and to try and control what's going on on their premises. I also like that you need a room key in order to access the elevators and the restrooms in the lobby.

The St.Clair not unclean, per se. but it isn't totally clean, either. The hallways are kind of dingy and the elevators are gross. There's also this feeling that much remains unfinished-lots of empty shelves. The rooms are tiny. I had to be sure to stand in the bathroom doorway; it was the only way to get enough elbow space to shave and brush my teeth. The walls are too thin. You can hear everything your neighbor says and what he's watching on tv. Plus, they failed my litmus test: if you can't afford to put an ice machine on every floor for God's sake raise your rates a couple bucks. Last, but not least, the internet is spotty and slow when it works. But then maybe that's the city. I found the internet and wi-fi sucked everywhere I went. Please God, give us people educated enough and skilled enough to lay fiber optic, and a government with the wisdom to pay to have it done.

The St. Clair hotel was everything AND MORE because of the concierge Armica. She was hospitable, checked me in way earlier than my time and gave me an overview on what deals were applicable to me in the area. I must say that she made sure that my visit was FIVE STAR nothing less. Thank you St. Claire for being wise on hiring exceptional people.

This is a party hotel for children. If you are grown STAY AWAY unless you like broken elevators and noise ALL night long.

The short version of this review is that I loved the hotel but the proximity to the hospital meant hearing ambulances every half hour like clockwork for the 5 hours before bed. I am sensitive to noise. I put in earplugs at some point and managed to sleep ok but it could have just been a lucky night. The value was good for what I paid. The staff was very friendly, though the hotel was understaffed. I felt bad for the guy doing check in, check out, and phones on his own on a weekend 2 days in a row. This is on the management. There were a few people there in the morning only on the day I checked in, though many hours before check in. I was leaving my bag. But it took forever to check in and out when it was just the one guy there later and the next day, not his fault. The room itself was nice and the amenities are reasonable for the price. The bed was a little firm but the bedding was very soft. I am a side sleeper so a firm mattress is not the best for me. The sink is tiny and water will get everywhere but just put a towel down. Overall it was very nice. One of the two elevators was broken and someone said it had been that way for a week, not great. So getting down was a pain when it stopped at multiple floors and there was no room for anyone to even get on, as the elevator is about half the size of a normal elevator.

There must have been a convention or two in town, because finding a reasonably priced room that did not start at $400/night was next to impossible. Finally found the St. Clair and grabbed it because we didnt need anything special, just clean and convenient. The St. Clair did not disappoint, it is walking distance to the Magnificent Mile and Uber close (less than $10) to all other major sites in the city. The check in/out process was quick efficient and the staff is very friendly. The lobby is small the elevators are tiny. Once you put a luggage cart in the elevator you barely have room for two people. The rooms are updated, and very clean, but they are small, How small you ask? There is a bureau, your coffee maker is under your nightstand, the ice bucket is on top of the safe in closet, and your "desk" is one of those padded lap desks. The double beds were very comfortable but the pillows were pretty soft with little support. I will use the theme tiny again, to describe the bathroom. There is NO counterspace and since there is no bureau, if you have alot of personal care items you need to lay out, you will be very challenged. Sound travels a bit too much in this property, you can hear the TV from other rooms, and if anybody is talking above a whisper in the hallway, you can hear it. Would this be my first choice to stay in Chicago? Probably not, but if priced right, it is not a bad option.

5/5 because great service, convenient location, cleanliness, and decent priced for what it is! Thank goodness I was able to find something affordable because the surroundings hotels and Airbnb were either too expensive or not in the downtown area. The rooms are a little smaller than you'd expect but still spacious enough to have luggage and walk around. It's clean, bright, and has a nice big bed; exactly what I needed at night because we were gone exploring during the day. Staff was very friendly and greeted us each time we came and went. Was thrilled they had an open room right when we flew in at 11am because our check in time was at 4pm (pretty late in my opinion). Check in and check out process was efficient and easy! (We booked this through booking.com, very helpful app)

Stay as far away from this hotel as you possibly can. Currently trying to get ahold of the attorney general and the better business bureau. First, our room was unclean, used masks on the floor and had a fire alarm disconnected with bare wires showing. I had mentioned 4 times to the front desk about the fire alarm being reattached and was met with little reaction at all. I took a picture the day we arrived, and the day we left, it was never remedied. Now on to the fraud.. Two days after we left we were randomly charged 400 dollars by the hotel, no phone call or any form of communication was used by them to let us know why. After calling for a manager that took two days to respond, we were told that our room had flooded after we left. The manager we spoke with used the cadence of a 13 year old using arguing strategies such as yelling at us, laughing, talking over us and insults. When pressed for evidence of the so called flooded room he said he wouldn't give it to us. When i pressed him to find out what it was we did wrong we got 3 completely different stories with 3 different times as well. He eventually said that the sink had over flowed. After telling him the sink had no plug in the drain to have possibly caused a flood not to mention the sink has drain holes at the top to prevent flooding, he just hung up on me. The funnest part is that he must of thrown a little fit because twenty minutes after our conversation he went and charged 200 more dollars on our account presumably just out of childish spite. I will be writing a review everywhere possible and trying to get ahold of whoever i possibly can until this attempted scam is rectified.

A very nice "cheap" hotel near the loop. It's new and in good condition. Lovely front desk. I didn't offer up But the front desk person got out do me that we were downtown for our anniversary. He asked me if we were going straight to our room (which i thought was weird) then when we arrived in our room, there was a cute note, orchid and chocolate waiting for us. Very sweet. The rooms are nice but narrow. My only complaint is the very loud vents/heater. They leave you earplugs. Thank goodness. All in all, we had a very nice stay.

We enjoyed our stay at the St. Clair. My husband and I were in town for a Cubs game. It was very convenient to get to the Red Line (a direct ride to Wrigley.) The location of the St. Clair can not be beat walking distance to every thing. The staff was very helpful and friendly. The lobby is small and becomes crowded during check in and check out times. This was not an issue for us at all. They have valet parking for $58/day. I recommend this hotel to couples or singles traveling. The elevator is small, heads up if you have a lot of luggage or a big family. We will stay again. Very clean.

Cleanliness and updated hotel, the area was super convenient. Nice TV in room, hardwood floors. Complementary coffee even though I didn't drink. The hotel has pets stay for free so I did like that option as well. Not the best view from our room. The cleaning staff kept us up at all night, passing by a few times an hour since 11pm up til 11am. So ultimately did not sleep well because I'm a light sleeper. The walls are very thin so we heard every time someone passed by or talked. No fridge or microwave. Was told there would be a room surprise for our anniversary and there was not. We paid $118 with tax for one night. Worth for location on magnificent mile but would not stay here again. There are lots of other hotels in this area worth spending a few more dollars.

Never again! Don't compromise because this property is slightly cheaper than the next best alternative. Although service was friendly and accommodating, the hotel itself is falling apart! We had to change rooms 3 times ( and I promise we're not that picky normally)... all rooms were TINY, but we knew that based on prior reviews. The first room we got reeked of cigarette smoke and you could hear sirens from non stop ambulances (medical facilities nearby) as if they were in the room! The second room was okay so we settled in but discovered past midnight that the shower didn't work (as in NO water came out)! So we requested a move and were offered a room on the same floor right next to the elevators. To avoid further issues we asked for another option which was two floors up. Desperate for sleep we said yes, as the shower worked, but when I went for a shower the water never heated up beyond tepid! Too tired to complain, we stuck to this room but the next day we discovered how dirty it was (hair on the bedspread and in the shower that wasn't ours) and that the water pressure kept going in and out! Which meant when you have soap on your face it's not guaranteed you'll be able to wash it off until the water decides to return!!!! The beds were comfortable and the coffee maker was useful. But really disappointed with this hotel overall. The elevator also took FOREVER to close after you got in and selected your floor, and made the strangest noise as it went up/down, as though something was hitting the side. The location is amazing, but highly recommend choosing a different hotel unless you don't plan to actually be in the room for more than 5mins!

Always very accommodating. Hallways can be a bit loud at times, even in the evening hours but rooms are always very clean and friendly staff. Good place and LOVE the prices

The pictures like nice and everything on the website looks good but when you get to the hotel the regular rooms are smaller then regular rooms at other hotels for same price and the elevator is very old and scary we used the stairs half the time cus the elevator was also very slow due to it being old

Had to stay near the office for a second night and got an excellent deal on a last minute room here. The room was clean, save for an errant hair in the sink. The walls were a little banged up but the bed was comfy and I was glad they had an in room safe. Overall, it was good for the value

Huge credit to the staff. This hotel has an amazing staff and great customer service. If you stay here, you get discounts for a few local restaurants with your key card. The room was clean as well as the lobby, hallways, etc. I would say the price I paid for 2 nights for NYE (December 30th - January 1st) was an absolute steal for the location. I would 100% book again for the location alone, but having a clean hotel and friendly staff round out my stay as nearly perfect. The only complaint would be the elevators. They are small (to be expected) and sometimes slow. However, I wouldn't stop that from me booking another stay here.

The location is central to everything. We were able to walk to millennium park in the Navy pier and other prime locations within the city that is very touristy. When we first checked and it was crazy packed apparently there was a festival over the weekend. Our original room wasn't ready so we just settled for what ever was available. After checking in staff encouraged us to continue to check every hour to see if a new room would open. Sadly after two days they were extremely over booked and nothing was still available. Finally on the last night I explained Daniel the situation and he was fully aware of our situation. Since it was later at night he went out of his way to make it happen. There was a room available but the cleaning staff had left for the night. Too make our experience better he went out of his way and cleaned the entire room, switched out our sheets and got the room prepared. Because of his actions and being so accommodating we were able to enjoy the last night.

I agree with the reviewer who said this is a nicer motel. The beds are clean and comfortable and the room itself is fine, if not small, but the bathroom was a nightmare. There was hair that wasn't ours stuck in the cap of the complimentary shampoo bottle, hair that wasn't ours stuck in the fabric of most of the towels, blue and black pen ink stains on the towels, and one towel even had a weird yellow crusty stain. We had to call the front desk 3 times to get them to bring us new towels and at one point the toilet clogged, so we mentioned this in our calls to the front desk about this as well. It wasn't until the third call at 7:45pm on a Saturday that they informed us that the maintenance workers had left *for the weekend* so our options were to see if they had a new room open to move us to, or keep flushing to try and fix it. Not sure what kind of hotel doesn't have a maintenance crew on-site for clogged toilets on the weekends. The walls are also paper thin so we could hear everything our neighbors said.

Currently staying here. It is impossible to rest and nap in your room during the day....the guests are inconsiderate and talk loud on the floor as they wait for the elevator which takes forever as there is only 2 elevators and then the housekeeping staff continuously make noise. They talk loud to their colleagues on the corridor and each time they go in and out of a room as they clean, the door makes a noise as it closes. Instead of just gently closing the door they allow it to slam behind them. And this was continuous each day for the duration of my stay. So annoying and inconsiderate! Other than the above, rooms are small and clean. I would not stay here again and would probably recommend others to look elsewhere to stay.

Please don't book this hotel if you could! This hotel has a really terrible service speed and poor service attitude!! All of the customers can not get in the room! All of the customers wait almost one hour after the hotel's check-in time. The hotel lobby has a huge amount of people and even no space to stand! The manager just tell everybody that they sold out the room last night! However, that is not an excuse to let every customer wait for almost one hour!? If you don't have enough housekeeping staffs why you sell so many rooms?! You let all of the customers wait for an hour!? (P.S. lots of the customers wait over one hour!) The service speed, attitude, and quality let me feel this hotel really waste my time and money!!! Don't spend any money and make any risk at this hotel!

For the price, this was a good hotel. We stayed in a standard king room and the bed was very comfortable. Bathroom was very basic and cold feeling (not a huge deal, but it was something I noticed). Excellent location right off Michigan Avenue. We were able to walk everywhere we wanted to go!

Clean enough rooms. Terrible customer service. We opened the window in our room because it had gotten a bit hot. We were not able to close it once the room started to get cold so we called the front desk. They told us that there was nothing they could do and subjected us to sleep with the window open all night. This happened in February.