Lucian Z.
Google
My child had a flight cancellation and canceled the stay just under 1 hour past the 24-hour cancellation policy (so 23+ hours before check-in), in the middle of the night.
The travel agent explicitly confirmed the cancellation was successful and at no charge in writing. Days later, we realized the hotel quietly charged the full amount with no notice.
We reached out multiple times to explain the misunderstanding and ask for reconsideration. Not once did they show empathy, flexibility, or even basic courtesy. Their only response was that they “lost money” — as if losing a room booked at 2 a.m. for less than an hour is realistic. It’s even more frustrating to think they could have easily resold the room while still charging my child in full.
They refused to escalate the issue to management, offered no partial refund, no credit, no discount, no goodwill gesture of any kind. When pressed, the response was essentially: “This is the French way, deal with it.” That alone says everything.
This is not hospitality. This is a business that prioritizes money over people, even in clear cases of miscommunication and unavoidable travel disruption.
I am actively telling friends, family, and coworkers traveling to Paris to stay far away from this hotel. There are countless other options in the area that treat guests with empathy, hospitality, and basic decency.
If there is any chance your travel plans could change, or if you value flexibility and human understanding — do not book here.
Money is all they care about, not their guests.