Hotel San Francesco al Monte

The most beautiful hotel with authentic, historical features that made my heart happy. The service is impeccable. My room with terrace offered the most stunning views of the Gulf of Naples and Mount Vesuvius. The fine dining restaurant was beautiful, had fabulous service and delicious food. I would recommend staying here without hesitation. For Americans, each room had AC and they can provide ice on request. We ordered room service for breakfast for one person, but we (women) could have definitely shared the portions served.

The views from the hotel are outstanding, and the hotel has retained a lot of the history from when it was a monastery. The staff are friendly and helpful and the rooms are immaculate. It's easy to get down to the main areas in Naples. If you can't manage the climb back up, there's always the funicular.

Unfortunately have to agree with earlier bad reviews on this hotel. The location does indeed offer a nice view, but is not neccesarily conveniently located in the city-centre. Although it is just a typical area of Naples, and definitely not the worst, the labyrinth of narrow streets is not the most inviting to go and wander around at night. The staff at the hotel did not expect us to understand Italian, but turned out very rude talking behind our back. Quality of the hotel does also not live up to the high price tag, and found it mostly 3/4-star hotel with a 5-star pricetag. There are better hotels around with a 3/4-star pricetag and 4-/5-star performance I would advise above this specific hotel. Even the suite with jacuzzi could not make up for this, after the water turned black when using the jacuzzi function. Too bad, we will not book here in future, and if the hotel continues this way it will not keep the fancy reputation for long either. Sorry.

Excellent service and stay here. Beautiful views overlooking Napoli and the entire bay. The rooms are a bit older but it is a very historic building and it has all modern amenitiesyou would expect. The reception was fantastic, and Jon Carlo, who helped us with our bags and car, was exceptionally wonderful. I would definitely stay again.

We first came here on a romantic impulse about 14-15 years ago. Trina’s inaugural visit to Italy. (Nine months later we had our first child…) The hotel remains as good now as then. I can see why some people might be taken aback: it’s up a hill; there is little contemporary chic; there are a few quirks depending on how many guests are staying… Yet the hotel is splendid. The sense of place and history is powerful. The rooms are simple yet comfortable. The hill provides amazing views across Vesuvius, Mt Somma, the Bay of Naples, and Capri. Everyone is friendly. The staff, particularly in the dining room, are excellent. Breakfast is good and certain offerings are just outstanding. It takes less than 5 minutes walk to be in the Spanish quarter and its various dedications to Maradona, Sophia Loren, and Toto; about 10 minutes walk to reach the main road with shops and museums; and 10-20 minutes walk to see the Caravaggios in town and the amazing museum of archeology. Along the way there is a great book district (if mostly in Italian). The hotel and its location give you a real sense of being in Naples and all its glory. I’m really pleased to have returned!

Fabulous location, views etc. Wonderful art in all public areas. Absolutely wonderful architecture Food at dinner was exceptional.

Absolutely fabulous hotel. Beautiful location with stunning views of Naples. Lovely staff who could not have been more helpful. Superb restaurant reasonably priced. Beautiful terrace and pool. Comfortable clean rooms. Short walk down into town. Bit steep coming back but there is a very inexpensive funicular round the corner although we preferred to walk off the pizza and pasta and go on foot! Would definitely go back there.

The only good thing about this hotel is the view. The rest, a total scam. It is as if a mafia boss found a way to launder his money and profit from tourists. The rooms are unclean, and facilities are broken. We had a non functioning aircon and broken shower. We also paid for a junior suite (450€) and had a downgrade for a double room (250€) which had no light in exchange to pool access. None of this was mentioned to us before our stay, and we did not get refunded. The service is non professional. Hotel staff seem to not have any qualifications, they are unhelpful and scamming us as much as possible. When you call a taxi with the hotel, it’s a fixed price taxi which is here to scam you. Like the rest of this hotel. Avoid at all costs, unless you want to help spread corruption.

Although not in the best part of town, this hotel is lovely and romantic in that it is a former convent and many of the original designs are still in place. It is rich in character and the service staff is top notch. We were encouraged by the bellman to explore the third floor and were so glad we did. Many relics from the convents original days are still in tact and you can feel the history. The restaurant on the fourth floor offers elegant and affordable dining with a stellar panoramic view of the city and Mount Vesuvius which is still active today! Wonderful spot for a quick overnight in Naples.

The hotel itself if stunning and in a great location. The food is spectacular, as are the restaurant staff. Unfortunately, the woman who is the director (you'll notice her incredibly rude responses to people's reviews) is in the wrong field. She doesn't seem to understand customer service or if she does, she simply doesn't treat people from a service standpoint. Everything we asked for from pillows to change, the answer was an immediate "NO!". When we asked the same requests of the gentlemen who worked behind the desk, the request was granted. This woman is unbelievably rude and un-accomodating to everyone we saw her interact with. She made our star very unpleasant and for that reason we will not return to this beautiful hotel.

This hotel was the most beautiful and special experience of a lifetime. The private terrace room was an absolute dream and the staff here treated us amazing. Everyone was so helpful and kind. Antonio at the pool bar went above and beyond to make our afternoon special. He was so professional and attentive. He recommended the most amazing pizzeria and I would not have wanted any other experience. This stay was the best it could have been. Thank you everyone at this hotel for treating us so well and creating such a special spectacular experience.

This hotel is located within the heart of Naples. Customer service was okay. The people at the front desk were very friendly and even asked us if they want to book a taxi. The rooms are very historic and not like modern. However, it works for us. We enjoyed the rustic feel of the room. The tub also had a shower with it. However what they did was include glass siding within the tub. Our room was with the view of the canal and had a terrace. Very nice view. The breakfast was one of the best ones we had in Naples. Tons of food from pastries, cold meat, cheese, cereal, pure honey from honeycomb, cappuccino, tea and various juices. Overall, I would return to this hotel. However, just be careful with your belongings. Naples is known for their narrow streets, but people seem friendly.