Hotel San Francesco al Monte

We have just spent three days at the hotel, and it is simply outstanding! The rooms, recently renovated, are comfortable and clean. It felt like sleeping in a museum rich in history. The staff is truly very kind, always available, and ready to accommodate every request with courtesy. The view from the property is breathtaking, a true spectacle that makes every moment special. Breakfast was delicious, and we were delighted to be served real coffee, not from vending machines! The restaurant offers excellent dishes for dinner, accompanied by an incredible panorama. The location is simply strategic, and the garage is very convenient, with a valet service that adds great practicality, making every transfer hassle-free. Unfortunately, Uber does not operate in this city, but the hotel is always happy to arrange taxis whenever needed.

Location and views - fabulous. The building, a former monastery, is historically very interesting with tunnel like corridors and fun semi-hidden function rooms and a former chapel for for those who are adventurous The garden on the 7th floor is lovely. Howver, on the whole, the establishment is in need of a refresh from lobby to rooftop, including the staff; definitely not worthy of its stars.||I traveled with a large group (we were a sizable client) so was able to see a few different rooms. All our rooms were supposed to have been of the same category. Some had wonderful views, terraces and balconies, new bathrooms - others had old, loud a/c units and bathrooms in dire need of renovation; my room, for which I paid extra because I was going to stay an additional night and did not want to have to change rooms, fell into the latter category. When we arrived en mass there was only one porter (who, I must add, was the most pleasant of the staff with whom I interacted). After retrieveing my own bags, I inquired if I might change rooms and I was told that it would be very difficult and could absolutely not be done that day. The next day, I was advised that a change of room would be "impossible." A word that no matter how impossible a situation, should not be employed by anyone in the hospitality business. On the day when most of my group departed I asked one last time if I might have a room with an updated bathroom and I was told, by the manager, that since I had been dissatisfied since the first day I arrived, why not one more night? You may find this hard to believe, but I'm not sure I could have made it up!||The breakfast buffet was a disappointment - uninspired and generally unappetizing - including the coffee. The service at breakfast and at the bar on the 7th floor was not particularly friendly or efficient.||All in all, it was an unfortunate way to end what was a wonderful trip to southern Italy.

This is a decent hotel which seems to have undergone a massive increase in business recently, and they are not staffed to handle it. The best part of this hotel is that the rooms have an amazing view of the entire city of Naples ans Mount Vesuvius. There is a pool bar and sitting area on the seventh floor with an additional elevated viewing platform for amazing panoramic views of the city and the coast. Rooms are decent and historical, the beds comfortable, bathrooms reasonable, however each shower is differently operated, and may lead to some leakage. Food and beverages are pricey as would be typical with this type of hotel. Service seems to be extremely Italian in nature, that is there are all sorts of procedures and rules however they don't seem to mean anything. Staff do not bend over backwards to accommodate guests needs, however we'll do what is necessary. The cleaning staff is lovely when you get a moment to talk to them even if they speak little English. This is of course Italy, their home not mine. If you choose this place, make sure not to use the main entrance but rather the one that's just up the road, as it has a ramp for your luggage. The main entrance has several steps and nobody seems to notice this. The area is very hard to navigate it is hilly and even our driver had trouble with it. Notice that on the map it looks like you can get to the Spanish quarter easily, however this requires going down many stairs or hilly streets, and your legs will not forget it. We traveled with a small group, and rooms were not ready on time. We have addressed this with management, and I will edit this review if a proper response is made. This is a truly beautiful property with a great history. I certainly hope that the staff and management can up their game and make the entire experience better in the future.

This hotel was perfect for our honeymoon in Naples. It had fantastic views of the city, a lovely pool and bar area and it was situated close to bars and restaurants. The staff were very friendly and helpful, serving us drinks and table snacks by the pool and providing us with information about attractions in the local area. We didn't have lunch or dinner at the hotel, but the breakfast was excellent and good quality for the price. The rooms were clean, spacious and had lots of character, with decor that was well chosen for a historic building. We would definitely recommend this hotel for great views of the city and a relaxing experience overall.

This hotel is perfectly placed and the staff are welcoming, warm and friendly. I had an issue with Hotels.com and a refund and the hotel were extremely helpful in getting the resolution. Beautiful rooms, a feeling of grandeur but comfort and just the perfect place to stay. The food was excellent and the breakfast varied and plentiful. This was a Mum/daughter getaway and we simply loved it. Thank you and we'll definitely be back/

Hotel San Francesco al Monte is a stunning property with incredible views overlooking Naples — truly one of the most scenic stays we’ve experienced. However, our check-in process was disappointing. The staff seemed overwhelmed, and even though we were told check-in was at 2 PM, many members of our group had to wait to check in, with one member of our group unable to access her room until nearly 5 PM.||Dinner at the hotel restaurant was enjoyable, with good food and attentive service, but the pre-fixe menu wasn’t quite worth the $70 per person price tag. Overall, a beautiful place to stay if you’re patient and flexible, but there’s room for improvement in organization and value for money.

A very different hotel. Interesting and in the main the staff were good. However the room we were allocated was a partial sea view rather than full sea view. It was rather tired and bedding in particular was not the quality one would expect. Rooftop terrace was closed to guests over weekend due to weddings so rather disappointed. Be aware that it is a considerable distance from the centre. We were advised to walk in using the steps down into the city centre. It was a rather dirty and squalid journey and we should have perhaps been advised to take the funicular railway or take a taxi. Breakfast - a little disappointing usual buffet coffee was awful which was something we did not expect in Italy. Restaurant in the evening was excellent and maitre’d Giuseppe was very helpful. Stunning views across the bay. There is little in the way of restaurants located around the hotel we ate there each evening.

Fantastic hotel with a beautiful view of Bay of Naples. The staff was fantastic. We ate at the hotel restaurant (La Terrazza dei Barbanti). The food was prepared perfectly. I had the sea bass one night and the grill octopus the next. The wine was paired nicely. Our host and server was outstanding.||This hotel is an easy 15 minute taxi ride to the ferries.||Also, we had a spectacular view of Mount Vesuvius. ||The room was spacious with all the amenities.||You could stay at the hotel and never leave

Although not in the best part of town, this hotel is lovely and romantic in that it is a former convent and many of the original designs are still in place. It is rich in character and the service staff is top notch. We were encouraged by the bellman to explore the third floor and were so glad we did. Many relics from the convents original days are still in tact and you can feel the history. The restaurant on the fourth floor offers elegant and affordable dining with a stellar panoramic view of the city and Mount Vesuvius which is still active today! Wonderful spot for a quick overnight in Naples.

The hotel itself if stunning and in a great location. The food is spectacular, as are the restaurant staff. Unfortunately, the woman who is the director (you'll notice her incredibly rude responses to people's reviews) is in the wrong field. She doesn't seem to understand customer service or if she does, she simply doesn't treat people from a service standpoint. Everything we asked for from pillows to change, the answer was an immediate "NO!". When we asked the same requests of the gentlemen who worked behind the desk, the request was granted. This woman is unbelievably rude and un-accomodating to everyone we saw her interact with. She made our star very unpleasant and for that reason we will not return to this beautiful hotel.

This hotel was the most beautiful and special experience of a lifetime. The private terrace room was an absolute dream and the staff here treated us amazing. Everyone was so helpful and kind. Antonio at the pool bar went above and beyond to make our afternoon special. He was so professional and attentive. He recommended the most amazing pizzeria and I would not have wanted any other experience. This stay was the best it could have been. Thank you everyone at this hotel for treating us so well and creating such a special spectacular experience.

This hotel is located within the heart of Naples. Customer service was okay. The people at the front desk were very friendly and even asked us if they want to book a taxi. The rooms are very historic and not like modern. However, it works for us. We enjoyed the rustic feel of the room. The tub also had a shower with it. However what they did was include glass siding within the tub. Our room was with the view of the canal and had a terrace. Very nice view. The breakfast was one of the best ones we had in Naples. Tons of food from pastries, cold meat, cheese, cereal, pure honey from honeycomb, cappuccino, tea and various juices. Overall, I would return to this hotel. However, just be careful with your belongings. Naples is known for their narrow streets, but people seem friendly.