Hotel Santa Lucia

The hotel’s pictures do not reflect the reality of the place and the personel is polite but I got into my room and there was a roach right in the middle of the room and the AC was not working. We got a hand from the lobby boy to fix the AC but after stating to him the fact that I killed and disposed of a roach in my check in night expecting something other than just him staring at me was a bit disapointing. The bathroom stinks to sewers so another bumer there. There was supposed to be parking included but the parking charges an extra that wasn’t mentioned anywhere, which covers parking during the night but before 8am you have to change it to another parking, so one parking for the Morning and another for the night. Not specially a place to drop in and expect to relax in my opinion.

The hotel room is comfortable and clean. The air con and fan worked well, keeping the room cool with the hot temperatures outside.|The hotel is located in a good location in Merida, only a 5 minute walk from the main square with the cathedral. |The pool is very small with not much sun and only 2 sunbeds. However it was never busy and I was always lucky to get one when I fancied a relax after a day of sightseeing.

Nice hotel, great location good choice of restaurant across the road. We booked an English speaking city tour but after 3 time changes it never happened due to low booking numbers. This city is very hot we visited in early May 25.

We stayed at Hotel Santa Lucia twice and enjoyed our stay both times. The rooms were clean and the beds comfortable. The bathroom could use some refreshing and maintenance but otherwise didn’t affect being able to enjoy a hot shower each day. It is a historical building showing some wear but that is also part of its charm. The Parque Santa Lucia is across the street and the main plaza a five minute walk. With numerous cafes, restaurants or historical sites within easy access, the location is perfect. From Sebastian gliding us through the check in process with kind proficiency; to Flor ensuring everything was clean and always ready with a friendly smile and greeting, we wouldn’t hesitate to stay her again.

Really basic rooms, for some reason our bed was on wheels. That was interesting! The shower NEVER GOT HOT. sometimes it was downright cold. The towels and bedding were nice quality and cleaned and changed daily, that was nice. The parking garage around the corner was safe and convenient.

A bit run down. The AC in my room turned on but did not cool. I asked them to fix it. It was not fixed when I returned. (I think they saw it turned on but didn’t check that it was actually cooling) So I had to switch rooms rapidly before meeting people for dinner. The staff was a mixed bag, some excellent others …..

Absolutely disgusting hotel. Rooms smell damp and are covered with black mould. Floor is dirty. Hairs (not ours!) everywhere, stain on the sheet, tiles broken, walls in need of extensive decoration. It’s a 2 star at best. To top it all, found a cigarette in the bathroom. Absolutely ross - do not waste your money.

This is a very dated hotel. In my room there was a small latch for a lock, no safe, no card to put on the door that you wanted privacy, water wasn't complementary, and the shower curtain was kind of shredded. The room was clean, though. The beds were comfy, and the water pressure was good. Also the front desk staff were very nice. Very centrally located for walking around the city. Next door is a lovely restaurant.