Hotel Santa Maria

Although the location of this hotel is fantastic, I strongly advise against staying here. On the first day of my stay there was jackhammering in the morning. The hotel is not maintained well (see broken and damaged fixtures attached). The mattress is too hard and my hips hurt sleeping on it even though I stayed in the most expensive room. The furniture was uncomfortable. The aircon is noisy. The internet is unusable. And the breakfast sucks. My room key was blocked twice for no reason and they deny me taking a guest to my room. There are very nice people working in this place, bless them. But this is a bad hotel.

Reception staff are not qualified to deal with miner complaints always have to consult other members behind reception and rude. Restaurant food is bland with same mundane selection. The best thing about the rooms are the showers if you don't mind sharing rooms with cockroches. Regardless of what this hotels is rated its definitely a 4 star, beach is not looked after. Tui staff at this hotel are not in touch with reality of what the visitors needs. For a newish hotel it's very badly kept. To sum it up not a very good holiday strongly recommend you look elsewhere.

I would like to share my experience with this hotel, and unfortunately, I cannot recommend it for a specific reason—what appears to be a lack of commitment to customer experience and assistance. I must commend the professionalism and kindness of the receptionists at both Santa Maria and Deluxe. However, I encountered challenges with the hotel's management, which I found to be unprofessional. I had initially planned to stay for two nights before a scheduled trip. Unfortunately, my travel plans changed within the first day, and I realized I couldn't stay the second night. I approached the hotel management and politely explained my situation, requesting a refund (second night). Regrettably, I was informed that there is a no-refund policy, and there seemed to be no willingness to assist me. I'm uncertain if this experience had any relation to my status as a local immigrant, as I felt a lack of respect in their approach. It is my belief that, had the situation involved a Portuguese guest, a resolution might have been found and readily. I travel extensively to Cape Verde and other countries, and I have had the opportunity to stay at various hotels. I can confidently assert that there are many other hotels in Praia with superior management and a more favorable customer experience. This was my first experience with this hotel, and I am hesitant to consider future stays. I hope this feedback contributes to improving customer relations and experiences.

A small boutique hotel that is about 3-3.5 stars. We were on the 4th floor in the back of the hotel, and at night the music bar nearly plays music until about 10:45-11:00pm, so it’s a little difficult for light sleepers to get to sleep before then. Unfortunately when I arrived at 11pm from the airport I was told my room had electrical problems so they had me walk 4 blocks to their sister hotel, which was inconvenient, and nothing was done to really accommodate.

Stayed one night (booked by travel agency) and my experience wasn't good.|The hotel is well located within walking distance of restaurants, shops and attractions. It can also be quite noisy as loud music is played outside.|Small room, with modern decor.|Upon arrival, I noticed that the sink was draining super slowly (see photo) and the wifi wasn't working (error message "Couldn't get IP address" with both my mobile phone and my laptop). Even though it was obvious that it was a network issue, one of the hotel employees insisted in messing around with my phone for 10-15 min - to no avail, of course. After several hours, the wifi started working, but with multiple hiccups. The same employee came to check the sink and declared that "it was fine".|In the shower the water temperature was constantly fluctuating from scorching hot to cold in a matter of seconds, without touching the mixer. I reported this problem and it was "fixed" the next morning, when there was no hot water at all.|Bed and pillows were comfortable. Well lit desk area.|Breakfast with decent selection.|The staff was generally unhelpful and unpleasant.

The restaurant looks pretty well. When we sit down waiters put a menu for us. We ordered two beers. When we wanted to order food, he told that the kitchen was closed already. To offered menu ,he didn't warn us about time that the kitchen would soon closed. Moreover we tried to order in 3 min that another table has dove their order. Even we protest that was ridiculous, the kitchen refused to take the order. We were sitting and drinking beer and looking that from the kitchen went the dishes like fry shrimps and after 20 min went two dishes more: meat and fish. It was over our disappointment. To bad service and honestly say stupid and not logical treatment of clients.

Nice Hotel with perfect location but some flaws. The dishes at breakfast was not clean and the bathroom is too small. The door from the shower cab does not close. And it is very loud. You can hear every dog barking outside and every car passing by.

The hotel was overbooked and they gave us a really bad room in another hotel for the first night and then we had no room for 3 hours the next day cause we had to move to the hotel that we actually booked with the normal checkin and checkout times. Nobody was communicating that to us as well we just got moved around without knowing why. Therefore we had a really bad start into the vacation.