Hotel del Arte Santa Rita

Nice hotel in the center of Zacatecas. Modern equipment, big bathrooms. The service is friendly and helpful. The beds are - at least in my point of view - too soft and too short (my feet were 20cm out...). Breakfast is tasty and Enrique a very nice guy..

Impressed to say the least!!!! 🤩 I booked through Chase Travel and some of the reviews weren’t great but I still took a chance due to the location. I am so happy I did! The hotel is beautiful, location great, staff so kind and helpful, and the complimentary breakfast delicious. The cultural festival is happening this week so the vibes were 🫶🏼. Only bummer was that the rooftop brunch on Sunday is only May - September 😩. We will definitely be staying here again on our next trip to Zacatecas.

If you like Rine, Italy or other Old Works City with fantastic architecture...go to Zacatecas!

We have booked this Hotel every time we are in town and love it. The food is always great ! The valet service phenomenal ! The staff is always friendly and welcoming! The rooms always clean ! The location is perfect! We will be back next time we are in town .

Repeat customer, excellent staff, amazing location, top tier service. A note for foreign travelers, it feels safe every time we stay here.

I stayed here for 3 nights and loved every minute of it. It's safe and modern. Great balcony views. We had our car stored in their garage. The staff was attentive, with all of our needs. Helped us book tours in the city, and were very accommodating.

I was really looking forward to staying at this hotel. I booked it through a hotel website. The room we booked online looked spacious advertised at 300 square feet. It had a separate living area with sofa and table. The cost was more expensive than most in the area, but it was supposed to be spacious and was centrally located. However, when we checked-in, they gave us tiny room barely larger than the king size bed. The actual room was nowhere near 300 sq. feet, and it also does not have the living area as in the online photos. The room was so small that it was difficult to maneuver with luggage. I showed them at the hotel the pictures from the website, and they just shrugged me off. I told them I wanted a refund. They told me that they couldn’t, and I had to talk to the manager the next day. I wasn’t going give them any reason to not get a full refund, so I booked a room at another hotel and left shortly thereafter without staying in the room. I called the next day (March 10, 2022), and the manager was conveniently not around and never returned my call. This was a classic bait and switch, as you can see by the pictures. The room I was provided was clearly not the room I had reserved with the hotel, and even though I could prove it they refused to give me a refund. I disputed the credit card charge and got my money back

We had a family stay at Santa Rita hotel for a weekend. The place is very well located as it is in the middle of downtown (Centro histórico) walking distance to all the hallmarks in the city as the cathedral, theatres, restaurants, etc. It's also a place with very good art, well decorated.||Service at the reception was very good. ||We requested inner rooms which was good as rooms where quiet and very comfortable for rest. ||Rooms were pretty, modern and cozy, bathrooms had a wonderful shower. Amenities were very good and complete, including coffee, dental kit and vanity kit. Minibar was well supplied. ||But... The restaurant was terrible. It was awful with cables hanging from the ceiling, guess some works were ongoing but the appearance was really ugly. Service was absolutely poor (I indeed stood up without signing my check because no one payed attention to my call) food was bad, coffee was undrinkable. The second day we didn't take breakfast there even if it was included in our rate and we preferred to had breakfast outside. ||Another caveat was that the elevator from ground level was a service elevator and to take it you need to go behind the service area of the Starbucks. It was really annoying and my mother needed to use it as the only way to get to the lobby level are the main stairs, not very friendly with senior or disabled people. ||We enjoyed our weekend but would definitely not go back or recommend this hotel.

Beautiful hotel, centrally located in downtown. Close to many restaurants, shops, and attractions. The breakfast restaurant downstairs is very nice and the staff puts out fresh baked goods as part of the meal. For those searching for the familiar, the lobby has a Starbucks, across the street is Acropolis. During our stay it was a bit loud since there is construction outside on the main drag--but nothing I couldn't sleep through. The hotel is clean and very modernly decorated compared to the old world feel of the area. While my husband worked, I went for a massage at the hotel spa. The room was nice and ended up being one of the best massages I have ever had. The hotel was kind enough to have a staff member that spoke very fluent English booked for the massage--without my request, the hotel anticipated I would be more comfortable with a dual lingual staff member. It was a very kind gesture. I would definitely recommend a stay here! P.S. If you drove to the city, the car port underneath the hotel is an experience! It's an actual car lift. Very unique experience.

The hotel was very, very nice. Very clean, comfy beds, delicious breakfast. The Spa was not good. The room was too cold, the massage tables were too narrow and my male massage therapist took off his uniform top which made me feel uncomfortable. He was wearing a white t-shirt underneath but still it made me feel uncomfortable. Kinda creepy place. Will not use their spa services if I return.

This hotel is a fraud. During the pandemic shutdown, I tried to get a date change for my reservation and the hotel would not honor it. I asked for a refund and the hotel would give it to me. We are in a global pandemic that I have no control of and at no fault of mine, so why not just give me a refund or date changed!? I tried with Profeco to get my refund and they doctored an agreement that I did not sign. I have the receipt that I signed and it is different from what they presented in court. You can clearly see both documents are different and their copy is not original. They took the signed receipt and copied it to a form I never seen before, to make it look like a contract I agreed to, that I did not agree to. I never got my refund and they pocketed the money. During my time there, I found out from some women protesters, that the hotel is used for sex trafficking minors. They will obviously deny it. SHAME ON THEM! I wouldn't even give them 1 star, but I had to, to post my review.

My husband and I stayed here on a mini getaway and it was a very nice hotel. Very clean and staff was very friendly. I would recommend it