Hotel del Arte Santa Rita

From the bellman, to the receptionist, to the restaurant staff.... the service was amazing. The hotel has a great location, clean rooms, wonderful shower, comfortable bed and great inclusive breakfast. Definitely recommend 👌🏽 😍🤩

We stayed in one of the suites (room 107), which had a sitting area with TV, bed area with a second TV, large bathroom with shower and jetted tub, and a tiny balcony where you could step out to view the historic cathedral a block away. The room was clean and everything was in working order. The large tub was a real treat for a nice soak. There's a closet next to the bathroom and convenient mini-fridge and coffee maker. A safe was available, but we never figured out how to use it. Bathroom had toiletries and included such nice items as shoeshine cloth, shower cap, nail file, toothbrush and toothpaste. There's a hair dryer, bath scale, plus robes and slippers if you need them. Comfy bedding with several pillows. Bed is one of those tall models that require short people to roll into since it's too high to sit on. Lots of tables and two desks with chairs.||Even though it's Mexico, there are some cable channels in English for those who want them. Lots of electrical outlets and some USB ports are available to charge devices. Light switches are available by the room door as well as next to the bed (you need to use your room key to apply power, so everything switches off when you leave and take your key). There's even an Alexa device, although we never got the one in our room to function. WiFi worked fine.||We go to bed early and were concerned when we laid down that sleep would be impossible with road noise, party sounds from other guests, and church bells from the nearby cathedral, but everything magically quieted down around 10 pm, so sleep was fine. With window shutters closed, the room was VERY dark, so bring along a couple of night lights or flashlight... it's quite a walk from the bed to the toilet at night and neither of us made the trip without bumping into things. ||The room included a full breakfast at the on-site restaurant, which runs from 7am until 11 or noon (I don't recall). You can select from any entre on the menu, plus get a beverage, sweet bread, and some fruit. The Santa Rita eggs are excellent! ||One disadvantage is the entrance, which requires a climb up some curvy steps to the check-in desk. I didn't see any option for entry if you're mobility challenged, so ask before booking if you have trouble climbing a flight of stairs. ||Friendly hotel desk staff spoke very good English, so we had no communication barrier. Restaurant menu is also available in English. There are lots of restaurants in the area, including a very nice one right across the street. Also many places to shop, get snacks, a pharmacy, and several little museums within a couple of blocks... very walkable. We took UBER rides a couple times from the hotel to a restaurant ($40 pesos) and the bus station ($60 pesos), so it's very affordable to get around. Hotel staff offered to help us book tours as well, if you're interested. Overall a very nice spot for exploring the city. I would have given it the highest rating if there was a better option for entry since I have trouble climbing stairs.

Nice hotel in the center of Zacatecas. Modern equipment, big bathrooms. The service is friendly and helpful. The beds are - at least in my point of view - too soft and too short (my feet were 20cm out...). Breakfast is tasty and Enrique a very nice guy..

Excelent service; confortable rooms and very clean

Impressed to say the least!!!! 🤩 I booked through Chase Travel and some of the reviews weren’t great but I still took a chance due to the location. I am so happy I did! The hotel is beautiful, location great, staff so kind and helpful, and the complimentary breakfast delicious. The cultural festival is happening this week so the vibes were 🫶🏼. Only bummer was that the rooftop brunch on Sunday is only May - September 😩. We will definitely be staying here again on our next trip to Zacatecas.

We have booked this Hotel every time we are in town and love it. The food is always great ! The valet service phenomenal ! The staff is always friendly and welcoming! The rooms always clean ! The location is perfect! We will be back next time we are in town .

I stayed here for 3 nights and loved every minute of it. It's safe and modern. Great balcony views. We had our car stored in their garage. The staff was attentive, with all of our needs. Helped us book tours in the city, and were very accommodating.

I was really looking forward to staying at this hotel. I booked it through a hotel website. The room we booked online looked spacious advertised at 300 square feet. It had a separate living area with sofa and table. The cost was more expensive than most in the area, but it was supposed to be spacious and was centrally located. However, when we checked-in, they gave us tiny room barely larger than the king size bed. The actual room was nowhere near 300 sq. feet, and it also does not have the living area as in the online photos. The room was so small that it was difficult to maneuver with luggage. I showed them at the hotel the pictures from the website, and they just shrugged me off. I told them I wanted a refund. They told me that they couldn’t, and I had to talk to the manager the next day. I wasn’t going give them any reason to not get a full refund, so I booked a room at another hotel and left shortly thereafter without staying in the room. I called the next day (March 10, 2022), and the manager was conveniently not around and never returned my call. This was a classic bait and switch, as you can see by the pictures. The room I was provided was clearly not the room I had reserved with the hotel, and even though I could prove it they refused to give me a refund. I disputed the credit card charge and got my money back

Beautiful hotel, centrally located in downtown. Close to many restaurants, shops, and attractions. The breakfast restaurant downstairs is very nice and the staff puts out fresh baked goods as part of the meal. For those searching for the familiar, the lobby has a Starbucks, across the street is Acropolis. During our stay it was a bit loud since there is construction outside on the main drag--but nothing I couldn't sleep through. The hotel is clean and very modernly decorated compared to the old world feel of the area. While my husband worked, I went for a massage at the hotel spa. The room was nice and ended up being one of the best massages I have ever had. The hotel was kind enough to have a staff member that spoke very fluent English booked for the massage--without my request, the hotel anticipated I would be more comfortable with a dual lingual staff member. It was a very kind gesture. I would definitely recommend a stay here! P.S. If you drove to the city, the car port underneath the hotel is an experience! It's an actual car lift. Very unique experience.

The hotel was very, very nice. Very clean, comfy beds, delicious breakfast. The Spa was not good. The room was too cold, the massage tables were too narrow and my male massage therapist took off his uniform top which made me feel uncomfortable. He was wearing a white t-shirt underneath but still it made me feel uncomfortable. Kinda creepy place. Will not use their spa services if I return.

This hotel is a fraud. During the pandemic shutdown, I tried to get a date change for my reservation and the hotel would not honor it. I asked for a refund and the hotel would give it to me. We are in a global pandemic that I have no control of and at no fault of mine, so why not just give me a refund or date changed!? I tried with Profeco to get my refund and they doctored an agreement that I did not sign. I have the receipt that I signed and it is different from what they presented in court. You can clearly see both documents are different and their copy is not original. They took the signed receipt and copied it to a form I never seen before, to make it look like a contract I agreed to, that I did not agree to. I never got my refund and they pocketed the money. During my time there, I found out from some women protesters, that the hotel is used for sex trafficking minors. They will obviously deny it. SHAME ON THEM! I wouldn't even give them 1 star, but I had to, to post my review.

My husband and I stayed here on a mini getaway and it was a very nice hotel. Very clean and staff was very friendly. I would recommend it