Hotel Saranac, Curio Collection by Hilton

Quality historic hotel with friendly service, nice location and amenities. The hotel and staff were 5 star, the restaurant staff less so. The hotel was clean, well appointed and staff was attentive. There were cute facts and historic info to be found around the hotel. Food at the attached restaurant was expensive, slow, and lackluster. Highly recommend the hotel but leave and explore the town for your meals. Great location for views and walkability.

GROSS!!!! Stay Away!!!! We stayed here several years ago and it was wonderful. It has gone downhill and not clean anymore. Our shower was full of mold and mildew. There was blood splatters on the bathroom doorframe. But….. I got a wet towel and could wipe up the blood and some of the mold/mildew stains, which means the hotel cleaning staff could do the same. Some Clorox would go a long way at this hotel. I left a message for the manager 2 days in a row and still have not received a call back. If you are going to charge top tier prices, you also need to have top tier cleaning.

My family and I had a wonderful stay at this hotel. Everyone at the front desk and concierge were very friendly especially Gisele, who was very welcoming and informative about our stay and activities around the area. We stayed during the 4th of July weekend. We had breakfast at the restaurant every day. Food was very tasty and portions were decent. Hotel location is very convenient to the the shops and restaurants. It is also a 25 minute car ride to Whiteface Mountain and Lake Placid. Lake flower was a surprisingly nice and quiet beach.

I loved staying here. I am so happy that Hilton was able to renovate this hotel and bring it back to its glory. There are so many details to admire throughout the hotel and they also have tons of history displayed. The staff was all great and friendly. We stayed in the main building and were happy with the size of our room. The only thing that I will say was that bathroom was a little small. Not a deal breaker at all! We will 100% be staying here again.

We stayed two nights in September, and it was nice to see the restored condition of this Saranac Lake landmark - one I know quite well. As a youngster I walked through the lobby thousands of times as it was a shortcut we took when we got out of school. Mrs. Ryan's News Stand in the lobby was a favorite stop for after-school candy if you could rub a few nickels together. Back in the day, the hotel was run by students from nearby Paul Smith's College who were in the Hospitality program there and they served a dinner buffet once a week and an VERY affordable price. The hotel was restored in 2018. ||The lobby is in great shape, and the Campfire Restaurant is a lovely place. The staff is extremely friendly - they couldn't do enough for you. Upon checking in we were told they saved a room for us on the 6th floor - it was small but had one of the best views of Lake Flower. The room was small (which, I think is fairly common at this hotel since it was built in 1927) and the view was nothing to write home about. Our biggest complaint about the room was that no matter what we did, the temperature stayed at 75 degrees which is at least 5 degrees warmer than we like it. We turned the AC on high, the fan on high - opened the window, it didn't matter. ||The Campfire Restaurant on the property is beautiful and they have a great menu with a variety of food options. I've seen a few copies on line and am lead to believe that Chef rotates dishes in and out based on the season and availability of mostly local sourced food products. ||We sat at the bar, and cocktails were excellent. Although we didn't try it, one of the drink selections is the "HOT SARA", a throwback to a time when the large sign on the roof advertising the HOTEL SARANAC had some issues. The last 2 letters of HOTEL and the last 3 letters of SARANAC stopped working. ||We shared the Tucker Potato Chips which was a dip consisting of pistachio, artichoke and feta whipped yogurt. It was served with house made potato chips made from potatoes from a local farm and some crackers. The dip and chips were fantastic. One type of cracker served with the dip was seasoned rather heavily with cumin. YUCK! Not a fan. My wife had the Green Salad with the Sugarmaker Salmon on top without the glaze they normally put on top. She loved it. Our only complaint was that the bar staff had a terrible time finding the Yankees/Red Sox game on the TV. C'mon people ... I might be a Sox fan, but this is Yankee country as far back as I can remember. ||Our server was an encyclopedia. If you asked about a dish, he could spout off every ingredient with zero hesitation, and was excellent at making recommendation if you asked. Once again, he could rattle off the ingredients and how something was prepared -- no hesitation, no notes. You don't run into this kind of menu expertise very often in my experience. Blew me away! ||The hotel has ample parking in their own lot right next to the hotel. There was a wedding there the weekend we stayed, and still we never had to hunt for a parking spot. It is a great location right in the heart of town, and is within walking distance of several restaurants and shops. We hit the Blue Moon Cafe both mornings. It's a great little spot that features a lot of homemade baked goods, breakfast plates and good coffee. It appears to be a favorite of locals and travelers. ||All in all, we enjoyed our stay. We just wish the room was a little larger and there was better heat control.

We had the most delightful dinner experience at the Hotel Saranac’s restaurant Camp Fire. Chef Christian came out to greet us and told us about the evening specials…absolutely delicious. Our bartender, Danny was wonderful. She helped us choose a bottle of wine to complement the meal and Kristyn offered to decant the wine which was such a nice touch. We will be heading back soon!|Diane and Randy P|Bluffton, SC

We had a wonderful stay at Hotel Saranac! The property has a perfect blend of historic charm and modern comfort. The rooms are stylish, clean, and thoughtfully designed, and the staff was welcoming and helpful throughout our visit. Despite its vintage architecture, the hotel feels vibrant and cozy — not at all haunted like some might imagine from an old building! The location is great too, right in the heart of Saranac Lake with easy access to shops, trails, and restaurants. A great stay in the Adirondacks — would definitely come back!

Stayed 4 nights with a cycling tour. Room was small but comfortable. Hated the bathroom as there is no place to put your stuff. Staff super friendly. Don’t like the soft pillows. Note there is an elevator that goes to the 2nd floor only (bar area) so if you are on a higher floor you either take your luggage up stairs to get to the elevator that goes to higher floors or you exit at the bar area and get on the other elevator. That was a pain since we had so much gear we were carrying. I think this might be the only hotel so close to all the shops and cycling so it works.

Recently stayed here one night with the family after visiting the wild center and hiking a fire tower. We booked a suite. Young lady checking us in had a terrible attitude. She needs to be trained on basic customer service principles. The room was a huge disappointment. Cobwebs on lamps, carpet filthy, dusty vents, opened waters left in the fridge, etc. View of the parking garage was an unpleasant bonus. It worked for the night but we will never stay here again. Town is full of empty store fronts so no reason to stay here. Play it safe and stay in Lake Placid.

This is a very old hotel turned into a Hilton property. It's beautiful with very 1920's-30's looks think wood and brass and moulding galore. We had a king room and it was super small the bathroom perhaps the tiniest bathroom we've had except in NYC long ago. The air worked well, no in room fridges, no views, stairs to get to all parts of the hotel (not handicap friendly at all prob due to the age of the building) nice free tea area, good bed, too soft pillows (and mine smelled smoky as hell ewww) good free parking, not a ton of dining options in the area.

We stayed 2 nights last weekend for a class reunion. We were put on the 3rd floor. There was a wedding reception in the second floor Saturday from 2-11:00. They were so loud, the floor was vibrating. If the hotel had put us up on a higher floor, it wouldn't have been so disturbing. I spoke with someone on a higher floor and they said it wasn't too bad. When I complained, I got; "We're sorry". The room was over $300/night and I expected better. Won't be staying there again.

Great stay, and I insist that you try the BILLY DIAMOND cocktail on the second floor. Heaven.

Attentive and prompt service in a gorgeous 20's style facility that manages to also have all the modern amenities. Highlights include the amazing view of the lake, the awesome spa (get the CBD massage!), proximity to super cute shops and restaurants and gorgeous rooms. This is quite possibly the fanciest hotel I've ever stayed in and I loved every minute of it!

What a beautiful old hotel! We were hanging in town for the day and stopped into the Hotel Saranac looking for a respite, which might hopefully include some tea. We were directed (by the lovely staff) to check out the second floor lounge which was beautiful and oh so comfortable, with a bar at one end, a large balcony for outdoor lounging, and multiple couch clusters for socializing. We ended up picking out a spot with a gigantic scrabble game. Heaven!

Very nice upscale renovated historic hotel in middle of Town of Saranac Lake, NY. Part of the Hilton brand. Plenty of free parking at street level or in parking garage behind building. Hilton app check-in and keyless entry. Concierge desk occupied 24/7. Our room and bathroom were a good size with nice amenities and clean. Property location is in Town with short walk to variety of shops and restaurants. There is a restaurant on-site but has limited days/hours of operation. In the morning there are granola bars, fruit, bottled water and coffee available for free. Coffee and tea are available 24/7 in lobby. There is not a coffee maker in room. The restaurant is not open in a.m. Monday-Thursday. There is a gift shop but again has limited hours. This location is approx. a 30 minute drive to Lake Placid where there are a lot more shops, restaurants and business'. Would stay here again if in the area.

A charming hotel space that is also great for weddings. It's the a quintessential small town American locale surrounded by mountains and trees. The rooms are modern with updated finishing, though on the smaller side. The staff are very friendly and helpful, giving you a nice small town touch.

We live only minutes away but chose this property for our small wedding. We booked their Oak Room for a 16 top and worked with chef Richard on the apps and menu which was paired with our wine and champagne selections. Working with their dedicated hotel staff was easy and we appreciated all of their accommodations to our requests. Rooms were clean updated & Covid compliant. Cocktail hour and meal were on point and presented beautifully. Staff were attentive and super friendly. Hotel saranac is a gem!

Back in the day, this town was a sanctuary for a lot of folks who had tuberculosis. They basically touted fresh mountain air as the "cure" (Trudeau's family...the one of Doonesbury fame...were big leaders in that). It was also a mix of camps from a lot of wealthy folks from Gotham. These days...there is sort of mix of hippies, artists, poor folk, and Paul Smiths/NCCC kids to go along with the "out-of-sight" folks who vacation quietly. The Hotel Saranac recalls a bit of a grander time...it's an absolutely beautiful building with most of the old structure in tact after the new owners refurbished it. Cozy bar on the second floor has some table games, couches for proper sipping of that Manhattan or Gin and Tonic (this ain't a place for your sugary appletini..). Very relaxed bar and just chill. On the day I was here it was 75 (ironic since this is truly the ice box of NY in winter...) so there is also a wonderful outdoor patio that overlooks downtown and the side street of the hotel. There are a couple of really fine eateries in town that I usually go to (Left Banke and Fiddlehead Bistro..) so I usually just get a morning coffee downstairs (K-Cups..) or across the street at Origin Coffee instead of eating at the hotel. Rooms are quite small...but this is a function of a different era. There literally isn't any room for a coffee machine nor a microwave/fridge. Very comfortable tho..and for 96 clams, this is well worth a jaunt as a stopping point from the Thousand Islands back to Saratoga. Saranac Lake is a much more laid back town to it's sister city Lake Placid...Placid suffers from the Saratoga issue of too much Jersey/Long Island/Boston. Saranac Lake is much mellower place...the Hotel Saranac definitely has that vibe as well...it's linked to Hilton but it's got more of an indy feel.

Historic Hotel in downtown Lake Saranak. But - rooms are newly renovated and extremely comfortable. Bathroom is tiny but unless you are a really big person not a real issue. Only one small elevator but we met a lot of nice people going up and down and everyone was having a great time. Gym is all new and well equipped. Campfire Grill is great for breakfast but unimpressive for lunch and service is slow Make sure you park underground by driving around the Hotel rather than on raised parking to side of Hotel. Underground has elevator to Lobby as well to 2nd floor where you can walk to elevator to rooms. NO ICE MACHINES Step up from lobby is dangerous tripping hazard

I was happy that I chose this hotel overlooking Lake Saranac. Halfway between Lake Tupper and Lake Placid, this grand building used to be a school and was recently renovated into a Hilton Hotel - it is even rumored to be haunted! The customer service is friendly and the hotel and rooms are extremely clean! (which is very important while traveling during Covid) The only downfall is that the room itself and the bathroom is very small.... not much room to maneuver with 3 people getting ready . I did like the decor in the room (very retro ) and the view from the window was spectacular. There is continental breakfast options in the lobby up for grabs from 6-10am. There is also a 24 hour fitness center, restaurant and spa. However, No pool or hot tub, which was a bummer considering it rained our first day there. Overall, I was pleased with the facility and would recommend it for travelers in the area staying for a day or two in the ADK region.

Very nice upscale hotel in Saranac Lake . It's an old hotel that was totally remodeled in 2018. It has the look and style of a early 1900s hotel but totally updated . It's part of the Hilton brand . Many motels in the area are mom and pop types. This is the only national brand type hotel in Saranac Lake. The room we stayed in was on the small size, but they have larger rooms if you want to pay extra . Breakfast is not included , but there is a restaurant on site . There is also a cool second floor bar with outdoor seating; weather permitting . I've been here twice; it's my first choice for a hotel in Saranac Lake .

The floors are paper thin and you can hear every footstep through the ceiling. Little kids running around all day and all night. Could not relax due to noise levels.

We recently stayed 3 nights at the recently remodeled Hotel Saranac and really enjoyed our stay. Yes, the rooms and the bathrooms are very small but I feel they did a nice job with the remodeling and were able to maintain the charm of the hotel. It really does have a sense of old charm to it and I do believe they have a lot of amenities for the area. They are probably working out a few kinks since they recently re-opened. **It's always nice to stay at a hotel that has everything food, gym, spa and a store. Pros: -They have really nice amenities such as an onsite spa that is quite nice, a nice gym and gorgeous new restaurant and bar. - The rooms were nicely decorated and stylishly furnished. It had a nice 1920's, Great Gatsby like feel IMO. We really enjoyed the room. - Our room was clean and had a beautiful view of the lake. - Excellent location for walking to local spots. -Helpful and friendly staff in the lobby. -Nice outside seating area for nice weather. Cons: - No coffee in the room. - Our sheets weren't changed when our room was cleaned. I know everyone is trying to be water and energy conscious and we aren't too picky normally but ours were visibly dirty with crumbs and it would have been nice to have them replaced. Also, our toiletries were not replaced so the entire time we had no shampoo. Thankfully, I brought my own. - You can hear noise in the hallways which is normal but you can also hear into the rooms when walking down the halls. Most likely due to the hotel being old so we tried to keep it down. - The restaurant in the hotel needs a little work service wise. It's new so maybe it's just needs to work out the kinks but I'd like to give it another try one day.

I waited 2 weeks to leave a review in hopes of this company making up for their poor service, but they leave me no choice. Our stay was fine, the room was small but cute. I gave the hotel a 1 star rating because I am deeply disappointed in the management. My husband & I stayed at the hotel for a getaway for our prehoneymoon (travel restrictions), & I also had work in the area as a makeup artist that day prior to staying there. My husband offered to carry my makeup train case down when we were checking out and left it behind. I have called the hotel on multiple occasions and left voicemails for the GM, housekeeping manager several times, as well as left messages at the front desk, and I have yet to hear back. It has been 2 weeks! That case is worth over $1500 and is part of my livelihood. At this point is it principle, CALL BACK YOUR GUESTS EVEN JUST TO FOLLOW UP. I was a GM for years and my husband is currently a GM and we would never treat our guests/customers so poorly. UPDATE: just 2 days after I posted this review I got a call from Katie, the new concierge manager. She started by expressing a sincere apology. To my dismay, my makeup kit was found! Katie took down my information and let me know that she was going to ship it back to me on their dime. She also insured it for $1500 to ensure it was returned safely. Katie made the wrong right. I am still disappointed that Jacob the GM never called to follow up, but I'm extremely glad that Katie did her absolute best to make it up to me.

Upon checking in we were delighted to find out we had been upgraded to a suite... and then disappointed to find out that it wasn't in the hotel. We had to walk through a cold, dark parking garage to a separate building. (Imagine booking a room at the iconic Plaza Hotel in NYC and then finding out when you got there that your room was a block away.) We quickly got over our disappointment upon walking into the suite. It was spacious and beautiful! Two big TVs, a faux-fireplace, kitchenette and dining table, separate bedroom... and the biggest bathroom we have ever seen! At this point our only disappointment was not being able to stay more than one night. Still, we were not thrilled about having to put on boots and coats to walk back to the hotel to go to the restaurant. And the lack of an in-room safe was surprising. We ate dinner at Camp Fire, the very nice restaurant on the hotel's ground floor. The service was excellent and the food was delicious. (We returned in the morning for breakfast.) After dinner, we went upstairs to the Grand Hall bar, which was lovely but completely empty. We had been surprised to learn that it closes at 10 pm on a Saturday night. So much for late night drinks! We ordered a round of drinks from a friendly bartender and took seats near the faux-fireplace. We had the entire space to ourselves. The bartender closed everything down at 9 pm without even asking if we wanted another round. Alright, then. Overall, we were impressed by the service, the suite and the restaurant at Hot Sara. The free parking and Wi-Fi were welcome. I've deducted one star for not being able to stay in the actual hotel, for the lack of an in-room safe, and for closing the bar at 9 pm.

Our visit at this hotel had high points and low points. It started with a low - it was raining sleet and there's no covered place in front of the hotel to drop off your bags. We had to pull on top of the garage and walk through slush and down exterior stairs to the door. The hotel is lovely and historic however the rooms are very small. I am used to staying in more urban hotels and I'm find with a small room but the layout of these rooms made getting ready tough. The shower in particular was funky - you had to reach in a very deep shower and get soaked to start the water. The worst part about the room was the noise. Many rooms had adjoining rooms attached by a very very thin door. I could hear everything inhale and exhale of the people next to us. Thankfully they were not noisy guests but I could hear every word of their conversation while trying to go to bed. I have never stayed in a hotel with such poor sound insulation. We were at the hotel for a major event. The night of the event the staff was lovely. I think they did a great job and we were very pleased. However, the staff at the attached restaurant the first night left a lot to be desired - not to mention they were out of many ingredients and couldn't make cocktails off their own drink list - this is a place where you have to stick to a vodka soda. I am not so familiar with the area so this may be as good as it gets up here but compared to the hotels I am accustomed to it fell short.

I wanted to make last minute reservations in Lake Placid for an anniversary trip and didn't find a lot of hotels that could accommodate me. I downloaded the Hotel Tonight app on my phone and was able to find this place luckily. It was super easy to book. The woman who helped us check-in was really helpful. She gave us food and activity recommendations. The hotel has a gift shop, a restaurant/bar and a spa all within the lobby area. The hotel doesn't have a pool. There is plenty of parking in their private parking lot to the left of the hotel. We had a unit on the 4th floor that was really nice and cozy. I loved the setup of the bed and the TV. The interior was modern with a few hints of historic charm. The doors and door handles seemed to be original. I liked the modern thermostat, the backlit monogrammed bathroom mirror, the lush white robes, the unique door stopper, and the free toiletries. Some cons were the small bathroom size (two people cannot fit at the same time) and the thin walls. I could hear everyone in the hallway and could hear full-on conversations from the neighboring units. I could see light through the gaps in the front door as well. I really liked the rainfall shower head in the shower. The shower was really narrow but was really beautiful and modern. I loved the tiling. You get free coffee from 6-11AM on the 2nd floor where their 2nd bar is located. I had a chance to check out their lobby restaurant and thought it was beautiful and tasty. I would absolutely stay here again and recommend it to friends/family. This place is far more upscale than the rest of the town.

There were certainly things we appreciated during our stay: a friendly front desk staff and bartender; a beautiful, spacious bar; interesting architectural details... However, the room was smaller than we had expected; bathroom even more surprisingly small; our "lake view" room did not have a view of the lake (it was "lake side," but certainly not "lake view); the shampoo and body wash dispensers were empty; a bottle of glass cleaner was left in the room; no cups or glasses...just several little things that made it feel not as luxurious as we would have wanted. We may have had unreasonably high expectations, as we had been looking forward to staying at the hotel for quite some time.

This was a great stay in a newly remodeled updated hotel. Strictly 5 stars for the service and accommodations. The attached restaurant was great as well. The downtown was lacking for sure. We came to the area for Lake Placid and Olympic sites. Which were not disappointing.

The recently remodeled Hotel Saranac is now a Hilton signature property. I stayed for a night, and enjoyed my stay tremendously. The room I was given was on the fourth floor. It was small, w/o being cramped, but very well appointed. The bathroom was a bit tight; but it was very clean and modern. The shower was great, though again, a bit cramped. The TV was a very large screen LCD, and the WiFi was excellent; allowing me to work easily. This is a landmark hotel that underwent a major renovation. I can easily forgive the small rooms, given how clean and well furnished it was. Hilton did this right, they preserved the charm of the old, while providing the modern amenities that you want.

Beautiful restored hotel in a very quiet, quaint Adirondack Mountain town. We stayed in Lake Placid last July but found it too busy and touristy. We chose to stay in Saranac Lake this year as it is the opposite. The staff of the hotel, restaurant, spa, and gift shop are fabulous. We loved it! It is well worth it!!!

Ugh. I was so looking forward to the hotel opening up again, but I am thoroughly disappointed. First, the staff call themselves "guides"! Pretty lame if you ask me. Then the service was slow and dull. The food was NOT worth the price. I won't be going back any time soon.

Loved the vibe of this updated historic hotel. Prefer it to the cookie-cutter lodgings. Very friendly staff. Had a good dinner and breakfast in the bar and grill. Classy bar in a grand room on the second floor.

One of the better Hilton properties I have stayed in. But entrance is tricky, front desk is literally as soon as you walk in, but off to side, blew past it thinking it was concierge. My bad!

I rather sleep in my car my soap fell under the sink and it was covered in hair, This was after a room switch for the toilet not working and the bathroom being dirty. I Can't wait to leave and rather sleep in the car. Unbelievable, there was a dirty sock under my couch it doesn't look like it's been cleaned at all. I want a full refund. Just by standing in the room I feel like I'm going to get a disease. I feel like I have bugs crawling on me. I can't wait to leave. The fact it's COVID and this how they leave the room they never cleaned it don't waist your money.

Great hotel in the heart of Saranac. I absolutely love the old feel of the property with the modded retouches. Had a great stay over night and the staff was very helpful. Comfy beds and pillows. Onsite parking is free. It's happening in the Lobby area on Saturdays. Would definitely recommend a stay here.

We really enjoyed our stay here! The hotel gym is lovely, the retro style is charming and the staff is attentive. The hotel is clean and our room had a view of the lake. It's walking distance to shops and restaurants and our room was spacious and nicely decorated. The price was a bit high for the night but otherwise, we recommend this hotel.

Disappointing! Stayed for the 4th of July weekend. Due to COVID 19 there is no real breakfast available in the morning. Coffee, make your own (kerig) to use , granola bars and bottled water occasionally. Garbages in the common areas overflowing, daily. We did enjoy breakfast down the road daily. Our room was tiny, but clean! Power went out on Sunday afternoon and did not get turned back on until 12 or more hours later. 6 am Monday morning. This meant that it was a quick, cold shower after a day of hiking. Told the power would be on at 10 pm. When we went to see what was going on in the middle of the night the auxiliary power in the stairs was out also. Opened our window because it started to get warm in the room-- no ac. When we asked to be compensated for the night.. we were told they would try and that never happened. We were told we would love the hotel, just disappointed.

Really wonderful stay! Very clean and comfortable. The restaurant and bar are Excellent! Food delicious and all bar staff excellent. Thank you Evan, Chris and Katie. You are all great. Tom and Braylin were very helpful upon arrival. Great time will happily recommend!

Food is terrible and the service is worse. I thought this place was going to be an awesome addition to our town but so far all it has is looks. Our server was rude and not helpful in regards to a food allergy and the menu. We asked for some guidance and she treated us like we were stupid. She didn't smile and when we thanked her when she delivered our drinks and food she didn't respond. She just walked away. The food was ok but not what we wanted since our server was rude and unhelpful. I have tried the hotel at least a dozen times hoping it will get better but it doesn't. You need to train your staff in hospitality. Do they realize they work for tips? Poor Jackie didn't get much. She might want to change careers. See ya Hotel SL. I won't be back. I gave it enough chances.

This is an example of a great renovation. It is an old classic hotel that has been updated but preserves the character of such places as the second floor Great Hall. The first floor restaurant and bar is excellent. Though some of the rooms are small, that minor detail is offset by wonderful friendly staff. Whenever I am in Saranac lake, I stay here.

Exceptionally clean, friendly staff who are knowledgeable about the area and recommended a great dinner spot. Bathrooms were a little small, but the showers were luxurious and the fitness room made me rethink my life choices in a good way. Make sure to check out the Village Mercantile across the street!

Excellent place. Clean, friendly and top notch. Great small town that could use some updating, but it is so pleasant here and has nice locals.

While on a random motorcycle trip I found myself in Saranac Lake at sundown, saw the big neon sign on the roof, and went in and asked for a room. They gave me a discount and room upgrade. So visit started off nicely. This was a 30s hotel that had reportedly fallen by hard times in last decade or two. It was renovated and reopened as a Hilton affiliate. The main floor has been modernized, the second floor great room and bar has been more restored than modernized, and my room was with modernized and exceptionally comfortable. The staff were great. I had a very well built cocktail at the second floor bar and perfectly roasted trout for dinner in the main floor restaurant. It was a nicer experience than hotels I have stayed for skiing in nearby Lake Placid.

Very nice hotel. Small rooms but well appointed. Great bar is very nice. 1920s feel and they kept original art work. Very classy and great job.

My husband and I went here the beginning of November for our anniversary. It is an older hotel but beautifully updated. Our room was a good size and was very nice. I have back problems and the bed didn't bother me which is a plus. In the morning we ate at the restaurant by the checkin desk and it was amazing. The food was great and the staff was wonderful. We really have nothing bad to say about our stay except we weren't there longer. Would highly recommend this hotel to anyone looking for a place to stay in the area.

I would not Stay here again as the bathroom is so small barely room to close door. The shower is so small only one side sliding door opens and difficult to maneuver in shower and impossible to turn on water without getting doused with cold water. The rooms are so small. However, excellent bedding and restaurant food. I just expect more out of a luxury hotel. Wanted to relax in a hot bath or at least be able to take a hot shower without the pain of turning on the water. Poor design.

Beautiful room, great service, and had a lovely dinner in the restaurant with a killer cocktail.

The hotel was very charming and in a great central location in town. However the main reason for my rating is the amazing staff. We were visiting from out of town for a wedding taking place 40 min from the hotel. There were busses arranged, however the bus did not show. Other guests departed to the venue on their own but my brother and I were left behind trying to find out way to the wedding. The front desk tried as hard as they could to find a taxi or ride service, but when that didn't work the concierge manager Katie Welch saved the day. She took it upon herself to drive my brother and I all the way to the wedding personally, while staying in constant communication with staff at the wedding with updates. She went above and beyond to make sure we were taken care of. The wedding had no relation to the hotel, aside from a block of rooms for guests, so the amount of time and consideration Katie showed in making sure we made it to the wedding was incredible. Thank you again Katie! You were our savior!

For a person who loves to support local business this was a huge fail and turn off for me and I will not be back. I chose to stay at this hotel knowing the prices would be steep on this particular weekend do to a local event; I booked a suite being told by the front desk agent that it was two bedrooms separated by a common area which was perfect for the amount of people i had staying with me. The hotel is updated and beautiful inside. The restaurant has good food thats a little pricy but worth it. However everything else I experienced was horrible. The website states free parking for guests; when we arrived there was no parking spots. Open spaces had cones in them so you couldn't park there. We found a place on the street to park and went to check in. I notified the front desk of the parking issue and they stated cones shouldn't be there and I could move them if i wanted to park. It looked like people placed cones to keep their spaces for later which isn't necessarily the fault of the hotel but i feel this wouldn't happen if 1) they had something to place in your window to prove you could park in the lot and 2) had someone checking the lot to make sure people who shouldn't be parking there were removed. Next; when we got to the room we opened the door to the "common area" which was the size of a walk in closet basically. There was no windows and one light on the ceiling which wasn't bright at all (felt like a dungeon almost). The room had a glass wall which opened up to a bedroom with two queen beds. NO other room. I called the front desk and expressed my concern and was told they apologized for the miscommunication but thats all they had. Unfortunately they were booked and I couldn't get another room for the people i had traveling with me but found that the couch was a pull out so we figured we could deal with it. We open up the couch and it sounds gross but the comforter looked as if someone had ejaculated on it and the sheets had blood on them. I was super mad about this but due to no other hotels having an opening I called for an extra set of clean bedding. (They were prompt on delivering that!) The bathroom was normal size however the show design was awful. Its a half glass wall with no door. You have to reach into the shower to turn the shower on and get soaked in the process. The well doesn't go far enough out so the water pours on the floor. Also the bathroom had no vent/fan. The actual room itself with the two queen beds was clean and comfortable however there was one window that did not have a shade so when the sun came up it was right on your face. When I checked out i expressed my dissatisfaction of the room to the front desk. Again they apologized and then asked me how i wanted my receipt; printed or emailed. I figured i wasn't going to get anywhere with them so when i left the hotel i reached out to customer support online. I spoke to an agent via a personal chat who escalated my concerns to management of the hotel and stated they would reach out within 3-5 business days. The manager was prompt in answering and AGAIN only apologized for my experience and stated he would speak to his staff. But no other solution. When I emailed that the apology was not enough he stated he would take a percentage off but I still felt like my experience and concerns weren't taken seriously. I called and talked to corporate support and they finally handled the situation and i felt like they took me seriously. (I kick myself in the butt every day for not taking pictures of my experience; so if you ever deal with the same please take pictures) I am writing this review because i feel like this could have been handled at the local branch but the staff and management did not take it seriously and it was frustrating to have to bring it up the chain. I feel like people should know what they may have to deal with if they have an issue with the business in the future. I will say I am very pleased on how corporate handled the situation and how they took me seriously and made me feel like i wasn't a crazy person for my concerns. Hilton itself is not a bad company just this local hotel.

This hotel is pretentious but mediocre. It makes much of the fact that it is historic, and part of Hilton's "curio collection", whatever that means, but doesn't live up to its pretensions. My room was serviceable but tiny, and lacked either a comfortable chair or a working desk and chair. Instead, there was a narrow, low settee under the window, which one could barely perch on. Housekeeping was perfunctory, with the bed barely made. The hotel has NO lobby, not even a small one (apparently it once did, but was removed to make room for a more profitable spa). The Campfire restaurant has at best serviceable food, but terrible service (something I later learned from a local that it was notorious for). At the moment it is the only more-or-less full service hotel in Saranac Lake, but another is under construction. I hope it will be open by the time I go back.

We had our wedding reception at the Hotel Saranac 23 years ago. After a long period of sad deterioration, the new hotel is beautifully renovated. They kept the old, unique details and added modern comfort and amenities. We're so happy it's back to life in such a wonderful way! Thank you for a great stay. We look forward to spending many anniversaries in your property.

We recently spent several days at the Hotel Saranac with friends and understood at the time we made our reservations that the hotel was old but had recently been renovated. The room was quite small but both the bedroom and bathroom were well appointed. We ate several meals at the hotel and thoroughly enjoyed the staff, particularly Michael and Julie in the Camp Fire restaurant. The second floor bar and outside patio with fire pits were fabulous! We found all staff to be very friendly and competent, eager to make sure we enjoyed our stay. We will definitely stay here again.