Shreya Sridhar
Google
The restaurant is deceiving. We have had great experiences before at Hsb in different chennai outlets around 8 years back. The quality and service has drastically reduced now.
We went for dinner last evening after visiting the temple. Upon reaching we found a table and got seated, we kept asking them to clean the table but nobody listened to us and we had to scream and raise a tone for them to take us seriously, they were short staffed, the waiters were busy chatting amongst themselves, not attentive towards customers. We told the waiter to ask him to send the person to clean but she dint hear him, we moved to a table closer to her and asked her to clean and she started answering back very rudely.
Ok now coming to the food, we were told at 9pm there was only dosai, parotta and chapathi. I wanted to have north indian but the waiter sounded like please just choose something from what I listed I’m not giving you anything else. We ordered for two ghee masala dosai and one ghee roast. We got one masala dosai and the second one never came, the first person almost finished eating. Then the server comes and says sorry sir masala is over it will take time, meanwhile he came and kept “plain dosai” when I had very clearly asked him for ghee roast. The plain dosai my dad ate, and I ordered for a ghee roast the second time. It came, but was more like nei dosai and NOT NEI ROAST!! the bill was charged for dishes which were not even prepared the right way and they denied to change the bill to what we actually had.
I ended up ordering something for myself through zomato after reaching home because I was so disappointed and lost my appetite when I visited this place.
Such a chaos, the staff are preoccupied amongst themselves, pathetic customer service, please consider other better options around the locality, feel cheated with the bill as they charged for incorrectly prepared dishes
