Hotel Savoy Bern

Really a great and clean hotel, and most importantly, the most beautiful thing I saw in the hotel was the good treatment from everyone, the beautiful smiles, and the respectful reception. I would like to thank the receptionist who welcomed us on October 18, 2025, for her wonderful smile that never left her face, as well as her cooperation in facilitating everything. I also thank all the employees for their good performance and politeness in everything.

This is really not what you expect when it’s rated as a four star hotel. I think at best it should be a three star hotel. ||The location is great, it’s close to the Bern train station and also very easy access to local transportation and shopping. ||It seems like they tried to make the hotel fancy with small touches but they don’t have the basics down yet. For example, there’s an automatic blind for the window but they also don’t provide conditioner. The shampoo leaves your hair feeling like straw. Another example, they have a towel warmer but the room smells musty like a motel, as if the carpet hasn’t been cleaned in years. They have plastic cups to use, which is admittedly minor but not what you expect at a four star hotel.||The first room I was given smelled very strongly of some kind of medical ointment so I was moved to another room with a view of a side of a building. I guess the one benefit of that is that it’s quieter at night. ||Interestingly, they provide a memory foam pillow which was a new experience for me. Blankets are very thin. Maybe it’s because of the time of the year? But the hotel I stayed in previously provided a thicker blanket and it was not an issue. ||The receptionist was very nice but did not offer the guest pass for public transit and did not let us know about the breakfast that was included in our stay. I think if this had been rated a 2.5 or 3 star hotel, I would have been totally fine with the experience. However, this is not what I would consider a four star hotel after having stayed at many both internationally and within Switzerland.

This hotel is very nice and very clean, and in an excellent location. Couldn’t be better located while visiting Bern. The one thing that separates this hotel from so many, is its staff. They are all professional, friendly, helpful, knowledgeable about the city and courteous. The front desk manager, Charles went over and above for us. I’ve traveled my entire life, living in hotels, for both work and leisure. I have never had anyone do for me what he did. It was raining, there was major road construction and there was no way I was going to get to the hotel. I called after 3 attempts and he said sit tight I’m coming to you to help you to get here. He walked to us with an umbrella over head, got in our car and directed us there. We had to literally drive through the plaza and he had to lower road barriers for us to get there. I will NEVER forget that gesture! THANK YOU Charles!!!!!!

Friendliest staff I’ve ever encountered at a hotel. the front desk was immediately welcoming and they gave us tips on how to safely swim in the river and even upgraded our room. It was the best end to our trip all throughout Switzerland and made Bern one of our favorite places there. Great value, service and room quality.

This hotel is located in a prime spot in Bern. Steps from the train station. The front desk staff is very helpful and friendly. They helped us decide what we should visit and even offered us water and took care of us from the very beginning. The rooms are outstanding and very clean and modern. We stayed in room 314 which I recommend if you can get it because it’s a corner room with three windows.

Hotel Savoy at Bern is an excellent hotel. It is very newly renovated, super clean, very quiet, the room is very spacious and luxurious. It is very close to the train station and, great location to everything. The staff are very friendly and helpful. We strongly recommend Hotel Savoy for visiting Bern.

One of the loveliest boutique hotels we have stayed in. Service second to none, with Mr. Charles and team taking care of us like family. Dog friendly, very accessible and great location to central attractions, a stone’s throw to the train station, great cafes and restaurants. The room was appointed with high end equipment, a fantastic rain shower and totally quiet. This hotel will be our new go-to place in Bern and we highly recommend it. We are well travelled seniors and don’t bother writing reviews unless something really stands out.

From arrival to departure all the staff at this hotel were simply amazing, courteous, helpful and genuinely flexible and polite, something that one hardly sees anymore.|We had a spacious double room with all the required amenities including tea/coffee making facilities and water (still and sparkling), replenished daily. Room was sparkling clean with looked after furniture and nothing looked worn.|Location was perfect for Bern, right near the main station and key links and shops. Breakfast we would say, everything one needed was there and more. We will certainly visit again.|(Hotel was fully adjusted for disabilities also)…. When leaving we were also offered chocolates and a bottle of water for our journey, a nice touch. Will certainly visit again this great hotel and amazing Swiss city.